i loved their tuna because no onion!! today,onion,raw onion in my tuna sandwich!! i hate onion in my tuna so i wont go back ever again!hate raw onion on anything. why did you change the recipe,you ruined it!!! read more

Tonight not freaky fast. Took over 40 minutes with a uber driver instead of their own drivers to deliver. On top of that, one slice of turkey in the turkey tom. All bread no meat. I have eaten there for years but no more. On to jersey mikes or subway and you should too. read more

I frequent this location a lot within the past year and I have to say that some of the reviews I've read here don't reflect my experience at all. The restaurant has always been clean , my food has always been well made and fast. I typically eat at the restaurant because the tables are clean. The staff has always been great , specially the manager , she's a tall Hispanic woman who is always working hard and she's very courteous. Sadly, I won't be able to stop as often as I like because the job site where I go to will be moving. Support this restaurant and it's hard working crew . read more

Jimmy John's - Sandwiches Near Me - Benbrook, Texas

The food was fast and really fresh along with the friendly service, and on top of that the store was really clean. I would definitely recommend stopping by for a quick bite! The older negative reviews definitely don't reflect its current state and quality. read more

We came to this location on Sunday 5/18 and were greeted with the worst attitude I've ever seen. The girl working the drive thru was rude, rushing us through our order and sighing, trying to end our order. We got to the window and they refused to enter our phone number for rewards and then gave us our food, both bags of chips had food on the OUTSIDE of the bag and all 3 sandwiches had mayo/mustard/other food on the outside of the wraps. our soda was also spilled all over the outside of the cup and they gave us attitude when we asked for napkins. I would have gotten past all of this if the food was made correctly but unfortunately we spent $37 and had inedible food because we asked for no mayo and there was GLOBS of it overflowing out of the sandwiches. We were already 20 minutes down the road when we realized so we weren't able to go back. Absolutely vile service, extremely disappointing Especially after paying that much money. read more

We went through the drive through at 9:15. The girls working were not the image of customer service at all. The one taking the order was rude. We have rewards through JJ and when we went to claim rewards the window girl stated "we don't do rewards here". The sandwiches look as if they were thrown together, not cut (they were giants) and the chips were put under our subs making it easy to be smashed. Honestly not a good experience at this location. read more

I've gotten several sandwiches here in the past 6 months. They have been decent, the orders have been accurate, and the service is usually fast and friendly. However, the last time I went, through the drive through, they asked for a tip. For fast food. Not going there again. read more

I've been to this location before without any issues. Went today and was in the drive thru for over 30 minutes. Thought they might be understaffed but saw at least 4 employees behind the counter. Ridiculous! read more

Compared to the rest of the fast food garbage in Benbrook this JJ's is a decent option. Unfortunately that's the best I can come up with. As far as JJ's goes, this location is my least favorite. Seems to be a high turnover of staff, and not very friendly. I appreciate the swift sandwich assembly, but the vibe here is a bummer. It's a 50/50 shot that they will mess up my order so I'm usually adding or subtracting something from my sandwich. Lately, I've been scraping off all the lettuce because it's old and yellow. I get it....they want to maximize the use of veggies and not waste any inventory, but the cut off for freshness needs to be re-evaluated. I hope it stays open but it needs to up its game to get to the level JJ's is known for. read more

Jimmy John's - Sad lettuce. - Sandwiches Near Me - Benbrook, Texas

I really wish I had seen the review 3 hours before I went to this location. My son just found long black hairs in his sandwich. When I sat down to eat my sandwich I found one long black hair in the lettuce in my sandwich. At this point it seems intentional. I didn't bother calling because I'm not going to drive back through Benbrook anytime soon for a remake or a gift card. Don't waste your money here. It's disgusting. read more

My company orders from this location 4 to 5 times a week, sometimes more. It is typically pretty good but lately has been declining rapidly. The last time I ordered, the delivery driver was a heavy smoker... my entire order had to be thrown out. It was as if she blew smoke directly into the bag and quickly closed it shut. THEN when I didn't tip, she had the nerve to say "no tip?!" and storm off. I refuse to tip when the food is inedible. When I called to speak to the manager I was told NO.... she said they were in the middle of a lunch rush. Unacceptable read more

Paid for my meal to only find 2 huge black hairs in it. The female employee whose hair it was. Was not wearing a hair net. She would not refund me my money. Either remake or gift card. I don't want a gift card I want my money back and to never eat at this terrible disgusting establishment. Who doesn't make their employees wear hair nets. And when you call customer service no one answers or responds. read more

It's disgusting.. nasty and cheap foods . Gross I feel bad for anyone who eats here too. Stale bread and stale chips . Jimmy and his big game hunts are deplorable .. read more

Stop by on the way home for lunch. Placed my order though drive. Didn't give me the right order. Charged me only 13.00 dollars for one sandwich not two. Then didn't put the right items on the sandwiches. Won't be returning no time soon.The store in Arlington Collins and Park row. Great customer service and very friendly. read more

Terrible store. Was in the drive through line for 30 minutes and they still didn't get my order correct. I ordered 2 of the same sandwiches -- no special requests. Neither sandwich had the correct amount of meat and one didn't have lettuce, tomato or mayo as it was supposed to. The one sandwich that had the dressings was done minimally. Never coming back. Freaky slow, freaky bad. read more

These clowns can't get orders right, then argue with us when we call them out. Last time we picked up three sandwiches and not one was what we ordered. When my wife called it was obvious why: the clown on the phone didn't even know what the menu item numbers were. read more

Messed up my order. Got home and missing a sandwich. Called to get credit back for the missing sandwich on the order we had just placed and was told there was nothing they could do other than have us drive back to the store to get our sandwich. read more

Well to start it was not freaky fast. More stupid slow. I would never and I mean never order onions yet I received onions and that makes so sad. But hey fuck me right! read more

Jimmy John's - a hot dog with onions - Sandwiches Near Me - Benbrook, Texas

As simple as it is nobody else seems to be able to make a better vegetarian sandwich.

I wanna start by saying I'm THRILLED to have a healthier option in Benbrook. I went in tonight for a quick sammich before I had to go to work. I placed my order at 6:38 pm and left with my order at 6:50 pm. So, maybe 12 mins seems fast but I watched 2 cars leave the drive-thru before I got my sandwich. They had a big order bc I saw them making a crap ton of sandwiches before mine or the other walk-in patrons. So, my advice is to either call in ahead or go through the drive bc I didn't have that 12 minutes to waste. The staff was great and welcoming but it just took a little too long for a walk-in order; especially when I watched them complete the drive-thru before me when my order was first. Their tea is AWESOME. I don't know what their magic is but I would drive there just for that. JJ, if you speed up your walk-in orders just a smidge, I would give you 5 stars. read more

I was a fan of this sandwich shop, although my family does not like it, until May 12, 2020. I purchased a #13 on May 9th. The total was $6.60, order #80. I requested no veggies or condiments except mayo. When I got home the sandwich was covered in mustard. I had only taken one bite. I placed the receipt and the sandwich in the bag and put it in the fridge. Sunday was Mother's Day and I was busy. On May 12th I called and asked to have another sandwich made and I would come pick it up. I told them I bought it a couple days ago and the man on the phone said their policy was no remakes or refunds unless you call the same day. OK, so if I return the sandwich to you on the same day I bought it what will you do with it? Resell it? Give it to someone else? Let an employee eat it? Really? You would have thrown it in the trash!! If I return the sandwich, in the bag, with a receipt 2 days later what will you do that is different? Nothing, you would have thrown it in the trash. So why such crappy customer service? Why the need to be rude and not friendly? I see this is a common complaint with this location. I can for sure be stubborn and I know losing my business is not much but I buy for our soccer teams, basketball, football and baseball teams on away game days so you do lose that as well. All this for a $6.60 sandwich when you could have simply been nice and said, I'm so sorry let me make it right. read more

Always very fast. Always very clean. Staff always prompt and friendly. My kids and I come here usually about once a month

Not happy. I order a lot food from JJ. No more. One of the sandwiches (turkey) was foul. I called to complain and asked for a refund ($5.50 or so). They said no, they'd brinv another one out. Really? Bring me the same rotten bird? Ugh. No thanks. read more

Terrible 40$ for them to fuck up both sandwiches done twice in a row now don't go here.

Freaky Fassst... thanks for the quick service. Actually I was Only thinking about ordering a sandwich. When they knocked on my door, and handed me my sandwich. I hadn't even called yet. Thats freaky fast. read more

Good ingredients, quick and fresh. I always get the #6 with Vito meat (a veggie with meat...makes sense :)...I gave a 3 because they didn't put avocado spread on my veggie and that's a key ingredient on that sandwich and the main reason I get it vs the regular Vito. read more

disappointed. I love jimmy johns but not today.. I called asking if i placed an order there if they could enter my card info manually (due to a delimma) the girl basically said yes we can but I rather not take the time to do my job. Lol at people who have a job but act like they cant do it. Girl go home. read more

The food here is good but they left out two sandwiches and when I called back the girl told me that its not her fault she wasn't working that day and to go ahead and contact corporrand let them know you spoke to mike. Lady I spoke to you not mike bit ok way to put mike under the bus I will be going to the other nearby location until this place gets their act together! read more

Excellent JJ! Super fast delivery, very fresh ingredients, friendly/professional staff! They always get the order correct, so we order from here often! read more

every time we order sandwiches they are wrong. Missing ingredients or adding ingredients not suppose to be on it. Staff needs to be re taught or revamped on how to follow their very simple menu. Please fix this or we will be taking our business else where. read more

The only "healthy" food that Benbrook has to offer at this point. They are fast and super reasonable and they make huge sandwiches. And there is a drive through. Love this place! read more

We live in Benbrook and we ordered Jimmy Johns the other night for dinner for the first time. I just want to say if you are wondering about how fast they deliver, I can tell you right now that we had our sandwiches at our door step 15 minutes after we ordered. The online app for them is very detailed and drawn out which I like a lot but made me worry how well it would transfer onto our food. EVERY SINGLE small detail we picked on the app was on the sandwich, it was really awesome! I will be ordering again especially since the sandwich weren't soggy or anything. We really had a great experience an i would recommend to anyone! read more

Been here twice and both times we received the wrong order. Hoping it's just because this location is fairly new, because typically Jimmy Johns is very good and orders are made correctly. read more

***STEER CLEAR PEOPLE*** A nice, fresh sandwich was calling my name. I've always heard good things from this joint, so I ordered the sandwich of my choice. I guess it was my lucky day because the gentleman in front of me bought my lunch! My lucky day, went down from there really quickly. I ate about 4/9 of the sandwich. It was mediocre. Not amazing, to be exact it was below average. That's not the issue here. As I was trying to enjoy my meal, I heard a buzzing sound coming from the meat and veggies wedged between the bun. Believe it for not, I fly popped out of my sandwich and plopped itself on the paper wrapper next to the sandwich. I was appalled and felt disgusting. And, the worst part is... it was ALIVE. Wow. I have never wanted to throw up more (except one time when I drank too much... hehe!) Jokes aside, I had an awful experience here and will not be returning to any Jimmy John's. Not Sanitary. Hope no one else has an experience like mine - because I was still hungry. At least my chips were good! read more

We have ordered from them on 4-5 occasions now and the orders have always been perfect, delicious, excellent bang for you buck and of course the delivery is ridiculously fast. I feel bad for the people with negative reviews because we have had no such trouble. read more

I will never order from this location again. I placed an online order, and after 40 minutes and no delivery called the store. I explained what was going on and was very rudely told that it would be another 15 minutes or so. At that point I explained that I just wanted to cancel my order, the girl who answered told me that she had no way of contacting the driver to cancel the order or to reverse the charges on my card. This is the second time I've had this happen with the Benbrook location. Horrible customer service, no sandwich and charged for it anyhow. read more