Rose was wonderful! We showed up about 25 minutes before closing (on January 10) and she treated us like we were the first customers ever to eat here. She was kind, helpful, and we will definitely be back...just for Rose! She deserves a raise for sure. read more

The worst jimmy John's to exist. Horrible customer service. Expect to wait 20+ minutes

Save your money. Service was terrible and slow. The guy at the cashier didn't speak English and didn't understand a thing I was saying. I was so excited to try this and was let down. No reason one sandwich should take so long. read more

Jimmy John's - Sandwiches Near Me - Bellevue, Washington

This Jimmy John's sucks so bad I placed an online order at home - arrive maybe 10 or 15 minutes later - and it is still not done despite the fact that nobody is in the store and they do not appear to be working on other orders I pick it up and go home, and the order is messed up. They cannot do basic things like add cheese when ordered, or comply with the online request to cut the sandwich in half I prefer to go here over downtown Bellevue because parking is easier but they are almost forcing me to abandon this location I love Jimmy John's product, so this makes me sad. But zero quality control at Factoria Pretty sure the problem is that the staff is typically stoned I hope that the Manager or Owner can reply to this note and let me know they've made changes. Until then, I guess I'll go to other locations despite this being the most convenient read more

Never again.... I work about two minutes from this place, it took a hour for my order to arrive. My sandwich was supposed to have avocado, which I paid for, no avocado, no mustard or mayo, which I requested. The pesto pasta consisted of literally two bites. My sandwich was so dry, I just tossed it. So my lunch was two bites of pasta salad. read more

Jimmy John's - a ham and cheese sandwich - Sandwiches Near Me - Bellevue, Washington

would love to order catering from here but with the sandwiches not being fully wrapped it just leaves to much out in the open for people grabbing there sandwich. do better jimmy read more

Walked 20 mins to pick up my sandwich, got back and it's just bread and cheese. No mayo, avocado spread, nothing. The lazy guy that made it made me get my own bag and napkins after I asked. There was nobody in the store and several employees standing around. No reason to screw up that order so poorly. read more

Jimmy John's - a sandwich with butter and a roll - Sandwiches Near Me - Bellevue, Washington

Literally the slowest Jimmy John's I've ever been to. Freaky fast my a**. I ordered ahead on the app, showed up 10mins later and there was still a 10min wait!! Unbelievable. read more

What happened to "Freaky fast"? The last 2 times i've ordered it took forever to get my sandwich. 1 hour the first time and over an hour the second time. Kind of a bummer when my lunch is over before the food arrives . It use to take no more than 15-20 minutes. At least the second the the sandwich was right, the first one was like it was someone else's order. read more

Four employees standing around on their phones and nobody could be bothered to take my order. They made me feel like I was inconveniencing them. Please train these employees differently. read more

Low quality food, dirty tables and floors, rude employees. I asked for mayo and bacon and i was charged but not given and my order was 15 minutes late. read more

Had the turkey tom on whole wheat and when I opened to eat at home it was literally a 1/2 sandwich. Very disappointing. Make sure you watch them make your sandwich to avoid disappointing results. Probably going back to subway. This was store #2408 in factoria. read more

Went to grab some din din with the fam from Jimmy Johns in Factoria. I saw the kickin chicken on a commercial and wanted to try it. It was good, I did have to take off the peppers that are on there because my mouth was getting a little hot. (I can barely handle Tabasco, lol). Anyway, the girl working the register was super sweet and they were freaky fast at making our sandwiches. A couple of things to note, they have no tables for sit down, I thought restaurants were open at least 25%, could be a corporate thing though. Next, you cannot use the restroom while waiting for your sandwiches, it's blocked off. If you didn't know there was a Jimmy Johns in Factoria, it's easy to miss, not much advertisement/signage and they are in the middle of two other business' in a strip mall type environment. My husband and daughter got the 11, he felt his was a little bland. We also got BBQ and Regular potato chips. (Kettle style). We also got one of their hidden gems.... their pickle. read more

See all

Ordered online at noon for delivery. 1.5 hrs later I called to see what was up because my sandwich still hadn't arrived. They said the sandwich had been out for delivery for 50 minutes and they would check to see if they should send me another one...this seems to be common theme among the reviews. I instead asked for a refund which they gave me, hence the 2 stars. I get that the lunch rush could slow down delivery, but you have to get it done within 45min or at least give a heads up on the wait time. Btw I live less than 5 minutes from this JJ's. read more

I should have been a bit more cognizant of the existing reviews.. guy at the front was nice, but the sandwich (#17) was about half the size of what it normally is. Not sure what happened here... but found one piece of ham, a pinch of lettuce, stale bread, and a gallon of mayo for $11. Feeling awesome. Hah. All jokes aside, you should probably just try heading to another location. read more

They're doing it wrong! I was at Ulta getting my hair done and when I was getting hangry my stylist said that jimmy johns was nearby and delivers. At the 25 minute mark we thought for sure it wasn't coming and gave up hope. Eventually (35 minutes give or take) this childlike boy shows up with it. I felt bad for him. But man. Walk a little faster! I still tipped and ate the sandwich but it was a regrettable decision for the price and speed and really minimal loaf of bread with a few plain ingredients. read more

The covid safety measures are being taken very well! The staff was amazing especially Annie and Q. While I enjoyed the customer service from them there was one employee in particular that was very rude and condescending her name was brandy. But other than that I had an overall wonderful experience. I would love to give five starts but I don't like or appreciate disrespect. Thank you to the employees that were kind and courteous. read more

Pretty good. Fast service, customizable sandwiches. Ingredients tasted fresh. Clean store.

For $6.99 sandwich, I expected more than a 6" sandwich with thin layer of ham and a bunch of lettuce. The fact that they call it "Giant" club sandwich really put this place in my 2 stars category right the way. It's not giant and doesn't taste any better than Subway. The taste was not horrible or anything but it's just not worth the money. The stuff inside and the bread are similar quality to Subway. At Subway, you get to add tons of things to your sandwich and add a little more to make it a meal. Here you pay $6.99 and walk out with a small mediocre sandwich. read more

Jimmy John's - Giant club sandwich---not so giant. $$6.99 for the size of half sub at subway. - Sandwiches Near Me - Bellevue, Washington

I don't do reviews often. But who closes at 3pm?? It's very inconvenient. Businesses are here to make money. You should try to make money.

Just went to this JJ location and stood in the lobby for 10 mins. It didn't even look like anyone was working. We left, and I decided to call (to make sure everything was okay) and a guy answered who said "I never saw anyone come in". WHAT??? How would he if he never came out to check??? Terrible experience. read more

Jimmy John's - No worker. Nobody. For 10 minutes!! - Sandwiches Near Me - Bellevue, Washington

I very rarely write Yelp reviews, but as everyone knows you're more likely to write one if you have had negative experiences than you are if you have positive ones. I have had consistent, long running issues with this Jimmy Johns. Let me start out by saying that where I work there are zero local options for lunch. I work in an industrial park, so we get two options per day to order for lunch. Thus, one day a week I wind up with JJ to avoid having to order greasy pizza. I order the same thing every week, as I'm nothing if not consistent, and every week there is some kind of issue with my order. If I ask for hot peppers, please put on hot peppers. If I ask for no mayo, please don't put on mayo. If I ask for an italian sandwich, I do not want roast beef (least of all roast beef with mayo), and if I ask you to please cut it in half (because 9 times out of 10 I take lunch while I'm working and need to eat one handed), please cut the blasted thing in half. It'd be one thing if my order was crazy odd, or if I put a different thing on there and changed it up each week, but come on guys. Get it together. Every week there is one thing or another wrong with my food, and it's past the point of being frustrating. I enjoy JJ sandwiches (or I wouldn't order them in the first place) but is it really that hard to make a sandwich the way someone orders it? read more

Entered the store to pick up lunch for my boys next day, young gal was scrubbing the floor in the kitchen area with her bare hands. Sees me, doesn't wash her hands, takes my order, contaminates my CC and the Pos(register), grabs gloves (which contaminates the outside of the gloves with her dirty hands), makes my sandwiches with contaminated gloves. She seemed like a nice girl but clueless to proper food handling. Came home threw away the sandwiches. Never going back to this location. I don't blame the employee, I blame the training. This is my 3rd bad experience at this Factoria store. read more

Jimmy John's - a person holding a container full of food - Sandwiches Near Me - Bellevue, Washington

Terrible serivce from the manager. Brandy was short, disrespectful, impatient, apathetic to customer concerns and inappropriate. She needs to be fired ASAP. read more

Everybody that works there is so sweet and very funny! They all seem to enjoy working there. Always gets my order correct! Love coming here during lunch. Takes a little longer some days during lunch with them being short staffed and T-Mobile next door. Oh and brandy.. she's GREAT! read more

I have never had an issue with this location....until today. Whoever the driver was today (at around noon) was beyond rude!! He comes by the suite I'm working in to drop off a medium size order and gets snarky with me when I tell him I need a name to ensure the order goes to the correct people. It is not my fault he doesn't have a name. Come prepared next time. Then when one of the workers comes and signs for it...the driver looks at the recipet and says (in a normal tone for everyone to hear) "No tip. Awesome". Excuse me? First off you are not guaranteed a tip. Second, maybe the woman thought the tip had already been taken care by whoever ordered the food. Third, this is a culturally diverse company with people from several different countries. Maybe tipping isn't a custom in their country. In fact, in some countries consider tipping an insult. And then when she tried to apologize, the driver ignored her and stormed out. Just. Plain. Rude. read more

Slowest JJ's around. The last 4 times I have ordered, it's taken over 30min to get delivered. I could walk there in less than 10 minutes. It's a 3 minute drive. DubT Eff? read more

Very fast delivery but my order was wrong. Ordered a turkey tom with no tomato, and received a no tomato (yay) but also no turkey on it, so it ended up just being bread lettuce and mayo :( read more

best service kid at the front with curly hair is sexy and awesome, great food as well

Spotless restrooms. Fast, friendly service. Main seating area needed a little attention. Good food!

Ordered tuna sandwich, the tuna salad is like cucumber thick, feels like eating bread and lettuce

Basically, this is Jimmy John's, but you already knew that. This location is fairly new and is surrounded by a bunch of wonderful Asian businesses. I am fond of getting their sandwiches for lunch. The staff here is all very young--and probably all male--but they are good about getting those sandwiches done fast. Really not much else to say about this place. read more

Jimmy John's - One J.J. Gargantuan with no mayo ($8.99) - Sandwiches Near Me - Bellevue, Washington

See all

So decided to give them another try after the last disaster... And got the best sandwich ever and it was delivered in 15 minutes!!! Hopefully this will continue. Will definitely order again. read more

Definitely the SLOWEST JJ's I have EVER been to!! Subway & Quiznos make their sandwiches faster than this place. It took 8min to make 2 sandwiches and no one was in front of us! read more

Guy that made my sandwich was not wearing my mask. Surprising for the times. Franchise owner pretty much replied to my email with, "That was the employee's choice", and suggested going to another location. read more

Jimmy John's really comes down to who is working in the store due to the fact the franchise is available for anyone to own and operate. This being said it is unfortunate that the multiple times I have gone to this location my wait time for being acknowledged as being in the store is over a minute in length. Regardless if any employee makes eye contact or see's you no "hello" is given and no "I'll be right with you" is issued. You are simply ignored until they see you won't leave, then in almost a whisper "oh you haven't been helped?!" Then you are asked what would ya Like. Additionally the crew doesn't seem to work as a team. The bread cutter won't inform the cashier there is a customer. Nor will the meat puller inform the bread cutter they need to star the order that just came in. read more

If I could give this store ZERO stars I would. I'm waiting more than an hour for lunch. I will never order from this location again. WARNING--they're absolutely pathetic. read more

Love this Jimmy John's!! I've never had any issue with ordering online and the longest I've ever had to wait for delivery was 15 minutes. They've followed my order exactly (I always order my sandwiches with either little or no lettuce) and their drivers are very friendly and polite. read more

This is a fairly new location, but they have been in business long enough to get the kinks out. I have been to many JJ's around the country, and they have always been super friendly, polite, and courteous. Well, not this location. I have been to the Factoria JJ's a few times, and they do not interact with customers at all. The young guy at the cash register hardly even made eye contact. He didn't even say hello or ask what I wanted. Just stood there with a blank stare. While I am ordering, the guy makes full on open mouth yawn right in my face. I ordered my sandwich "dry" with no dressing, mayo, etc. and handed him my credit card. The guy runs my card, hands me my receipt, and looks to the next customer in line. Not a thank you, have a nice day, smile, nothing. Walk over to the counter waiting for my order. Sandwich makers are only speaking with each other. After a few minutes, I am wondering where my sandwich is. It was sitting on the counter, but nobody thought of calling out that the order was ready. All of the customers are guessing as to which sandwich is theirs. I get back to my office, and my sandwich is drenched in Italian dressing. So much for the yawning-zero-personality-cashier-dude listening to my order. Can't believe that they can operate a JJ franchise in this manner. This must be the worst managed JJ in the country. read more

Disgusting I found a pubic hair in my sandwich and they didn't even cut the sandwhich in half what kind of store is this that is so gross