Ordered a sandwich and asked if I could get a dressing or oil and vinegar on the side. I was told "we don't do that here". I explained that I would not be able to eat it for several hours and didn't want it to get soggy and it would be helpful if the condiment could be added later...also asked if maybe they had condiment packets. The manager yelled at the young man helping me, and then continued to yell at me. "We don't do that. If you have a problem with that you can call corporate." Well, I gave up at that point. Then, as I watched the kid making my sandwich, he started with onions - I ordered it without. I told him that I had ordered no onions and he asked me if I wanted him to take them off...um, yes. The manager stormed over to him, yelling at him and told him to "GET OUT OF THE WAY I'LL MAKE IT." Then he literally threw it together and tossed it at me. I felt so bad for his crew, all standing there, humiliated. The whole time he kept yelling at me: "If you don't like it you can call corporate." I asked him is name (James) and said, "Thank you, James. I'll do just that. BUT it won't be to complain about the condiments...it will be to tell them about you." read more

Wow waited over 30 minutes after placing order through the app then received a call from this location and the employee explained to me that "they is out of French bread" and it would take over an hour to receive my order maybe... So I decided to eat elsewhere. Do not order food from here and maybe the employees should try working more and smoking less cannabis. But if you enjoy engaging in idiocracy and probably getting food poisoning go ahead and place your order. read more

I had a delivery take over 3 hours, so I was told by management I would get a free sandwich next time. I decided a couple of months later to take them up on this and they said they had nothing in the system, but would be willing to give me half off for the past trouble... and of course that order came incorrect. Tried to give them a 2nd chance now I will just not eat there again. read more

Ordered online at 9 am for booked delivery at 11:15. By 11:40 no delivery, no call. I called location, offered no explanation only said our order would leave the store in 5 minutes. Order was roughly an hour late and it didn't seem like an issue to them as they offered nothing to resolve the issue. Disappointing as a business who planned around lunch, will think twice before ordering with them again. read more

This is probably the worst Jimmy Johns that I have ever entered. The little strip mall that it's in is the worst. The sidewalk and the parking lot are covered in trash, gum and other dried liquids. I came in and ordered from an employee who seemed stoned. I think that my bread was possibly two day old bread because it was cracked and extremely hard. As I walked to get my drink I noticed that the side tables and chairs were still stacked up like they were about to close; mind you this was 2 in the afternoon. The only place to sit was three booths up front as the employees were congregating up at the front of the store not working, goofing off. As I left I saw that more than one employee were eating food from the line. I also overheard some employees talking about eye drops... It doesn't take a rocket scientist to figure out why an employee would want eye drops in Colorado. Terrible customer service from an employee group who just seemed like they were at work to hang out. It's called work for a reason! I also paid over $10 for one sandwich, small soda and chips! Really? If you are on Yelp right now reading this, the other reviews got it right! Do not eat here. This place needs to be put out of its misery and close for good. read more

Jimmy John's - Lazy, stoned employees. Couldn't even be bothered to put the tables out. This was 2 in the afternoon! - Sandwiches Near Me - Aurora, Colorado

Ordered sandwiches cause we had only 40 min to eat as we were taking shuttle ride, ordered food to hotel. After 20 min of no delivery called, we were told "driver just left with your order he'll be right there" The hotel is walking distance, I can see their sign from my room... and after another 15 min still not here. Called to cancel and never once apologized about us not getting food. They'll "credit your card, only one driver, we'll call him and tell him not to bring your food" This was not, freaky fast...... read more

I have a standard order that I get at every single Jimmy John's, and they would not serve it to me there. I'm not gonna waste my time having a terrible experience at a corporate sandwich place. read more

Certainly not freaky fast. Expect to wait well over an hour for your food. When I called for an eta I spoke to 3 different individuals who had no clue what was going on. This will be the last time I order from this location. read more

Nasty!!! Everything they used was old and the bread was stale; what a waste of money!

Horrible! Horrible lazy employees!!!!! I placed a large order and they wouldn't deliver even though I was less than 3 miles away!!! Glad we didn't order after I saw how crappy their food was read more

45 min to get my sandwich at the nearby hotel. Not a call or anything to alert me to the delay. No attempt to make it right either. Worst service and they bring shame to the Jimmy John's name! read more

I know what a great tasting sandwhich is and I would say JJ's is half way there. Half is what goes in the sandwhich and the other half is what encloses the sandwhich. I ordered the JJ Gargantuan and the size is awesome. The meat and cheeses have a great fresh taste. But the bread is terrible. It's not toasted yet it's hard and kinda stale. Meh. I'll go to Togos. read more

Pay attention to detail! I ordered my sub with hot peppers and to have it cut in half ONLINE. It prints it out for you! You don't have to translate my Boston accent! You just need 5 seconds to read it! Instead a got a whole sub and no hot peppers! I know it's just a sub, but come on! read more

Not impressed. I had a #11 and it was just so-so. So many employees behind the countrr laughing and joking around. I asked for hot peppers after i ordered the sandwich nut no can do! No side items allowed after sandwich is made. Terrible customer service. My first and last trip here. read more

I love the turkey tom! Great sub place, simple as it gets.

This jimmy johns is good. Nothing special. It was very busy when I came in for a late lunch. There isn't much space allowed here for a line to form so it was very crowded. Lots of staff for somewhat less "freaky fast" service. read more

Unlike other reviewers I really enjoy JJ in general. This particular one because it delivers to my work place :D. Prices are great, and they know me and usually what I order. They are very quick with deliveries, considering I'm in no mans land. They are always prompt and more often than not, early getting the food to me. Not really much else to say. It's a typical sandwich joint that rivals subway. Nothing fancy or special. read more

Gotta love a place that has a lattuce wrap sandwhiches where all the filling stays in while you're eating. They make the sandwhiches lighting fast. I think they charge a little too much for extras like bacon, but all around a satisfying sandwhich. Not mindblowing or life changing, but good for a quick lunch on the go. I love that they deliver. Stayed in the hotel next door while I was sick and they dellivered in 5 mintues. read more

No matter how crowded it is, the service is ALWAYS fast. They are always well stocked, and there seems to be plenty of employees there at any given time. They have all that right for sure. The sandwiches are good yes, but inconsistent. Much along the same lines as the staff which can be super pleasant or downright rude and off putting. Ive had different toppings put on the same sandwich quite a bit. Ordering the number 15 tuna has had (at different times) different toppings on it randomly about every time. Not always following the advertised toppings. read more

First of all I am a fan of Jersey Mikes subs. I was on a layover in Denver and thought I would try Jimmy Johns out. I've seen them everywhere but never tried them. They have great customer service, you get your food fast, but the quality of the food is not the best. My so called fresh baked bread seemed a little day old, the ends of the bread were very hard. Why isn't the bread covered while sitting in the racks?? I arrived there around 11:30 a.m. so the bread should have been fresh baked. I had the Italian and the meat didn't seem fresh sliced to me. overall Service was great, smiles throughout, but the sandwich wasn't even better than subway. Wouldn't return again! read more

Fast service, great subs! Employees obviously take pride in their work

I ordered online and they delivered my yummy roast beef on wheat and chips exactly when I had specified. I was a bit nervous reading some of the other reviews here, but ordered anyways for convenience since I'm staying at the hotel next door. I would definitely do it again! read more

JJ's is a great sub place, easy to order online, and tasty subs, I like the pickle along side the Gargantuan, get it cut in half to share or save, it'stwo meals. read more

Poor service last two times!!! Once went their and the informed no more bread!! What your a sandwich shop right no bread!!! Then just went on May 3 2013 at 6:20pm and credit card down!!! Loosing my business fast and just moved into the neighborhood read more

This place isn't bad. However their delivery range is ridiculous. I work less than 2 miles and I'm out the their range- unheard of! Apparently they only deliver across the street. read more

MARCUS LYLES the store manager is unprofessional, rude, argumentative, belligerent, and hostile when asked to make a incorrect order right. The sandwich that we had ordered was undrained tuna that made the bread soggy and it was inedible. The did not honor any of our requests for the sandwich. Paid $20 dollars for a sandwich and delivery charge and we could not even eat it. When we called, Marcus was uneducated on how to handle a customer complaint. You could tell that he has received many customer complaints as he was already on the defensive and talking over me. He then hung up. Do not go here or order, you will regret it, waste of money and probably get food poisoning read more

Went their for the second time thinking that the first time was an isolated incident,ordered 2 #5 vito 1 for me and 1 for my wife,it was 8:45 15 minutes before closing they were already mopping the floor the gal acted mad because I came in to order,got home both my subs were totally drenched in mayo I hate mayo that's why I ordered a #5 called the place told them the situation all the guy could say was" ok" " and" were closed. not even an apology,something simuliar happened the time before, I will never go back to that location again probably never Jimmy Johns that experience was not good, "people take pride in what you do it is a reflexion of how you go through life" read more

The company I work for orders from Jimmy Johns frequently. We ordered three meals one evening that included sandwiches, chips, and pickles nothing special. The meals arrived without the pickles. We immediately called them back to explain that we hadn't received them and the guy that answered the phone asked us if we wanted them. We told him we did since they charged us for them so he said they would be bringing them back out. Three calls later and they still haven't been here even though every time we call the person that answers gives us the run around and says they should be here " any second". This is beginning to piss us off read more

It's okay nothing special just tastes like subway with all the preservatives and all the fake Meats it's not a deli

I called tonight to see if I could get delivery to my house 2.1 miles away. I'll repeat that incase you didn't catch it the first time... that's 2.1 miles away. After several minutes of explaining where I live, what I would like to order, actually placing my order, getting my total, repeating my address and getting a dumfounded pause the fellow on the other end of the phone responds with "ummmmm... I need a manager." After yelling my address across the restaurant without muting the phone he responds with "we don't deliver there." I ask him if they are the Jimmy Johns right across the street from Urban Sombrero and Uno's he says "no." I ask him if this is the store on 40th and he says "yes." So after giving him a quick geography lesson and asking him to look out the window at the restaurants across the street to indeed confirm what I asked him his response was "my manager said we only deliver one mile away." Excuse me!? One mile away?! Like 5,280 feet? That's it!?! So you mean to tell me I can call restaurants more than 15 miles away that will deliver but you can't figure out how to get a sandwich across a neighborhood? There is a Chinese food restaurant, Zumé Asian Cuisine, that is further west of you, yet STILL ON 40th that has food to my house before I can hang up the phone. You are a joke. You should change your slogan from "Freaky Fast Delivery" to "Terrible soft skills, zero people skills and absolutely no delivery." I have never had a problem with your restaurants before. I place GIGANTIC orders twice monthly for my business and that will cease come tomorrow. I am surprised that you are still in business and if I have anything to say about it... You won't be much longer. I'd rather have a laundromat or dispensary, I'd take an adult book store over your waste of space restaurant. Good luck Jimmy Johns, you're going to need it. read more

Insane! The delivery driver in the van literally almost ran me over and hit me!! Unacceptable !! I am crossing a street by the airport and there is a crosswalk and it is clearly my turn, I am very easily seen, semi tall and especially with my dog hanging out of my purse. The driver either ran the red light or did not look for pedestrians in the crosswalk. He slammed on the brakes and inch before hitting me! I yelled "are you fucking kidding me?" And he yelled "yeah" and drove off. Of course I took a picture . I've been called the store that he delivers to the gentleman who answered the phone was very nice listens to my story and offered to get me the manager. The manager then only told me all he will do is talk to the driver after the lunch rush. He did not even offer an apology. I go is that it you're not even going to apologize I said that two times before he apologized for the driver. Delivery driver it looks like trailer trash and he should not be delivering for a company. Your drivers represent your business his car is trashed he is trash so is his attitude and his appearance. All the hotels at the airport are like three 3 1/2 star or more they do not want some trashy rude guy delivering them sandwiches. Really think about it. His actions were horrendous!! If you almost hit a pretty girl walking her dog you apologize immediately!!! You apologize to anyone immediately if you almost hit them with your car! read more

Hardly write reviews unless totally worth my time. This place, bad first impression. I walk in to a nice smile at the register, glance over the menu. I kindly ask if I may sample the tuna. Nice Guy at the register asks the sweet young girl making sandwiches who then asks the tall guy, also making sandwiches if I can sample. The tall guy pauses, doesn't even look up and make eye contact to any of us and rudely shakes his head NO? ! I honestly should have walked out in shock of the lack of customer service, but was starving. Once I opened the wrapper and discovered what an embarrassment of a sandwich, I realized that I REALLY should have walked out, starving and all. Will NEVER return. .. read more

I swear this is the worst jimmy johns. Freak fast yea right never have I ever had jimmy johns take longer than 20-25 minutes. This jimmy johns takes AT LEAST 45 minutes to deliver. They almost always forget the chips and when you call them back to let them know, they make you feel like you're in the wrong. Only giving them a star cuz I have to. read more

Used to order and pick up subs here all the time about 1.5 years ago. I ordered and picked up the usual today and when I got home I was VERY disappointed! The roast beef on my daughter's slim was bloody enough to get the bread soggy! My vegetarian with added ham only had TWO slices of ham and the provolone was so old it stunk. Definitely not the premium ingredient quality I'd expect from this place. Won't be going there again. read more

I am giving them a zero star review because their customer service is horrible. The customer service was very abrasive, lack of accommodation to the customer, the employees: there seemed to be so many of them delivering the worst quality. When my friend went to ask to get mustard, they asked what kind he wanted and then he told him, well it's in packets don't expect it to put in for you. Just their demeanor, their lack of front service training was horrible. Their white bread tasted like paper. It was not French bread. My wife asked for hot peppers cause I forgot to order it when I out in the order. They would not let us order a side order or give us some extras because they're known as the 'fast shop' and who gives a care about the customer. Frankly, as an owner of multiple businesses, and from my friends at Fed Ex where speed and precision is important, I have never met a fed ex guy who didn't want to provide great customer service. I'm shocked they're sacrificing excellence to so something fast. To end, obviously they get no training whatsoever. My friend went to the bathroom and on the way out almost slipped because they were mopping the floor and had no signs anywhere. Worst experience ever zero stars. I would give you a zero but yelp won't let me. read more

i work at a company near this location and we order from them all the time. large orders, at least once a week if not more. i have never had a problem until today. their website has recently been revamped and wasn't working so i had to call the store. the first person i talked to got very confused very quickly and abandoned the phone. then a guy named Alex picked up. totally rude. told me i needed to "drop the tone or he would hang up on me". i'm sorry i had a "tone", your website failed me and then the person who answered failed me. this isn't rocket science and i'm sorry that i expect the person who answers to be able to take my order without getting confused immediately. this Alex really put the icing on the cake of a bad experience. i will do everything i can to no longer order from this store. read more

Called them an hour after my order was placed online so I could check status, and the person who answered said that it would be another 5-10 minutes. No explanation or apology. Never again! read more

Always a great sammich and good service. The only way it could be better is if Dana brought it to me. #Dana&Parks

Food was good but service wasn't the speed of service was decent but the attitudes of the employees sucked!! No smiles and everyone seemed to have an attitude luckily I ordered to go because yea the vibe wasn't that great.... read more

My company orders out at least once a week and this week I chose JJs, I have one close to my house and love the food, unfortunately I had to drive to get the food because we are out of their delivery area and this was the closest one. When I picked up my order and drove the 10 miles back to my work I discovered 1 sandwich was missing, when I called the store I was told they were too busy and didn't have anyone to spare to deliver it but that they would comp me a meal on my next visit. So I drove the 10 miles back to the store got the sandwich and back to work, guess what?!?!? It was the wrong sandwich!!!!! Oh did I mention that when I arrived back at the store there were 4 delivery drivers standing inside not doing anything? Never again will my company order from this store. read more