We frequent this Jimmy Johns in Alamosa. Typically, the whole experience is average and the food is decent. We always stop here when passing through, maybe twice a month. We always order inside and never the drive through. The Cuban is (*WAS - keep reading) my all-time favorite and hubby switches up his order.
I can certainly handle missing items on a sandwich straight off the menu - as in nothing added, nothing taken away. I can manage a longer-than-necessary wait time even when there's no other customers.
What I *detest is an agreeable, pleasant person that couldn't muster enough thoughtfulness to follow through. How difficult is it to cut a sandwich, while standing in front of her?
Our last visit went like this. Hubby went inside as usual to order, two sandwiches, nothing else. He knows I like my sandwich cut into thirds, especially when we eat while driving. Placing the order - a Big John and a Jimmy Cubano - he asked politely to have the Cubano cut into thirds. The gal graciously agreed. My husband noticed there were only two people working, no name tags, and the gentleman was busy doing other tasks. Sandwiches were made, paid for, my husband left. Simple, right?
When he got to the truck, I opened mine, and seeing it wasn't cut, I asked. Hubby said she was behind some sort of cover while making the sandwiches. Of course I called. Little did I know at that moment that I was speaking to the order taker / sandwich maker, Nataly. The offender answered the phone, without offering her name. I thought to myself, why don't they share their name? Unprofessional. I told her we were just there to get lunch and may I ask some questions. Sure! Do you have sharp knives - she says yes. Are you allowed to use them, she says Um, yes. I was thinking that maybe the bread is made elsewhere and arrives pre-cut. She asks why? I patiently explained that my husband asked for my sandwich to be cut. Get this:
Nataly said verbatim, "It has to be on the receipt for us to know to cut it." Really? I'm not even kidding. When someone is placing the order face to face, eye contact, and you agree? On the receipt? So, you charge for this? I hung up, infuriated.
To the owner, IF you read this. Doesn't matter if young Nataly is terminated for immaturity, lack of training, lack of understanding, lack of common sense, etc. We certainly won't ever be back to see if you've made any improvements.
Look at the pic. The receipt showed her name, this particular location by address, date and time.
This was the absolute last time we darken your doorway.
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