Ordered some peanut bags, and not only did the store not deliver the items, they charged my card and then ignored my emails, texts, and phone calls for weeks. Fuck this company. I'm in process of filing a refund with PayPal but at this point, seeing all these other reviews, I think this company is an actual sham or scam. read more

I would give this business a minus one of i could. Ordered various things one month before my nephews party as it said it would take 7-10 days to get. I thought this would allow any delay time due to covid. That was in may, I have yet to receive anything from them. They were Johnny in the spot in charging my credit card but since then I have called, texted, emailed, asked for a refund. So far no refund no contact. I would think 2 months would be adequate time for them to respond but maybe I'm asking too much. Don't ever order from them unless you're looking to throw your money away! read more

Do not do many reviews but for something like this, had to in the hopes this doesn't continue happening to customers. I wish I would have read the reviews prior. I ordered $55 in birthday party supplies and was charged the same day and never received the merchandise. I had to order alternative items so it wouldn't ruin my daughter's birthday. I have tried every via of communication listed and have not received any type of response at all. Currently trying to work through paypal's dispute process to get my money back. Do not buy from this store! read more

Absolutely HORRIBLE!!!! DO NOT USE THIS COMPANY FOR YOUR ORDERS!! Placed an order over a month ago, only received 2/4 items. I have called almost every day for over a week and emailed, NO RESPONSE! I will be contacting paypal for a refund as well as the better business bureau to file a complaint. read more

Terrible. I placed a $75 order and paid for priority shipping 22 days ago and never received my items, or a shipping confirmation and tracking number as promised on their website, or any response to repeated emails, phone messages, Paypal resolution inquiries, or Paypal dispute claim. This woman is unresponsive and a THIEF. Do not order here- she flat out stole $75 and never sent my items. What a horrible experience. *Update: I filed a complaint with the Better Business Bureau of Northern California and the State Attorney General of California. After that, I received a refund from Jilly Bean for the amount of my order. The refund just appeared in my Paypal account with no explanation or apology of any kind, and all of my emails and phone messages remain unanswered. One month later, it is certain that the items I paid for were never in fact shipped and that she was just keeping the money without ever trying to fill the order, same experience all the other reviewers have had. This person deserves to go out of business- awful work ethic and no morals. read more

My mom ordered something from here and never received any correspondence from them. She called and emailed the store for weeks, no answer. She had to go to Paypal in order to get her money back. Paypal never got a response either so they had to give my mom her money back. Seems fishy. They also have an F on the Better Business Bureau. If you're looking for similar items go to Oriental Trading or US Toy. read more

My experience was FANTASTIC!!! Jennifer bent over backwards to A) make sure the items I needed were in stock before I placed the order; B) worked with me in a very timely fashion to get my order shipped out so that I could count on receiving by my deadline; C) was open to using my FedEx account number and setting up the shipping with them, as an extra step to seeing that my order arrived on time. GREAT communication all through the process! It appears as if the negative Yelp reviews are rather old for the most part. I'm sure glad I didn't read them before placing my order, or they would have turned me off and I would have missed out on getting the exact item I was shopping for AND Jennifer's super customer service. Advice for shoppers: great communication is achieved when both parties work together. Jennifer and I stayed in touch during the entire ordering and shipping process. No mistakes, no regrets. Everyone's happy! Thank you for the outstanding customer service and super-cute boxes! read more

DO NOT order from this site. Offered delivery in 8 days, but did not happen. It's been 15 days, and no delivery. Counted on product for my husband's 90th birthday - very upsetting. Hoping PayPal will get refund for me. I should have read the reviews. read more

My experience is somewhat like everyone else- the only difference is that I did receive my item, but it was the wrong size. I tried contacting her to let her know I either want a refund of the next size up and ill pay the difference our an exchange. But still no response from her. I've emailed her at least 6 times, called her at least 5 times and left voicemail messages, bit no response. I needed my item by aug 10th, so I had to go with another company, so I've opened a dispute with PayPal hoping they can give me my refund. No more buying products from jilly bean kids!!! Definitely she's a scammer. read more

All right, so the next day--I did not receive the samples. And after that I went out of town for 5 days--during those 5 days I did receive the samples I had requested and they were to my satisfaction. I am just somewhat hesitant with the delivery/response rate of JillyBeanKids. I am going to take a risk and order from them today--we will see what happens! read more

This place is a scam. They take your money and never send your product! I ordered a 75.00 ticket booth which is normally 40-45.00 anywhere else and never received my product. They send you this fake, generic email after you purchase your items with fake contact information. I called several times about my product and never received it! Do yourself a favor and stay away from this fake website! It's a scam!!! read more

Warning to anyone considering punching from this person, you will pay and not receive. I ordered, payed and not received, she's a thief. I am from Austealia, I received empty promise of delivery. I have not had any problems purchasing from anyone else in the USA. She does not answer emails and doesn't care, STAY WAY from this site. Ivanka, Australia read more

I really wanted to like this company as they has so many items I needed for my daughter's birthday party. However, after looking at the reviews on this site I was more than a little nervous to place an order. I did send a text the number listed on the website asking about turn around times and received a call a few hours later. The lady who called (I am assuming the owner) wanted me to read each and every item I planned on ordering to her so she would be able to tell whether it was in stock or not. Her exact words were, "people just don't get it, I don't carry all these items all the time." In the end I didn't make a purchase because I didn't want to wait weeks for her to order the product from one company just to turn around and resell it to me. read more

My experience is basically the same of everyone elses who has dealt with the business. I order $175 bucks in supplies for my son's birthday and a couple of days later got a shipping notification. Two weeks later, I hadn't seen anything and my son's party was approaching, so I was getting a bit worried things would make it in time, so I emailed the owner and got no response for a couple of days. Finally, I tried to resolve the matter through paypal and once I did that, she got back right away, was very nice and apoligized. She said she would expidite things, so I figured it just must have been some glitch in her system. A week later, I hadn't seen anything, so emailed her to get the status several times with no response. Finally, I filed a Paypal dispute and was refunded my money. Honestly, this is completely ridiculous, especially for a party supply/craft bussiness where people need things by certain dates and are trying to get ready for an event!!! I spend alot of time picking out things for my son's party on her site, wasted alot of time emailing with her and now have to go do it all again someplace more reputable. I also think it is quite odd that despite about 10 people having the same experience, Yelp is "filtering" these reviews like they are spam or something. I have posted like two online review in my entire life, so I am certainly reliable and not a spambot... read more

HORRIBLE! HORRIBLE! HORRIBLE SERVICE! I did not receive an item that I bought from this website. After several weeks of trying to contact JBK unsuccessfully, I disputed through PayPal and FINALLY JBK said they would give me a refund, but it's been 3 months now and I still have NOT gotten a refund. I call and no one answers the phone. I leave a message and no one calls me back. I email and no one even responds. DO NOT BUY ANYTHING FROM THIS WEBSITE! read more

they never sent my product and will not respond to calls or texts. you can't email them - you can't contact them. total scam do not buy from them read more

All you need to do is check out their better business bureau rating. I only received a follow-up when I texted that I was willing to purchase $300 a month in supplies and magically my order started to be processed. Some of us just deal with it. Terrible way to treat customers that are ordering party supplies and such in anticipating of putting together something for a loved one. All they do is take products from places like Oriental Trading and repackage them. I would never do business with them again. read more

I placed my order on 4/30/18, a Sunday & paid for express shipping (2-3 business days) which came out of my account on 4/30/18. It is 5/4/18 and I have gotten no package, no e-mail, no word on when or if my items will arrive before my event date on 5/9/18. I hate it because they do have some cute & cheap items, but, I will never order from them again read more

I placed an order for my daughter's birthday party and told the owner when the birthday party was. I was guaranteed that I would receive the items in time. It has now been three weeks since my daughters birthday party. I never received a shipment confirmation, never received any items, owner will not respond to e-mails, etc. Sadly, this is no way to run a business. I will never order from this company again. read more

I purchased trim from this woman, never received even though the owner said it was delivered and sent me the delivery information. I never signed for it nor was it left in our mailbox. I informed her of this and have been trying to get her to answer an email for about 1 week now. I can honestly say that she doesnt care that I didnt receive the product--I have tried communicating with her about 10 times over email, through her website contact information and phone and I still have to hear from her. read more

This company is a scam! Ordered 100.00 of party items and received a tracking number. After a week, tracking still only said that the label was created but shipper had yet to receive package. Thats when all communication stopped from jillybean. I filed a paypal claim and escalated it to "fraud." Company never responded so pay pal did refund my money. Check her fb page, everyobe has been ripped off. Someone stop her and shut her down! read more

I wish I'd read about this company before ordering from them- I never received the items I ordered and had to go through PayPal Disputes to get my $ back. I read that this happens all the time with them. read more

I had the same problem and finally gave up. Paid in full and only received a portion of my order and my party is this weekend. Sent multiple emails, and called the listed phone number (which is disconnected) and no response. I would ABSOLUTELY not order from this company...they are a scam!!!! read more

I am highly disappointed in the customer service, well lack thereof, in this company. I placed an order and was so excited when I found just the stuff I needed to host a bridal shower for my niece. An item was missing when I received my order, but the packing label did not reflect the missing item. I immediately sent an email and left a message. It took 2 days to get a phone call back, which I unfortunately missed. To this date no one has responded to my email. Since then I have called and left 3 messages and also tried sending a text message. I am so upset that this company has taken my money and not delivered all that I ordered. Plus, the lack of response is beyond frustrating!! All I want is a refund to my pay pal account for the missing item since I no longer need it b/c the shower is tomorrow!! BUYER BEWARE!! I may never get resolution. read more

Horrible communication. I waited 3 weeks for an order (and I really wanted it!), emailed got zero response for the owner/seller. Took it to Paypal & got a refund. Too bad, I had more items I was looking at to purchase. Will now have to look else where. read more

Super cute items but this company needs to reconsider its shipping methods. For example, I placed an order on July 29, filled out their web form saying I needed the stuff by Aug 10 and as of Aug 17 I still don't have my merchandise. Turns out it was sent parcel post, which is the slowest method the USPS has and was misrouted by the USPS. Even without the postal service mix up, my package never would have arrived on time. And several days after I placed my order and received a tracking number I received an email from the company's web server saying my message (about when I needed the items) could not be delivered. My messages to the company expressing my dissatisfaction have resulted in no responses. Not cool Jilly Bean. read more

Appears to have good products. Does NOT ship in a timely manner and there is no way to contact a LIVE customer service representative when they don't follow through on their delivery promise. Be wary and order MONTHS in advance of when you need the items because they have little to no commitment to you and honoring your purchase. read more

Terrible service. I ordered a product on Dec 19th, thinking it would be delivered well before New Years Eve (which is when I needed it). Never received a confirmation email that order was confirmed, only Pay Pal confirmation. After 2+ weeks, multiple emails with no response and a voicemail, go a call back informing me the items were out of stock and that I'll get them by Jan 12th - no apology, no email communication along the way explaining this; and they are being shipped 3 weeks after the order was placed. I will not order from this company - very poor experience and doesn't seem to be well run. read more

I do not recommend shopping with jillybeankids.com. I understand that the business is run by a young mother who seems to be doing all the work herself, but that is no excuse for exceptionally poor customer service. The website has really great products with a nice variety, but I found the site hard to use because it is dated - it really needs to be upgraded to make it more user friendly. I have a feeling this would help improve business/sales for the company. That's not my issue or real complaint though. Over a span of 4 weeks earlier this year, I spent almost $500 with the company by placing 2 big orders. A few weeks after I received the items, I realized I needed to return a few of them. I filled out the necessary form and sent the items back at my own expense with the understanding that a restocking fee would be deducted from the refund total, which was fine with me. Weeks went by and I heard NOTHING in response from the company. I called 8 times and emailed 4 times, and I literally got no response at all. I'll add here that my messages and emails were totally pleasant - no hostility or upset - just a friendly follow-up on the return! Then, out of nowhere, three months after I returned the items, I got a partial refund, with no explanation of what took so long. I simply received a paypal refund receipt and no email or communication from the company. While I appreciate the refund and am relieved that I got SOMETHING, I think the lack of communication and the long delay on the return are simply unacceptable. I would attempt to get the complete refund, but it seems useless and would likely be more of a waste of my time. Overall, I think this review is a shame. I am a young mother and I work full time, as well. I want to support businesses run by mothers/women, but I cannot support this business and you should not either. She played with my money for months, wasted my time, and frustrated me terribly in the process. There can be no excuse for that level of extremely poor customer service. Buyer beware. read more

If I could give this company zero stars, I would. Promised in 7 days, received in 15 days, which was shortly after I opened a dispute with PayPal. No response to email and texts. My advise: Don't do business with this 3 worthless operation. read more

Do not purchase from this company. I never write reviews, however, after having purchased $50 (on 8/11/17) in fabric tape and not receiving a refund after I mailed back the items I am disgusted with the "company's" blatant disregard for customer service. I had the first roll of tape that I opened fall apart in my hands--no stick to the back. I then inspected the second roll to find it was very poor quality. Nothing was worth the money. I was VERY disappointed in my purchase but even more disappointed in the lack of response to my request for a refund. I called twice and emailed twice. No replies. I then called and (again had to leave a message on the oddest voicemail system) stated I would be returning my items and expected a full merchandise refund. No reply. I followed the return directions and sent my tape back. No refund still (10/20/17). I sent it back over a month ago. tonight I pulled up info. on how to file a claim with the BBB. It's that bad. I wondered after two contacts and no reply if this place was legit or even based in the US for real. Please do not shop at Jilly Bean Kids. read more

Absolutely awful customer service! Complete scam! Tried contacting 10 times and no response. Will never do business here! Still have not received my money back. Complete scam! read more

This company does not confirm or reply to any emails. They were quick to charge my account though. I ordered a month ago and haven't received anything. Will never use again and will tell friends and family what a joke of a business they are. read more

This company has the worst customer service. I ordered an item for my sons first birthday from them and when it didn't arrive on time, I called and left several messages and emailed them many times. I never received a response back. I never got my package in time which was a huge part of our decor, therefore, I spent double the money to get something else the day before the party. Extremely disappointed in them. They certainly lost my business. read more

STAY AWAY!! I ordered over a month ago and have not received anything. I emailed a week ago, no response. I have text, filled out the contact form on their website and called (no human on the other end reachable). No contact. I think this website is a scam. I found another- orientaltrading.com- I ordered after Jillybean and the items have arrived, much better! read more

I'm hoping it is a fluke and they will still make it right, but so far I absolutely cannot recommend. Their products seem good, but their customer service is non-existent. I received the wrong items and after multiple attempts to reach them to arrange for an exchange, gave up and began asking for a refund and a way to return what they sent in error. NO RESPONSE AT ALL! Very frustrated and just want my money back. Had to buy the items elsewhere so it ended up being very expensive! read more

Like all other reviewsers, I did not receive my order until I contacted them five times, and then it was wrong! Ordered on 7/24, received wrong mdse on 9/3, and that was after numerous phone calls and emails. Really, she should close shop as the incompetence is appalling. read more

Sent the wrong product, then said they would send the correct one. That was 2 months ago. Still haven't gotten it. I called them. The person who answered the phone said she would have them call me back. Never did. So I called again. That's when they told me they had sent the correct item. Called them to tell this it has never been received. Still haven't heard from them. read more

Something is very wrong with this business. They appear to be thieves. The number of reviews that indicate customers paid for merchandise and never received items is disturbing. This is fraud and outright theft of money. I only ordered $12.30 worth of items. I contacted Jilly Beans several times and subsequently through Paypal dispute because I didn't receive my items. I finally heard back that they were on top of the mistake and my order would be shipped out. As a result I did not escalate the dispute. My mistake was believing they were people who would keep their word. I am now working with my bank to get charge reversed. I intend to file a complaint with CA. Attorney General's Internet Crimes Division at the suggestion of police. I encourage all the other people that were cheated out of their money to do the same. Jilly Bean should be shut down for taking money and not providing merchandise. They are either very dishonest or very incompetent. read more