I waited over 2 hours for a 15 min. Oil change. They shifted me over to a less busy lane and kept…read moreme waiting for 2 hours. In the meantime 2 cars got done in my original lane. Very poor service. Won't be back.

Overpriced! I had a nail in my tire. They advised me it was not repairable. They gave me a quote…read morefor 4 Michelin tires for $6001.00 which is what I had on my car. I asked for another quote for different tires. Was given a quote for Pireli for $2,800. Because it was late in the day I was unable to check other tire shops in the area. I assumed the prices would be similar. I checked the next day and the prices at 3 other tire shops in South Surrey ranged from $384-$395 per tire not $625 which I was charged. I showed the employee that I was charged an extra $900. he said I would be unable to get the tires within 24 hours. This was untrue. The other tire shops said they would have the tires the next day. Mr Lube also lost 3 of my lugnut covers and forgot to put back the center plate and I had to return to shop after driving home.

They put my radiator in incorrectly ... clamped it too close to the engine block and burnt a hole…read morein it ... I live in the states so I had it fixed there ... had the mechanic email photos and contact info ... I said I can bring the car in to show them the new radiator and receipt ... they were completely unwilling to fix their mistake ... Buyer beware !

Great service, reasonable pricing, friendly service, my trusted automotive service place.read more

I was debating about writing a review of my service last week & decided I might as well warn…read morepeople. I went to the South Surrey location with tire that had a nail in it. I had the spare tire on when I arrived. They were very efficient in patching the tire quickly & didn't charge me, but then suggested that I needed new tires & if I have winter tires I should get them on ASAP. Then when I got home & opened that back of my SUV - what should I find - my spare tire lying there! It is supposed to go underneath & I know it does require some finesse to get it back under there. I called them & they were certainly expecting my call! The ready excuse was that they had tried to do it but it wasn't working & that they had "forgotten to mention it to me"! And they call themselves "tire experts" ? They said I could bring it back tomorrow to see if they could fit me in. I'm not taking it back to them - they would probably break it, just like they broke my tire pressure sensor 6 years ago claiming that Toyota had done it in their last servicing! By the way - I checked my tire rating which was done by Toyota at the end of June & the treads measured 7/32". Totally unethical & I'm never going back!

We are VERY HAPPY with the South Surrey KALTIRE! As loyal customers, we have always been pleased…read morewith results from our many 'visits' including simple things like checking the air in our tires, or tire replacements & repairs and now new rims! The staff are friendly, customer service oriented and deliver quality work. Stephen Senger, the assistant manager is amazing! We were very impressed with our recent appointment and his commitment to ensure we found the best 'fit' for new rims on our beamer. Stephen nailed it! He worked so hard and was really invested in our happiness. Not only is Stephen super competent at his job but he truly cares! Also, a shout out to Tammy & Ryan who helped us as well. And of course all of the amazingly hardworking people in the 'back' that do the majority of the 'hands-on' work on the vehicles. We are just so impressed with this KALTIRES' location and their well oiled machine - so to speak. An AMAZING TEAM of stellar employees - it is truly our pleasure to refer people your way!

Quick, efficient oil change. Professional and knowledgeable staff. Highly recommended!read more

Today was both my first visit to you're #4 Road, Richmond BC location, and also the same day I…read moreinformed my service crew that I was now a new regular! Such informed skills by those fellows looking out for my car, seeing how good the teamwork was worth my visit in itself.. I left feeling like I had found an ally to help me with any future issues that come up. And being gifted a nice new cooler bag is just in time for the upcoming hot weather - thx Jiffy Lube 4 Road, Steveston, BC

Every one of the front end peeps I talked to were kindly, professional and very helpful…read more Honest calculation of issue and prompt repair completed as I waited. Listened to their conversations with others as i waited and everyone received first class service. Nice clean operation too. My new go to shop.

I am a 10 year customer of Ocean Park Auto, i had a sudden issue with my car, they took me in right…read moreaway, gave me a ride home, fixed my car same day, and picked me up at home and brought me back to my car, it does not get any better, thank you Ocean Park Auto, the crew is always friendly, professional, very kind and helpful, they are the best in the business, highly recommended!

What a bunch of rip off artists. Called to ask how much an oil change would be. After 10 minutes on…read morehold, told 139 + tax, but they don't have the filter in stock. After I ask, they say they can have it in noon the next day. I go there at 1:00 pm the next day, am told the wrong filter arrived, and they wouldn't be able to get the correct one until Tuesday because of long weekend. 5pm the same day get a call saying the filter came in (which means they lied to me about receiving the wrong filter). Just before they about to start, he says it's going to be $171 plus tax! That's nearly $200 for an oil change and $32 more than I was told the day before. Guy says he doesn't know who I talked to the day before and that's the price.

I mean, you pay for the speed of service. Almost 200 bucks for an oil change is kinda insane…read morethough. We drove in, we drove out in like, 10 minutes. We needed to drain the oil pan after we added a bit too much. They added an air filter which was only 20 bucks so the oil change was.. well, really effing pricy. Everything is still working though so it's an A-OK experience all around.

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

Valvoline only knows how to do one thing, and that's over-tighten whatever they get their hands on…read more Both of the differential check plugs were way too tight I broke the ratchet I was using trying to get one off. Not to mention the oil filter, I had to hammer a metal pry bar through the oil filter so I could get it off because it was so tight. If you care about your vehicle and the longevity of it I would not go here. If you are in need of an oil change and can't wait any longer they'll do but just know to might have to pay for major repairs as a result of their work.

Actually, no resolution has been made on my claim my engine was completely destroyed, because your…read moreemployee over tighten my filter and blew the gasket. You've done this several times and ruined several people's engines.

Jason was an excellent person, friendly, outgoing and super professional…read more Very appreciated the kindness and his knowledge, super quick to help and finished under 10-15 minutes. Great worker!

A few years ago, I bought a car for the first time in my life and thought I would save a few bucks…read morechanging the oil myself. How hard could it be? Turns out I had no idea what I was doing. This place was nearby so I went there and it was all done in a few minutes. From now on, I'll leave it to the experts and just stick to doing the easy stuff myself, like refilling the gas tank.

First class service. Very knowledgeable in classics. Cost estimates are not exceeded and on budget…read more Steve is easy to deal with and obviously takes pride in his work.

After retiring and relocating to the South Surrey area in 2010, I was in need of finding a good…read moremechanic to service my 2003 Nissan Altima. Trust me, the two most difficult things for a woman to replace are her hairdresser and her trusted mechanic. My son suggested Ultimate Performance and both Ron and now Steve have continued to service my car for the past 9 years. Through regular servicing, emergency repairs and some mysterious issues that have arisen over the years I can always trust that they will solve the problem and and charge me reasonable rates. Although I know the lifetime of my current vehicle will soon be coming to an end, I will continue to use ULTIMATE PERFORMANCE as my go-to mechanics. The customer service, technical knowledge and caring attitude they provide their customers is unique and missing in so many businesses these days. Highly recommend!