Technician Johnhie deserves an A+ for excellent customer service! He was professional, knowledgeable, and--most importantly--honest. He performed a diagnostic test, quickly identified the issue as the TCV, and let me know right away that it was still under warranty. He provided a printout of the results and advised me to take my car to the dealership for repair. Car trouble is such a stressful experience--it's the worst feeling when something suddenly goes wrong. But Johnnie made sure I was taken care of and gave me real peace of mind. I left and went straight to the dealership, where they ran their own diagnostics. They confirmed that the issue was exactly what Johnnie had identified! I'm so thankful I was able to handle this right away, and I truly appreciate working with honest, trustworthy people. It's great knowing I can count on Jiffy Lube in Westminster. Thank you again, Johnnie! read more

Been coming here for some time for oil changes, but decided to finally give a review after today's transmission fluid change. The new manager (Johnnie) was really helpful in explaining certain details about my car maintenance. I really appreciated the breakdown and the visual explanation of my own car's parts. read more

Wesley greeted me at the garage bay , really polite & informative. Very good employee to have at the point of contact. Mike went over all the item's i might want to address like my missing wiper blades & he set me up ! Very quick , no pressure service ! I highly recommend. read more

Jiffy Lube - The standards - Auto Repair Near Me - Westminster, California

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Great and fast service! Went to 2 Americas tire location and unfortunately they were 2 hour wait. This location got it done in 30 mins will be going to Jiffy Lube brand moving forward with their efficiency. Thank you! read more

Poor service I'm upset upon. Leaks happen after I got out. Lazy work to result for an oil change. Waste of energy no joke.

Came to this Jiffy Lube to get my annual Uber vehicle inspection and it was fast and efficient. Jorge made the process very easy and even went above and beyond and replaced a high beam and reverse light that had gone out. Fast, friendly, and most importantly efficient! If you need a quick oil change or an Uber / Lyft vehicle inspection, this is the place to get it! Shout out to Jorge for making it a great experience! Cheers! read more

Worst experience I've ever had. Workers and manager had very poor attitudes, and little to no effort shown to provide good service. I would much rather spend my money somewhere else that won't cause me more grief than my initial problem! read more

horrible service, went in for an oil change and my car wouldn't start! unauthorized people took my starter off of my car, had to leave my car over night. No paper work was provided. 0/10 Johnny is a horrible manager and was trying to put the blame on me when he was obviously trying to scam me. "Good thing it happened here" when there were no prior problem. the district manager freddy was just as unhelpful as Johnny, left me with no car or means of transportation and my car is still messed up ... do not recommend save yourself the money and headache, go to people who won't mess with your car and tell you it's not their problem. read more

Every time I come here I am told they are closing when their hours show they should be open for another two hours. I come for an oil change that shouldn't take long and having to wait 45 min to get told it would be another 45 read more

I was told that they don't accept coupons, when I went for an oil change, and I contacted a customer service rep who basically said sorry, try again next time. Also, good luck getting what's advertised with a Signature service - cursory checks, no vacuuming, window cleaning, etc. Afterwards, there was oil on my driveway. Update: Customer service responded after multiple emails, and I was told that I would get a refund for the overcharge if I met the manager at a specific date/time. Of course, the manager conveniently wasn't there, and the backup person said that he couldn't resolve the issue. I highly recommend not using this business. read more

Outrageously expensive! They take advantage of the elderly. $1300 for 2 quarts of oil 4 spark plugs and coolant flushing?! Plus labor. How? read more

The team was so nice and accommodating! I got a basic oil change but they talked me through some other potential issues. Great experience!

Been coming to this location for about three years for basic oil change and minor services. I don't drive that much so my car doesn't need a lot. Six months or so ago when I was there, they told me I was going to need shocks in the near future. I took it under advisement, but did not have them replaced right then. Three weeks ago, I went in for an oil change, fully expecting to need shocks. I asked them specifically to check my tires' wear and tear. Only if they tell me, my tires were fine and in good condition, there was zero mention about shocks. I found that odd about the shocks. Happy about the tires. Fast forward to this morning, and I am a block or so away from my house when my tire literally suddenly flattens like a pancake. I get out and look and it looks like it exploded from the inside out. I consider taking it to Jiffy Lube because that's where my car has been serviced now but instead I decided to go to someplace closer to home because it's been raining all day. They put my car up on the racks call me out and show me that every single one of my tires looks like it's about to do exactly what the first one did. There are worn out tears in the walls of my tires. Not vandalism - wear and tear. My tires are original on my 2015 car I have 58,000 miles. I have no idea when tires were out that's why you take it somewhere that you think you can trust. Jiffy Lube could've easily caused me to be in an awful accident by telling me that those tires were fine when they are clearly worn out. They LITERALLY rotated those tires and told me they were FINE! This is a cautionary tale, especially to single women who don't have a man in their life that they can ask. I know that sounds sexist, but in my case there's nobody I could ask man or woman. I trusted the people at Jiffy Lube and they seriously let me down. I will never darken the door of that Jiffy Lube on Westminster Avenue again. I would encourage everyone to think twice before going there. PS- owner reached out to tell me my tires were in great shape just three weeks before this happened (when I darkened their doors for the last time). He blamed four tires awful shape- to the point you could stuck a finger in the wall of every tire in multiple places- on the freeway & the way I drive. For reference, I drive a little putt-putt of a car about 5 miles a day M-F to take a friend for cancer treatment. Not the freeway. Not my driving. Wear and tear that his "experts" overlooked. read more

Jiffy Lube - Tire damage 3 weeks after Jiffy Lube told me all 4 were in good condition. - Auto Repair Near Me - Westminster, California

They could improve not ripping people off. Came in for an oil change and 300+ dollars later realized I became one of those dumb girls that got swindled into thinking I needed a whole bunch of other stuff done to my car when another mechanic had checked and said everything else but the oil change was unnecessarydefinitely lesson learned. It sucks when you can't trust "professionals" to have your best interest especially when you're a young girl. They disguise it as "recommended" but they shouldn't be recommending nothing no more making it sound completely dangerous to a girl that barely knew a thing until she was taught by someone trustworthy they know damn well is completely unnecessary. read more

This is definitely the best place to get your car serviced in town! Quick and honest service.

Excellent quality and value for the price. Eric, Evan, and crew are all awesome. I came in for a brake fluid flush and oil change, which they got done within 15-20 minutes of my arrival, which I thought was amazing considering there were other cars being worked on at the same time. They match or beat other prices, so you're always getting a better deal. Always a positive crew, respectful and professional with their services. Can't beat it! :) Highly recommended- you won't be disappointed here. read more

Very long wait times, they do more then oil changes, so if someone wants extensive work in front of you, you wait for them to replace spark plugs when you only want an oil change. . Upselling is pretty aggressive. If you just want an oil change and time is an issue, may not be the best choice. read more

If I could rate this business with negative stars, I would. the mechanics here are not trustworthy. They are not efficient and they kept my car for nearly 2 hours, trying to force me into paying more for problems they were making up. Coincidentally, there were two other older women who came in together just after me, and ironically enough seemed to have had the very same problem as I did! To figure... None of us believe that that was actually possible. I have a very reliable mechanic who just happened to be closed today, so I stopped in for a quick oil change at Jiffy Lube down the street, and I regret it more than I can communicate. The only positive about this experience was meeting these two women, and being able to advocate for them and against the malpractice going on at this location. The workers were incredibly, rude, dismissive untrustworthy the upsell that they insisted I suddenly were not required when I pushed back and told them to return my car to me in the state that I had brought it so that I could have everything checked by my mechanic, it was not until I threatened to call the cops. There was any sense of compliance in returning my car to me. Do not stop here by any means, and as for the third car of women who pulled in right after hearing the conversation I had with the only person who had authority to ring up the charges. I am so glad that you left before being bamboozled as well, what a gross abuse of customers. Absolutely appalling. Every last person on that shift should be fired. There were five people standing around twiddling their thumbs, laughing making jokes who could not have been older than 20 years old, and after doing nothing for over an hour and a half two of them clocked out of their shift and left. They were useless anyway. I do not, trust that my car was left in a condition that is safe and I will be taking it to my mechanic to check for any tampering. All I can say is BEWARE. I will never stop at a Jiffy Lube again. read more

These guys did a great job. They were very friendly and very thorough. They even cleaned my windows. No high pressure sale like the people at Valvoline. They were willing to give me a discount for doing multiple services. (again, not like the people at Valvoline) read more

Yesterday I had my oil changed and transmission serviced. My last service was done at this Jiffy Lube loacation in Westminster but since I've moved to Whittier, I took my truck to a different company for my service close to my house. When they evacuated the old oil from my truck they found nearly 11 quarts of oil. This means when I took my truck to Jiffy Lube last time they never changed my oil and just added new oil on top of the old oil way over filling and could have caused significant damage to me engine. I called 12 times yesterday and no one answered so I guess I'll just file a complaint with the Bureau of Auto Repair. Jiffy Lune has been in trouble for this once before read more

Nothing Jiffy about it! 82 minutes to do an oil change? One car halfway completed ahead of me. Is it just a bad arrival time on my part? I parked at 0945 and turned over my 2011 VW Golf TDI keys. 15 minutes later it is driven in. 10 minutes after that it is driven in a bit further. At 1045 I asked about the estimated completion time and I was told 15 minutes. That actually seemed to be when they really started working on my car. 22 minutes later...done. I paid my invoice while the technician was still working on the oil filter. Painful. read more

Convenience, that's the best thing about this place. The service was really good on my visit recently, and the team was very friendly, professional, and quick! read more

Went here for a simple Uber inspection everything was going great but while driving back home I notice my brakes wasn't working properly. Suddenly my brakes light, check engine, and power steering lights came on at this point I was scared but close to home. Once I got home I notice brake fluid leaking from my rear right tires and called jiffy lube, they told me it's because my shoe brakes were worn out and that they would need to check the car to see the problem. After arguing with them back and forth about the incident they decided to send over a tow truck but you can tell they weren't happy to send it over. They repeatedly kept asking me if I have AAA. They give me a quote of 200-400 dollars to fix the problem. The next day I had a gut feeling that something is not right so I waited for the auto shop that does oil/brake service next to my house, just to have a second opinion. The mechanic there told me that I was driving without a drum that's why my car was leaking brake fluid. That's it's dangerous to drive like this. I called back jiffy lube shown them the pics. First thing they told me was for me to drive back and they would take a look at it. I told I'm not driving back an hour without my drum and it's not safe to drive without it. Again they ask me about my AAA. At this point I'm really piss and told them straight out that I don't trust them working on my car because they are negligence to my safety and my car. I'm not paying for any damaging done to the brakes or for any tow truck. After waiting for them to check their camera and such they finally decided to reimburse me for the damage of $276 the cost to replace my drum. I was lucky enough to get a reimbursement by trusting my gut instance because if I were to tow my car back there do you think they would tell me that I was driving without drum....maybe or maybe not. One star because they did reimburse me for the cost of replacing my drum. If I could rate it without no star would I....maybe or maybe not Would I go back here heck no, would I recommend this place heck nooooo!!!!!!!!! Beware you are warn !!!!!! read more

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Just came in today to get my oil changed and they topped all my fluids off. The service was done relatively quickly, and the service tech ended up talking to me and letting me know a little bit more about my vehicle. That way I have a better understanding and recommended a few items for me, which left me extremely happy .Thank you guys for the hard work and the service will definitely be coming back in the future!! read more

Today was my second time coming to this location and every time I come all of the staff is always so nice, respectful and very helpful. I came to get my oil changed and they were very helpful, topped off my coolant which I had been needing to do, fixed my tire pressure and all for a good price. My car legit hasn't felt this good driving in months. I'll be coming back next time because I'm confident the staff is nice and they focus on helping with what you need, not trying to upsell you on stuff you don't. read more

Where do I even start these guys really know what they are doing! Super fast, efficient and professional. I brought my lowered honda civic for some brakes and left happy as can be. If you have any issues with your car bring it in and they'll take care of you. Shout out Boj, Adam, and Miguel these guys are nothing less than experts! read more

Jiffy Lube - Civic brakes - Auto Repair Near Me - Westminster, California

I just had new tires put on at the location. The service was excellent. I was greeted immediately upon my arrival, and provided with several tire options. The service was explained clearly and was completed promptly. I was in and out in less than 90 minutes. I will definitely be back for my future tire needs! read more

Went here because Groupon had a deal for this location, I normally do valvoline but you can only purchase a Groupon for them twice a year so I gave Jiffy Lube a shot. I will never go to a jiffy lube again after going to this one. My oil change light continues to come on every time I start my car, I went to put on my windshield wipers and there was absolutely no fluid it was bone dry. Valvoline always fills that up for me and makes sure the oil service light is no longer on before I leave. I also got a tire rotation and I feel like since you're not actually in the car like how you are at valvoline, jiffy lube claims to do services but doesn't. That's how I honestly felt. There's a window where you can watch but should I really have to do that? I had such a bad experience here and regretted trying them out. read more

I would give zero stars if possible. Left without oil change because the employees are rude and talk to you like you're dumb. Will never return. Go somewhere else if you want good service. read more

I went to Jiffy Lube on Springdale and Westminster to get an oil change. By the time I was done, I had been told that I needed front tires, rear brakes, a new battery and a transmission fluid change. Unfortunately I allowed them to put in a new battery so my bill was over $400. When I returned home, my son and my husband checked my tires and said I have a lot more wear on them. Then they looked at my brakes and said they were fine. I looked on-line and found out that unless you tow something or go off roading, Toyota doesn't recommend changing the transmission fluid. I plan on checking with my mechanic about that. All in all, the customer service was very poor beginning with the first person who greeted me and wrote down my mileage all the way to checking out. I will not be returning to this location. To say the least, it felt like they were putting a lot of pressure on me to spend quite a bit of money that wasn't necessary. When they told me I needed rear brakes, I was told that they would be replacing the rotors as that is their standard practice. If you know anything about cars, you know that it is not at all standard practice to replace the rotors every single time you replace the brake pads. I guess all I have to say is, "Buyer, beware!" read more

So still waiting for the owner to contact us it's been over a month we have a written statement that you guys messed up on my oil change and my engine need to be replace. Over waiting. Ready to go to corporate. It's been a month. read more

Waited over an hour and a half for just my oil change. I'm not sure about the quality I am still inside the office waiting for my car. I don't understand why it's taking so long. read more

Filed a formal complaint to corporate for damages to my car. This franchise accepted fault and said they'll send me a check. Never received the check. Still waiting. Seems like I'll have to take it to court to get my check. Zero stars if u could. read more

I've been coming to this particular location for quite some time now and I just have to give a shout out to the team that's here for all of their hard work. What brings me back to this location is the teams attitude, everyone is always friendly, with a smile on their face and they do their best to get you in and out as soon as they can. Naturally service isn't always going to be fast because there are customers that might get a full service done and if you're the person behind that vehicle well you'll have to wait, it is what it is. I stopped by today with my mom to get an oil change done for her van and we were in and out in about half an hr or so. A huge shout out to David for helping us out, you're awesome! read more

I came to get air in my tires here because I was having some issues with the air machine at a gas station. Turned out that I had a nail in one of my tires on my rental. I had opted to get a new tire because they claimed the tire was too damaged to be patched. After speaking with the rental car rep they said it had to be the same exact make and model tire. I told the guys I'm sorry, but I can't get the tire and if they could help me put on the spare tire to get me back to LA. They charged me for a rotation for their troubles which I didn't mind at all. I was so thankful and felt so bad for the guys until I went to pep boys where the rental company had an account with and they ended up checking my tire and said it was absolutely patchable and that they lied to me at jiffy lube. God really works in mysterious ways because I felt so bad and was so grateful for the guys and turns out they were just trying to sell me a new tire I didn't need. Watch yourselves when you come to this location and ladies if you don't know about cars like me, definitely don't come here because these guys may seem honest, but they are far from it! I originally grabbed these guys' names to write a great review for your help, but now it's for being a bad people. All of the guys helped me at this location but these are the two names I wrote down ...Eric B and Eric F. read more

Closed at 6 pm. Turned me away at 5:50 pm. It's Wednesday. I guess they cater to the unemployed.

I had to pull off the freeway because I could hear somethimg under my car scarping. I pulled in and Johnnie greeted me, he helped me by replacing some missing screws to the cover under my car that could have fallen off while driving. Glad he was able to be of service. He was very friendly and helpful. Something you don't come by too often these days. Great customer service! Thank You! read more

If you enjoy prison yard oil changes, this is the place for you. It's been a year and a half since the manager tried to physically intimidate me into backing down after they broke a sensor in my engine during routine maintenance. I was calm, cool and collected during the entire interaction, just explained to him the car was new and that it wasn't broken when I came in. After the manager got in my face and raised his voice, borderline ready to throw a punch, I repeatedly asked for my keys so I could leave, all in my standard speaking voice. Finally, after five minutes of this, he sent someone to get my keys so I could leave. I contacted corporate about this and they deferred to the owner. After several times of me contacting Jiffy Lube I realized that this is how they want to run their business. read more

Tell you what this place takes great care of the customers. Robert is the man, he ordered oil filters just for my F350 and the Manager ( he has long hair with a pony tail ) he's super cool too. I've witnessed the manager giving his team great support and direction. I always leave here confident that my truck has been well taken care and for a great value. Thanks Jiffy lube! read more

Jiffy Lube - Auto Repair Near Me - Westminster, California

Solid experience here. Definitely less stressful with not having to worry about upselling here at all. Just getting the work done, tell you the price, and be finished in proper order. Compared to the Santa Barbara one that I used to go to, they did the task right (My car's still working so yay) and quickly. They were kind enough to let me know I was missing a bolt and helped me get the replacement quickly. Service for the oil change and filter was 20 minutes. Couldn't be more impressed. Would be glad to do business again. read more