Found Towne Motor Car through a Yelp search and a great review my an acquaintance…read more I don't have a regular garage, and have only visited a few repair shops over the years with different cars Ive had. Most recently after parking my key fob became stuck and the starter didn't engage. After trying AAA for a jump (and sold a new battery) I found myself in need of repair when the new battery didn't start the car. Using AAA to tow it over. Ive never been here and honestly have barely noticed it on Edward St when Ive driven by. Set back from the road a bit with their parking lot in front, upon walking in you realize how deep the building is and how much fits in it. (Neat) Well they gladly accepted my car, I had it towed after calling and discussing what I knew with Chris over the phone and make sure they had availability. The reason that I came here for wasnt as serious as I feared. Upon coming back those fears were met by what it cost to pass the NYS inspection. Obviously no fault of their own, I have a 2013 Chevy that is a hand me down from my parents and had already expected one issue that would probably needed to be addressed. (The Tires) Overall Im really impressed with Towne Motor Car, they were genuinely nice with every interaction and gave me the information that I needed to make a decision or had the conversation with me when what I thought was an issue wasnt. What really impressed me was when I had my car in for the starter issue they fixed the key issue (separate issue in my mind) and they even put my slightly fallen bumper back in place. Going above and beyond for a customer, very strange nowadays. But greatly appreciated! Bringing back in for the inspection they were easy to coordinate the drop off (key in the box, but they were open before 8 to hand it off). I received a call mid-morning to go over the issues needed to be addressed and got a timely call and text near the end of the day to pick it up. Plus they have a website where you can review your past service history, and make appointments. They even use your preferred communication method to reply back (call or text). Although I hope I dont need it soon, I think I found a garage to stick with.

Chris and the gang at Towne Motor Car are fantastic. They are transparent about costs, do excellent…read morework, and most of all for this single woman without any men around, I trust them. They are unfailingly courteous and friendly. Indeed, their standards in that area are superior to any other mechanic I've been to in WNY, and in a world full of bullies I greatly appreciate it.

Not only do they do a great job with prompt service, they are unfailingly nice and accommodating…read more Tucker is fantastic. I hate cars, they make me nervous, but Cleve Hill really takes the edge off! I feel a lot better when I drive away.

Scam artists. Quoted me $6000 for repairs, brought it to my regular mechanic and was quoted $2500…read moreto fix all the same issues. Also, got tires replaced by them and one of tires was losing air down to 24 PSI within the same week of getting them done. Never getting my money again I can guarantee that. They also put in the wrong type of battery for my car and it was dead within 6 months.

Fast service and reasonable prices. Brakes and rotors and…read moresynthetic oil change. Friendly also.

Got new brake pads and rotors. Gave me the best price. So far working perfectly. Thank you so muchread more

I've now sent 3 people here. All for minor things, oil change, new wipers, inspection. All three…read moremade a point of thanking me. Like me, they think this is a great addition to the neighborhood. I stopped here because I wanted to make sure the tires were correctly inflated. I'd done it myself but the little light wouldn't go off. So I went to two other air machines and they also said it was fine. Out of an abundance of caution I asked if he would check. He did, with a smile. Now I'll call the dealer and have them fix it. But I'll drive without worry until then. Great add to the area. 30/U

Best mechanic I have ever been to! I had an older car and they only did what was needed so that I…read morecould stay within my budget. Eric always describes the whole situation and gives me options so that I feel like I am part of the decision, unlike mechanics that try to make you feel dumb. I have a new car now but still take it there for inspections and oil changes because I trust them and believe in giving quality companies my business. I have recommended them to 3 family members and all of my friends in the area and will continue to do so.

I can't thank the staff at this location enough! Great experience... long story!…read moreWent in for an oil change on a Friday afternoon and drove home and then didn't go out again with the car until Sunday morning for groceries. When I started the car I noticed the check engine light was on. I called the shop first thing when they opened on the Monday and explained what happened and asked if it was ok to come in and have them take a quick look to make sure nothing was loose or out of place possibly or something else? I was told to come down it was no problem at all! All the work under the hood was checked and all was well and the car was then hooked up to the diagnostic machine and it was an error P2401(gas cap!!!!!) No charge to hook up and diagnose It either!! This was so nice and showed great customer care and I really appreciated it!!!!

When I'm in the area I usually dropped in here to do my oil change. Yes its a bit more in cost than…read moresay Walmart, but at least service is fairly quick. I had an incident recently where a crack developed in my windshield within an hour of leaving after my service completion. It started at the bottom in the same area they were accessing the cabin filter where the cover tabs need to be pried off. Of course the worker was having trouble enough for the manager to go over to help and put in a new peg that was damaged. Thought nothing of it. So after getting to the car wash noticed a crack starting so I go back and it gets longer and eventually stops. Talked to manager, he said its not possible that it was from their work that a stone hit it. This was not possible because the crack started underneath the cover they needed to take off. Needless to say, I'll be driving with a cracked windshield until I can afford the $500 to replace it. Needless to say, I'm never going back and neither my circle of friends.

Friendly and professional…read more I'm 77 years old and so have been at a LOT of vehicle repair centers over the years, therefore I'm speaking from experience. They have something that is missing from a lot of places: Honesty and reasonableness. Mike, the owner went above and beyond on my second visit to Auto Works by bringing my car back to me at Home Depot where I work. It's only about 2 blocks away but it was a cold and windy winter night so I really appreciated this extra touch. On my first visit, I found that the problem that needed to be repaired was clearly explained and it was repaired the same day. Thanks very much Mike and Team!

Stopped in and asked them to check my oil and tires. They added 1.5L oil and put air in my tires…read moreand added a bit of coolant to top up my coolant. Service was good, however they charged me $50 which I felt was rather expensive for a litre and a half of oil and a bit of coolant (air in the tires was free). Not sure I would come back here again as I felt a bit ripped off.​​​​

I had issues with my tires leaking and came here! Issues resolved. Excellent service! I highly…read morerecommend them!

I bought a used vehicle and about a month after I got it, the check engine light came on. I took it…read moreback to the dealer, as it was under warranty and was told to go to Lasher. I had always heard good things, so I decided to give it a try. He had my car 3 separate times, once for 10 days, once for 5 and once for 5 more days. In all of this time he managed to do exactly NOTHING to my car. He never even looked at it! When I called to complain for the third time, he turned off my light, but repaired nothing. When I went to pick up my car and take it to a GOOD, REPUTABLE shop, it was covered in insects- INSIDE AND OUT, and they had smoked it it- as evidenced by the lighter left in the passenger seat. The car was filthy and had nothing done. DO NOT go here.

Quality work The mechanics are excellent especially with my…read moreVolkswagen Jetta. Rosa the owner is transparent with cost/ pricing upfront. I recommend them.

Still open after all these years plus the pandemic closure. Our favorite mechanic departed the…read morepremises, replaced by a wise-ass dumb-joking replacement, plus the young-mechanics were sloppy in their work and had to return several times to correct things they didn't check to ensure all went well. We haven't been back since. It was good while it lasted, then the goodness ran out.