I live in Indiana and was purchasing a conversion van from a Connecticut source. Dave worked with…read moreme on short notice to bring the vehicle in for a pre-sale inspection. He put the van up on the lift and showed me the items he looked at item by item. Since the van was in pristine condition they didn't even charge me. Great people at Model Garage!

Professional, honest, accommodating... that's all you can hope for when you need repair services.read more

We had a very good vehicle service experience at Take 5 Stratford. We had two vehicles serviced -…read moreone GM full size van, and a Honda sedan - and we were very pleased and impressed with the experience. They are a LOT more reasonable price-wise on oil changes and the associated service items, as compared to car dealerships, by around a factor of 3x, which is remarkable. I'd say they are pretty comparable price-wise to the other places that specialize in basic service items such as oil changes, but they come in at around 1/3 the price of dealerships - which is unbelievable but true. It's a very clean and pleasant facility. They give you several choices of the grade of oil you want to buy, and explain them clearly - although the price signage could be a little more clear. The staff is knowledgeable, very professional, and friendly. Overall, excellent.

Update: After about a month of multiple back-and-forth conversations, the company ultimately…read moreprovided me with a refund and contributed funds toward cleaning up my driveway. I appreciate that they worked to resolve the issue, even though it took longer than I had hoped. After my daughter's oil change, her car started leaking oil. We brought it back and within five minutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

Got an oil change from these guys not that long ago. They picked my car up and had it back to me…read morewithin a few hours! You're telling me there's no need for me to wait there? Count me in

From the owner: We offer pick up and drop off services for your vehicle!!…read more Our resident detailers have worked at big name car companies None of the big auto shop hidden “fees”

Don't go there, they have inexperienced mechanics. If I could give zero stars I would. We took our…read morecar there to get an oil change and the filter wasn't put on correctly, so the engine froze same day after driving 5 miles on the highway. I had the car towed back to the shop, the manager told me someone stole to filter. I called corporate and was compensated but not enough, it took months to save for another car.

Great place in the event of an emergency. Pleasant and…read moreaccommodating staff..... Had a tire emergency on a cold wet rainy day and they took care of me right away. Thank you !!!!!

Platinum is my go-to for oil changes. The prices are not cheapest around. They do occasionally run…read morespecials but I never seem to need an oil change when they happen. Regardless I will rarely go anywhere else. Any option in Waterbury that is cheaper (Walmart, Monroe, Meineke) usually requires an appt or has a 2-3 hr wait especially when these places run THEIR specials (I know from many bad experiences). No thank you. I'm done with that. Platinum Car Wash does a solid job. They don't sell me on an air filter or wipers and I'm usually in/out within 20 minutes or less. Plus they will give me a free car wash which makes up for some of the price difference anyways. Highly recommend Platinum Car Wash for your next oil change.

I usually leave reviews for restaurants on Yelp but today I wanted to share my experience with Eric…read more, he's truly a gem , a hardworking humble and kind soul . He makes going to the car wash a pleasure , easy drive through and always has towels , sprays and even tire shine as well as good running vacuums ( all this offered even to non members ) Now that's so considerate because most places don't do that He also runs specials and allows you to join and never limits you like some places to only "new customers" Today I had to ask him to refund a car wash because I bought a membership a day or two after and with out hesitation he helped and told me no problem. To me that's the place you want to go for all your car needs , you are treated like a Vip and next door there's a oil change and a nice lounge area with coffee while you wait , can't beat that !! Thanks Eric if you see this and thanks so much to all the guys there they are so helpful as well ...Seriously the Best no doubt

I'm not an easy customer to deal with. I'll admit that. And so I can imagine that staff would find…read moreit hard to deal with me. However, Meineke dealt with me just fine. They were very understanding and didn't take my own edge approach personally. Not only did they help me out with my oil change, but my tires were also filled, one of them was on lower pressure when I arrived. I waited for my car, and I got there around 8:10 and my oil change was done within 30 minutes. Though pricey, and though I used a Groupon, it was a valuable service. You can't buy back time. Thanks.

Came for issues that were caused by Firestone on my car explained to Them everything, they were so…read moreawesome and willing to work with price they didn't try to push things on to me which is great cause as a female most times mechanics try to sucker us ; the women Natalie she's awesome and even made sure issues at hand were valid before charging me for anything! There customer service is on point I will make this my permanent location. And holy crap the area manager I believe DERRICK he is absolutely amazing and such a breath of fresh air cause he didn't make me feel Stupid for asking questions about my car! he made me feel So comfortable and kept checking car overall best experience I've had in a car shop ever !! Thank you guys so much

Thank you Miguel and Kareem they took care of my leaking tire which all my tires are done here and…read morewill always be done here!

I had two brand-new rear tires installed on my Hyundai Elantra at VIP Tires in Waterbury, CT, on…read moreSunday. By Tuesday, both tires were completely flat, and Valvoline's equipment couldn't even register the PSI. I had unknowingly driven the car for two days, including to work, putting myself at unnecessary risk of a tire-related accident. I brought my car to VIP in Londonderry, NH, where Allison and the installer were extremely thorough and professional. They explained that the valves should have been inspected and tested as part of the installation and quality-control process and quickly corrected the problem. I appreciate that Joe at the Waterbury location apologized when I called, but I feel this situation should have been taken much more seriously. Driving two days and then potentially 2 1/2 hours home with improperly installed new tires could have resulted in a serious accident. I hope VIP Waterbury reviews its installation and quality-control procedures to make sure this doesn't happen to another customer.

I had called about my 2011 Porsche radio that wasn't coded to my vin number, and therefore the…read morephone, maps, and nav didn't work. Jerry said to bring it in and he'll see what he could do with it even though that wasn't his business. After two hours of trying everything it was apparent that only a Porsche dealer could "code" the radio. Jerry is an amazing man who loves a challenge, and hated conceding. Even though he spent all that time he didn't ask for any compensation whatsoever. I told him that even though I live in Southbury, I'll be bringing my cars to him from now on. I would rate him 6 stars if I could.

LOL !! Straight to the point !! U didn't bring eggs to the…read morediner we ask for thats same courtesy ! I came to fox my AC that gave out on me in the middle of a heat wave !! The nerve !! after finding a Groupon coupon ! I called & they told me come on down to the price oh wait NM that's a game show!! Jk They hooked my car to a machine, & Jerry explained to me it was testing for leaks, pressure , & im sure a few other things ! It took maybe 25 minutes, they have great AC & TV for those that don't work from their phone or brought in a book to past the time !! After a tweak or 2 to my car I was soon on my way to feeling that Artic cold air as I ride through the end of summer !! Let me add the Groupon coupon Savings was for a different service Jerry's Auto offers & not what I came in for!! I didn't really read the fine print !! But he was awesome & let me use my Groupon but pay the difference of like a few more magic beans !!! It's hard finding a good mechanic / shop !! But they exist few & far !!

Great place for car repair. I hsve been bringing mr cars here for several years. Always fair.read more

Honest, fair, reasonable. As a mechanic , if I cant figure it out. Bill and his team will.read more