My vehicle was brought into the facility within 5 minutes of my arrival, the oil change then took 1-1/2 hours. When I returned home I checked the oil and found that it barely touched the end of the dipstick. Upon checking the receipt I found that they put in 5 quarts of oil, the Jeep Wrangler V6 requires 6 quarts. It is obvious that they never checked the engine oil level after running the engine! Don't use this slipshod operation! read more

Stopped by to have an oil change could see five employees working. They had one car in each of their three bases and I was told it would take an hour and a half to two hours before they could change my oil. Not sure why only one person changes oil, needless to say I went elsewhere read more

They need to take the "jiffy" out of their name. 90 minutes and I'm still waiting. This is absurd. read more

Horrible experience at this Jiffy Lube when I went to get my oil changed in May 2024. First of all the customer service was really lacking. The employees who helped me were not friendly and had the vibe that my business was an inconvenience to them. They clearly weren't glad to be at work that day. Shortly after I had my oil changed there, my car started leaking oil. We took it to a mechanic who informed us the oil filter was extremely loose and oil had been spilling out all over the bottom of my car. I never had this problem before going to Jiffy Lube. Not only is this an inconvenience what Jiffy Lube did to my car, this is straight up dangerous as this leak can cause serious damage to the engine! It is completely unacceptable. Their ONE job is to do oil changes, and they couldn't get that right. I deserve my money back. read more

Anthony did an awesome job helping me with my service. They are extremely detailed honor coupons and we're very fast.

To start off, they were busy which I expected due to location and that's fine...except that a lot of the time they took with my car was mismanaged. I was there for a standard oil change. Pretty straight forward thing. I waited for over an hour before my vehicle was even brought into the bay. Then with only 3 people working the bay and 2 of the 3 had no clue what they were doing, it took even longer. Issue 1. Diversity hire #1 spent 10 minutes just straightening the coiled air-hose to fill my tires which DID NOT get done. She over-inflated the one that had air, and did not put air in any of the other tires that were low! I checked them before leaving the house and after I got home. Issue #2. Diversity hire #2 came to collect me from the waiting area after 1 hour and 25 minutes of waiting. I handed him my coupon for $50 off a signature oil change. He stated I couldn't use it because it was based on 5 quarts of oil, and they had added 6.5 quarts to my car. He then said due to the coupon being not useable this time around, he would knock $35 off my oil change for my inconvenience, and I agreed (because what choice did I have.) He then stated I could hold on to the coupon and next time I needed an oil change, I could purchase 5 quarts of oil from any auto supply store and bring it with me into any Jiffy Lube on the planet and then I could use my coupon, expired or not, and save some money. Ok...seems a deal I could live with. He sent me back to my chair to wait another 30 minutes while they finished up on my car. Issue #3. I was called to come pay my bill by a new gentleman whom we'll just call DUDE. I had never seen him before. DUDE stated the full amount to pay for the oil change which I thought was overly high, and I asked if that was with the $35 discount that the other man had promised me 30 minutes earlier. DUDE stated, "That is ridiculous...we never give a $35 discount on oil changes. I don't know who told you that." So I handed him the coupon and explained what Diversity hire #2 had said about buying oil from elsewhere else, use my coupon next time any location, blah blah, etc. DUDE shook his head and said all of that was nonsense. He took my coupon, looked it over for a minute, glanced at me, frowned and exclaimed, "And I don't know who told you that this is legit, but this isn't even our coupon...what did you do, make this up on your computer?" Annoyed and now insulted, I responded, "No, my husband got it in the mail and gave it to me to use today." He scanned the bar code on the coupon which prompted an error on his computer screen. "There, you see? It's not real...and all I can give you is $25 off your oil change. Take it or leave it." Angry now, I explained I at least wanted the $35 off I was promised by Diversity hire #2. I asked, "Where is the African American man who promised me that?" He responded, "He's left to go to lunch a few minutes ago. You're welcome to wait another 30 minutes but I am the manager here and I supersede anything he promised you, true or not." "Ok, I'm not waiting. Give me the $25 off...and I am not coming back to this Jiffy Lube." "Fine..." DUDE grumbled. "But we're all independently owned. Perhaps you'll be happier somewhere else..." (and mumbled under his breath as he turned towards his computer screen) "but probably not, Karen." I really don't think I was being unreasonable. Regardless, I'm done with Jiffy Lube permanently! read more

Great service and very friendly and accommodating staff. My family and I highly recommend Jiffy Lube.

Don't get me wrong, they got the job done. Just at what cost? I was waiting for a half an hour to even get my car in for a quick little oil change. There was only one other car there and they had an open slot, were they just short staffed, or were they just not wanting to work that day and realized that they get paid by the hour so they're going to take their time. I'm not one to complain but man, they were walking like snails back and forth between getting the stuff they needed and going back to the car. The price is also a lot higher than anywhere else. Even with a discount they had going at the time. Long story short, find somewhere else, this place is not worth your time or money. read more

Not a jiffy. Honestly longest I have ever seen a oil change in my life. No one seems in a hurry except the customers. Bad experience today hit who knows maybe they are better other days. I won't ebee find out. Should have looked at other reviews 5 to 6 people walking around and my car is done but they need 5 more minutes. Well it's been 15 and I am late Never again read more

I can't believe this place gets two stars. The absolute worst customer service I've ever experienced. After setting in the filthy waiting area for 30 minutes they moved my car over a lane and moved another car into the lube pit I was waiting on. When I asked for my keys I got an attitude from the service person I asked. One of the folks in the waiting area mentioned they'd been there over an hour. Have always used Jiffy Lubes, but never again. Went down the street to Shell Lube and was in and out in 19 minutes. Don't waste your time!!! read more

Waited 30 minutes to check in no one helped me. Poor customer service. Staff was confused on who car was who's. Disappointing.

I should of checked the reviews on this place before going. What a nightmare! Not too many people in line and now I know why. Told me to park and wait in waiting room, which I did. A little while later they had my hood popped and began working on my car before even speaking with me. I got up and proceeded out of the waiting room to let them know what type of oil I needed and that there was two separate oil plugs on my car. Some black guy started yelling at me and told me to get back into the waiting room I just said I needed to let you know details on my car. He said he didn't care. I said I don't need this S... and just want my car back. He approached me face to face and said what did you say. I said I don't need this S....! He then stated he was going to beat my a...! I was just in complete shock. I can't believe this location is still open. read more

Dwayne has amazing services really all the guys there do. I was well greeted. They get cars in n out faster than in n out. overall my experience here was the best I've had for an oil change. Thank you Jiffy Lube read more

$62 for a four quart oil change? No way is that a good value. There must be other options nearby.

Hello, my name is Rhonda. I would like to start off by saying that I went to jiffy lube a couple of hours ago for an oil change. I can't remember the manager on duty's name, however I would like to say that his customer service is top tier! I was previous a secret shoppers and I am very keen on customer service. I was observant how he handled other customers with patience, product knowledge and curtesy. He interacted with my small children as well as being tentative to his staff and other customers. If anyone is looking for excellent service and reasonable prices this is the place to go. I hope that his district manager sees this review because he deserves a raise or some type of recognition. Keep up the great work! read more

i never leave reviews but i was shocked by how poor the customer service was. carlos seemed annoyed that i even came, as they had no guests when i arrived. he didn't greet me, asked me if i needed and oil change and told me to get out of the car. an elderly woman came in after me with a walker. she was unable to open the door. carlos saw and did not help her. i got up and opened the door for her. when he called her to go in the back, no accommodations were made. when she came back, again she struggled to open the door alone. honestly disgusting and i will never come back to this location. read more

Arrived at 408. Only one car in each bay. Two employees said that each car would take 20 minutes (3bays). I asked it they only had one team working and was told yes when I saw 3 staff members walking around doing nothing. I was told to go to Valvolene so I will go. I have been coming here for years. read more

All the guys here are super knowledgeable and know how to take care of the customer first before all else. The manager Kevin and his guys got me in and out for an oil change and other miscellaneous touch ups within an hour and were friendly and professional the entire way. Ill be sure to bring my vehicle back here for anything I can get done here. If you're not bringing your vehicle here, you're doing things wrong. read more

Jiffy Lube - oil change area - Oil Change Stations Near Me - Surprise, Arizona

Had an oil change done at jeffy lube , over tighten the drain plug .. engine lock up . Call them back and told they can't do anything about that is BS .. give it negative five star read more

Took vehicle for an oil change late 3/23. Next day took back to Jiffy Lube because it was dripping oil. Said oil was on the frame. Still dropping oil and they stated they had trouble with their oil filters. Took vehicle back again still dripping. Replaced filter from parts store. Left a month on vacation. Check floor still dripping. Took it to my Honda dealer to check it out. They would not try to fix another shops work, so I needed a Honda oil change, which I understand. Went to Jiffy Lube for refund of $59.95 which Honda charged me. Would not refund because on Honda invoice it stated I requested the oil change. Of course I did in order to get the oil leak fixed. This Jiffy Lube should not be used, their staff appears very unqualified. I learned my lesson. read more

The employees were nice here, but I will never pay $100+ for a full synthetic oil change. The dealer charges less around $80-$90, this place is a no go for price alone! Please get your pricing together. Go to Midas, there full synthetic is $59.99 as of right nows offers. read more

My daughter brought in her car for ab oil change. They charged her over 110.00. Terribly expensive. Please shop around first. This was so so expensive. read more

Everytime i come here,they are under staff. So if you come to this Location. Be prepared to sit and wait for aleast 45 minutes. I only come here because it right down the street from my house. The workers are very professional and good at work they do. They need to pay them more to get more help. read more

Jiffy Lube - Oil Change Stations Near Me - Surprise, Arizona

Got turned away 33 minutes to closing just asked for a oil change. Next bat I go I get turned away pumps are down. Used excuse saying my truck uses synthetic ant the pump is down. My trucks a 2006 f150. It doesn't require synthetic . Lazy workers read more

Came in at 1pm and left before 2pm which was very nice. All the techs were very nice and comfortable to talk to! Not mad about the price either about 49$ for a oil change which is pretty standard. Thank you! read more

This jiffy lube is the worst of them all!!! Overpaid for them to damage our car and put the blame on us... they stripped out the bolt on the oil pan, now its constantly leaking... the idiot there then told my wife that its because our driveway is at an incline??? It didn't leak before, parked the car in reverse, still leaks. Some theory... Jiffy lube in California sucks and apparently this one does too. The franchise needs to be terminated completely!!! read more

52$ for an oil change? And that's WITH a 15$ off coupon. Last I came here, 4 months ago, I only paid 26$ for an oil change, without a coupon. I'm only getting the conventional oil, it should NOT be this expensive! I guess I will continue going to Pepboys like I normally do, I couldnt this morning because I'm strapped on time right now. I've been here so far for over an HOUR. there is only one other car in the bay area. What? Just change my damn oil, I dont need my car vacuumed, my windows washed, or my lights checked because I CAN DO THAT MYSELF just change the oil like I originally came for dammit. They also try to upsell EVERYTHING. Tried to say I need a new battery, uhm no, I got a new battery a month ago, but thanks for trying to take my money. They think I'm clueless about cars just because I'm a young, broke college girl. I may be young but I'm not dumb! I will never recommend this place to ANYONE and after I'm done here, I will NEVER go back! read more

I am not usually harsh on services but this one almost cost me $1000's of dollars in damage. I went in for an oil change and when I left my car immediately stalled. When the technician showed up to where I was stranded she admitted they they had put the filter on wrong. I got towed back to their location where they fixed the problem. I won't go there again because it was also very expensive. read more

Very expensive (starting at $61.00!) for a small car engine oil change! Service personal appeared more mundane than customer driven. We took our business elsewhere. Thank you... read more

Terrible customer service! The "manager" was extremely rude and did not care one bit about the business being reflected poorly with his behavior. After talking with the front staff who could not give me a price and refused to honor a coupon that directly on their website the manager stepped in but was extremely rude and offered no resolution and would not give me a price . Will never go back here! There is a reason this place is rated two starts and the manager himself said he did not care that they are rated badly and continue to be a jerk! read more

I noticed a car I purchased had an oil leak. I took it to Toyota and they said the oil filter gasket was left out. I looked at the tag on the inside of the door and low and behold it said Jiffy Lube. One of my family members went in to ask to have an air filter installed and the guy told her it would be 90 mins. So much for customer service. The family member said I just need it installed. Guy says you have to wait in line like everybody else. Understood but it doesn't take long to install an air filter. Lost a sale and both of us will never be back read more

the best ever very knowledgeable and excellent customer serviceYou must take a day to find time to have your oil change done and done right there's no rush job at Jiffy very knowledgeable and experienced people excellent customer service read more

The manager Was yelling at the employees in front of customers and they all looked miserable. Then I was asked if I want to purchase Filters and asked if I wanted to fill up my coolant Because it was low and when I said no he got an attitude and was rude. The wait was long which was fine just the manager made it I uncomfortable . read more

The manager here is so rude, I have been in here once before and left because none of the employees have any amount of customer service. My husband said to try it again so I came back today and the manager takes me back to tell me how much it's going to cost and of course all this extra stuff I "need." When I explained I don't have $100 to spend he said "well I guess I will just put these dirty filters back in your car." They didn't look that bad to me. And he tried to tell me there was mold growing on my air filter, there was absolutely no mold on my air filter! read more

Jiffy Lube - It stinks in the waiting room like gas. - Oil Change Stations Near Me - Surprise, Arizona

I arrived at 730am. There were two cars in the bays and I was the only one waiting. I was greeted promptly. They had me wait for over 25 minutes before the pulled my car into an empty bay. Then when it was time for the sales pitch, the manager up sold like no ones business. I was there over an hour and a half for a basic oil change. Insane. read more

Jiffy Lube - This long for an oil change. Insane. - Oil Change Stations Near Me - Surprise, Arizona

i highly recommend this jiffy lube. they're very knowledgeable. Go here for an oil change, best place.

I should have read the reviews 1st over an hour for an oil change.... seriously!!! the waiting area is hotter the a sauna!!! No thanks won't be back here again.... read more

Tried to add air to one of my tires. "First come first serve will be a 45 minute wait"

I left my BMW there first thing in the morning for an oil change. They told me it would take about 2 hours for the service to be done. I came back 6 hours later just to find out they never did the oil change. They didn't call to tell me they didn't have the oil for my car. I filled out paper work with all my info and they couldn't give a courtesy call to let me know that the service to my car was not done. Poor customer service. The guy there had a f it attitude about it as well. Dont ever go here. read more

Needs work on check in and out process. The price seems high after a $20off coupons you would think $30/40 no this place was $66. Probably won't be back. We bring our cars here because our gym is in the same complex so it is convenient. But the service and over performance is lacking! read more