Sat in line for an hour when their app said wait was 0-10mins. In that entire time period they only…read morecompleted servicing 1 car. After they had us playing musical cars because a vehicle in bay 1 was supposedly "taking longer" and now I had 2 cars in front of me. I just left. Had me thinking they maybe messed something up on the 1 car that had them "stumped". The entire point of using a place like this is for a quick reliable service. All the other locations I've been too for the last 7 years my oil changes only take 15 minutes max per car. And it's not like they were understaffed. I believe I counted six guys walking around in this facility. Should've went to the one over off of Meridian instead in Graham

Service requested: oil change…read more Quality: service is great we were greeted with smiles and knowledgeable people. Value: we got a full synthetic it's a little cheaper than going to the dealership.

In a word, TERRIBLE! Customer service was more focused on trying to upsell instead of listening to…read morethe customer. Advisor Ayanna while nice was completely ignorant of what I asked for. I said just a standard conventional oil change... she then keeps showing me the more expensive ones and I said no just the standard, since when is a standard oil change for a Honda civic 89 dollars??! That's absurd. And then she asked me if I wanted my tires to be checked, I said for this much there should be some kind of value added to this service! Then she acted like it was almost an inconvenience, this is standard items during an oil change and I highly doubt I'll be back

Great service, great staff, great prices. Bonus, you wait in your car as the service is performed…read more The longest wait was 20 minutes, much better than the dealership.

Went there today they didn't know how much oil went in the car after looking at the computer. It…read moretook a few people to even come over to know what to do with the oil change. I'm thinking that they reset the oil change light in the percentage in your car dashboard they don't do none of that. I went back the next day. They told me to go to O'Reillys to get it reset I came back. There were like all we thought that's what you're supposed to do. That's not what you're supposed to be supposed to know how to do it. The person on duty the manager he was fully cooperated base and we don't know what we're doing in so many words and that I will bring it up at our next meeting. I will never go there again only thing they did so far was take responsibility, but let's see what happens when corporate calls me.

Went for an oil change. Service was wonderful. The Manager was right there checking things. Felt…read moretime, quality and price were great. Newer location so I was in and out. Will go back and recommend them.

Seriously can't beat Walmarts prices name brand or not. Have brought two cars in to this location…read morefor tires and oil changes over the years. They have been always super convenient and easy going. If you buy at store then store gets credit but it's super easy to do online too.

Purchased a set of 4 tires back in 2017. The use of power tool to remove wheel damaged covers on a…read morefew lug nuts. Technicial didn't considered using other methods to remove lug nuts such as a cross lug nut wench.

This place is legitimately a life saver!…read more I was on an emergency hunt for a new car and wanted to get a pre purchase inspection before purchasing a used vehicle. Being that it was Sunday on Veterans Day weekend, not a lot of mechanics were open- but this location was. I called to check if they offer PPIs and Shawn answered and confirmed that they do. Even better, it was free (whereas all other competitors were charging $140 to $200). After an expensive weekend of car issues, just saving this money was another huge relief. I was able to drive the car up without an appointment, and Shawn and his coworker were so friendly and thorough. They went above and beyond and found everything wrong with the used car (there's always something) and even compiled a formal list of issues for me. Without their help, I wouldn't be able to make the informed purchase that I did and even negotiate for covered repairs on the vehicle I wanted to purchase. I'm so thankful for the amazing and knowledgeable mechanics here!

A huge shout-out to Ish, Steven and Jason for their help over the weekend! We called on Saturday to…read morecheck to see if they do pre-purchase vehicle inspections and they do! We ended up bringing 3 different cars to them. It was an exhausting two days at the dealership! Their team was integral in helping us make the best and safest decision for our family. We will absolutely be back to service our vehicles there because I know that the customer service is there!

My 2003 Dodge Durango rear axle locked up. The axle needed to be replace and wow for some wild…read morereason dodge had 3 different axles. This outfit found the right one and had my rig back up and ruining in no time. Had the best price in town, I recommend this outfit and yes I will bring my rigs back.

My car was wrecked on the front end And the day I called him he came out and gave me an estimate I…read moreimmediately Had Triple A send it to his shop although he offered to tow it. I just got my car back today and the paint job looks amazing the work Was great work at an affordable price, Other shops were charging me anywhere from 3000 to $5000 He took a 1000 down and did the rest of the work and I paid $2500 grand total. When I saw my car I was in tears because it was so amazing it looked like a brand new car. And the car was detailed on the inside as well... Let me just say this guy knows what hes doing And he does it well

I liked the price, how they are mobile, and they were able to tell me what the issues were for my…read morecar, highly recommend if you want something for a good price

Juan and his brother responded quickly to my questions. They picked up the part I needed at…read moreO'Reilly auto parts and informed me of the cost and showed the receipt. We were relieved that they could come to our house and repair the car so we didn't have to drive to a shop and wait all day for it to be fixed. They are very competent mechanics.

I have a complicated relationship with Firestone. Based on my experience working on cars and…read moresimilar vehicles, I believe the company often relies on practices that feel misleading--using inflated pricing, selective information, and sales pressure to offset labor and compensation costs. Many of the services they charge premium prices for are, in my view, not inherently as expensive as they're presented to be. This approach appears to take advantage of labor regulations, standardized manuals, and industry laws that justify higher costs to customers. That said, I recognize that there are broader factors at play, including the realities of employment structures and the operational norms common across many service centers I've encountered throughout my time in the field. When I bring my vehicles to Firestone, I don't expect to be penalized or treated unfairly, but I also don't see the experience as exceptional. Their customer service is genuinely strong, which earns them three stars. The quality of the work is acceptable and reliable, but it doesn't exceed my expectations. Overall, while I have reservations about their pricing and business practices, I'm generally satisfied with my experience.

Bait and switch tactics! Dont go here will never go here again and I have a company with fleet of…read morevehicles and time and time again bait and switch tactics to up charge. I sat in the waiting room and can just hear them get more and more customers telling them they need more work done and need the vehicle for multiple more days. Hope this helps future customers from making a huge mistake.

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick