I called multiple places for quotes, and believe it or not, they were the only ones who actually…read morebothered to ask for my vehicle's year, make, and model before giving me a quote! Sounds like a basic question, but it made a difference. They knew the correct oil weight my Volvo needed, even had a replacement filter for my intake on hand which I honestly wasn't expecting but definitely needed. And On top of that, they even threw in a coupon which was a nice bonus! The whole experience was smooth, and I was in and out in a reasonable amount of time. It's refreshing to find a place that pays attention to details and makes the process easy for the customer. I'll definitely consider coming back!

Sat in line for an hour when their app said wait was 0-10mins. In that entire time period they only…read morecompleted servicing 1 car. After they had us playing musical cars because a vehicle in bay 1 was supposedly "taking longer" and now I had 2 cars in front of me. I just left. Had me thinking they maybe messed something up on the 1 car that had them "stumped". The entire point of using a place like this is for a quick reliable service. All the other locations I've been too for the last 7 years my oil changes only take 15 minutes max per car. And it's not like they were understaffed. I believe I counted six guys walking around in this facility. Should've went to the one over off of Meridian instead in Graham

I am new to the area and my car needed a battery . AAA transported my car there and I am thrilled…read morewith the results . Jonathan was friendly, supportive and professional. My car was up and running and I appreciated all that he and his team did for me ! Donna M. Tarr

Georgia Hartnell's professionalism is unmatched. I had an older vehicle that still had a…read moretransmission warranty and the repair was honored and completed at no cost. She is one of the reasons they are still going strong, thanks to her customer service skills. A raise or promotion is in order. Thank you Georgia and Titus Will Service Center.

Service Department is alway polite and attentive. Bob the tech I communicated with was not only…read morethorough but funny as well. Always a good experience!

Always nice, always helpful, speedy and welcoming. I get a car wash each time and they vacuum my…read morecar as well, even when coming for oil changes. The lobby is a nice waiting area and there is great customer service. Many places are rude to women, but not this place, they are awesome. Buy my cars there too...and always have had good service.

Three days ago I needed a place to install two of my headlight assemblys fast. (A deer jumped…read moreinfront of me the night before). It was approaching 5pm when I finally got the parts and started calling local auto repair shops. One shop wanted $219 after having me drive by to look at it, another wanted $160 after two long phone calls of questions and 'ill get back to you'. Meineke? Jacob, current manager, delightfully gave me the best price in town, just from over the phone and said they weren't too busy for me to stop by to do it asap. I could hear him smiling through the phone, which made me feel cared for and not like a nuisance to them to make time for me. I was already hooked. I got there a little less than an hour to CLOSING. They installed both my headlights assembleys for the BEST deal in town, with a SMILE, in a TIMELY manner, while going above and BEYOND advising me of needing to replace my blinker because its missing a bolt, letting me know where I can find certain car supplies and giving me tips on how to clean fogged headlights. Jacob made that last minute and stressful experience so smooth and pleasant. I felt concerned and cared for coming here. He also has a great sense of humor and is clearly customer service oriented and fun to be around! I highly recommend this place for any installations based off my experience here at Meineke! Thankyou Jacob! Five stars for you and the team!

This place is a complete rip off...They quoted me nearly twice as much as other shops in the…read morearea...I had brought my car down there because I had a coupon for 50% off brake pads, thinking it would be a good deal regardless of what the price was...but when he quoted me a super high estimate I called around and it was literally half the price at other local shops....seems they have made a business out of taking advantage of people who don't know....funny too, how they use the word "trusted" in their slogan...HA!

I will try an condense this long winded story as much a possible. I first came to this shop roughly…read more6 years ago when I had a Chevy pickup truck (gas), brought it to them once, maybe twice and was more than happy with their work. Several years later I bought a new to me pickup truck; diesel. I insisted on only taking it to the dealership for everything because they know best. After being misinformed about work done for the quoted price at the dealership I swore never again and went back to Courtesy auto service. I choose to only have mechanical work done at this shop for the sole purpose of their honesty and integrity, but I can't condone their price for an oil change for my truck (diesel, requires large quantity of oil). The invoice was just under $120 for just motor oil and just under $200 for oil change/inspection. They quoted just under $10 a quart (my truck takes 3 gallons of oil or 12 quarts). Apparently they only buy by the quart, when I called and told them I could get the same motor oil in one gallon containers for $20 and after taxes walk out the door for $65 (not even the cheapest price per gallon), I was told they had to make a profit and that was their price of business. The tech I spoke with didn't even suggest I buy the oil and have them put it in, saving me money and still giving them some small business. If they couldn't make an extra $60 in profit for just oil they were more than happy to cancel my appointment. If courtesy would like to reach out to me I had an appointment (that has been cancelled) for 4/15 @ 9 AM, my truck is a 2007 Dodge Ram 2500. Edit: I want to thank Scott for both responding to my review and for following up via phone call. I'm changing my rating based off his follow through and for his professionalism over his yelp review and over the phone. Unfortunately, still after talking to him I can't justify the price for an oil change, although I understand it from his side now after speaking with him. Even though I won't be getting my oil changes done here, I will still bring my truck to Courtesy for all it's other needs.

Courtesy Auto Service & Tire in Tacoma by the mall tried to charge me almost $1900 for an…read morealternator on a 2011 car. The owner/manager claimed that they had to special order the part from the East coast & it would take about a week to get it. But, they had loaner cars for $25/day that I could use in the meantime. Those charges would be on top of the $1900I. I got my car out of there in a hurry. On their webpage, mission statement from owner mentions honesty & ethics. Really??

Great service, great staff, great prices. Bonus, you wait in your car as the service is performed…read more The longest wait was 20 minutes, much better than the dealership.

In a word, TERRIBLE! Customer service was more focused on trying to upsell instead of listening to…read morethe customer. Advisor Ayanna while nice was completely ignorant of what I asked for. I said just a standard conventional oil change... she then keeps showing me the more expensive ones and I said no just the standard, since when is a standard oil change for a Honda civic 89 dollars??! That's absurd. And then she asked me if I wanted my tires to be checked, I said for this much there should be some kind of value added to this service! Then she acted like it was almost an inconvenience, this is standard items during an oil change and I highly doubt I'll be back

Made appointment to replace my 10 year old battery (yes believe it or not,10 years old). They…read moreaccidentally damaged my radiator while doing so and had to put a new one in. They did not charge me for the new radiator, saying since it was their fault it was the right thing to do. How refreshing to deal with a company that has ethics and honesty! The business is clean inside and has free coffee and popcorn while you wait. They sell quality tires and batteries, do alignments, free tire pressure checks and even oil changes. Prices are competitive and good warranties as well. I highly recommend this Les Schwab.

Clifton and the rest of their entire team are amazing! Very…read morehelpful and go the extra mile to provide true customer service. I was so impressed I had to buy these guys lunch, bought them Pizza's to say THANK YOU for the hard work and attention to detail. They do quality work and sell great tires and rims . Respectfully, P.M.

I normally do my own oil changes but today I decided I wanted someone else to do it. I decided to…read moretry Take 5 since I had never been before. My first, "holy crap I like this place moment came to me when they offered water and snacks while you wait. Next was, their service was with a smile. I have never seen so many people smiling in a workplace in a long time. The third was they explained the bill line item by line item and talked through possible upcoming maintenance things, and what they did and didn't do to the vehicle. I was impressed.

This is my go to place for oil changes now. They're super quick and friendly. Never had a bad…read moreexperience. Highly recommend.