I accidently over filled my car with oil, a 2010 Hyundai Elantra Manual Trans. 5sp. So While waiting for a tow truck I called to see how busy they were. I spoke to the manager "Dave", after explaining & saying it was enveloped in a smoke cloud from my tail pipe and I heard my lifters "literally floating", & immediately shut it off.
(I was always told by mechanics Never to run a car overfilled with oil, you risk ruining the seals & severly damaging the engine)(I learned to do my own tune-ups & work on my cars when I was a younger woman, but I am disabled now.)
Dave insisted "What I was saying was not right, he was a mechanic & had told dozens of customers before to drive their cars to his shop with overfilled oil, some from far outside of Oakdale to his shop & their cars were fine no reason for me to spend my money on a tow, my car would be FINE!" (I did not take his advice)
...WHY would he say this and have me put my car at risk? Has he really put his customers cars at risk advising them to do this? ... WHO WILL PAY THE DAMAGE IF ONE TAKES HIS ADVICE? NOT DAVE!..if he is a mechanic he would never tell someone this if he is Honest!
I had to use Jiffy Lube, so..
I arrived with my towed car, and again he stated "I should have taken his advice and driven my car, I had waisted my money on a tow, That driving my car 8 blocks with a quart over filled would not damage my car!
{ At this time( 2 ) of the mechanics were standing just 5 feet behind us in the bay, shaking their heads, I was looked them in the eye with a raised eyebrow noting their responce.}
A mechanic got into my car to and was putting my car in neutral, releasing the brake, I assumed he was going to push it the few feet into the bay without starting it.
Dave stopped the mechanic telling him to drive it around to the back & bring it into the bay.(Which required starting & running the engine risking damage! )
(The Mechanic had a supprised look on his face but said nothing).
I asked Dave why he was having him drive my car? He stated " We have to make sure the car runs before we service it"
Wait.... couldnt he have turned the key and quickly shut it off after engine started, Or backed it up the few feet into the bay? Instead of driving around the entire property to the back entrance and into the bay? Risking damage to my engine?
Inside at the service desk filling out my invoice,he asked what type of oil I used/ wanted, I use 10/30 winter,10/40 summer. He told me they didnt carry 10/30 in their "tier 1" brands and I would have to pay $10 more for tier #2 brand oil. I was shocked that they didn't carry the standard weight that a majority of cars use in their first tier pricing!(less expensive$29,00)Now I had to pay $39+ ! Iwas very unhappy about this, because he had an excuse or countered every thing I said as if I was totally ignorant, talking over me & I not allowingnme to completely finish sentences, he had been correcting me since my first phone call, I was using the wrong choice of oil weight for the seasons, no damage could be done with over filling,using a tow truck , etc. I was so angry I raised my voice with him.
I didnt trust him but I had no option, I was stuck.
After my car was finished, at the register Dave was scrolling down the computer screen telling me what they had done to charge me and I saw boxes checked for...vacuumed car... washed windows... Used protective mat ? and I was surprised, never having been to Jiffy Lube before, I asked Dave, "you vaccumed my car? " "Yes he said, Dont worry, it is nice and clean and your windows are too, I did it myself" I said to Dave "Well you only had the front to clean, my back floor & seat are packed in Christmas presents", Told him "Thank you.
I walked outside, he followed and he again told me that "Next Time I should trust him, because my car was driven into the bay and now it is running fine, that I should have driven it to Jiffy Lube, it would have saved me money.
Disgusted, I walked away from him & over to the 2 mechanics a few feet away in the bay, & asked them," if you drive your car overfilled you risk blowing your seals & damaging your engine, am I right?" Both answered me yes, I told them..." If you have lunch together you should advise him that he is misleading his customers and putting them at risk!"
I got in my car left.
When I got home I got out of my car and saw that my floors had never been vacuumed, I took pictures! The front window had only been wiped.
I called the Turlock store, asked for manager, he informed me they carry 10/30wt in lower tier pricing, I explained my experience at the Oakdale store he didnt understand why Oakdale told me this, When I told him Dave's name he hesitated, with a change of tone, said he had to go. -
This had fishy written all over it! I will never useor reccomend Jiffy Lube services again! read more
