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    Jiffy Lube

    3.2 (76 reviews)
    Closed 8:00 am - 7:00 pm

    Services - Jiffy Lube

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Jiffy Lube Photos

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    After they put the car on a lift, they discovered there was no oil drain plug and that the oil had leaked out completely.
    Justin G.

    Took my 2017 Kia Soul here for a routine oil change on 12/12/2023 around 3:40 pm. I got the car back around 4:35 pm and I thought everything was okay. About 5 miles away from the shop around the Four Corners area, I heard a loud engine noise and at first I thought it was someone else's car until I opened my window. I was in the middle of rush-hour traffic (in the middle lane on University Blvd East) and the engine started knocking violently, then it shutdown on me. I restarted the engine and put my hazards on because I did not feel safe just sitting in the middle of rush-hour traffic. Luckily, I was able to pull over into the gas station parking lot on the other side of University Blvd and checked the oil dipstick....which was completely dry. At that point, I knew that the engine was already ruined but at least I was in a safe location, where the vehicle could be towed. I requested roadside assistance from my insurance (which never came 4 hours later...thank you ProtoCall Towing and Recovery). I was able to have a secondary towing service dispatched...which actually showed up promptly around 11:25 pm (I wanted to get the car back to Jiffy Lube during business hours the sameday but it was impossible). The next afternoon around 12:30 pm, I returned to Jiffy Lube to inform the manager Larenz about what had happened after the oil change the previous day and he said that they would push the car onto a car-lift to see what was wrong with the car. I was watching over them like a hawk just incase they tried to manipulate any evidence of negligence by technicians. He did allow me to record video of the under carriage of my car which was missing a drain plug and was soaked in oil. Afterwards, I called the service manager at Kia to see if it was okay for the Jiffy Lube technicians to put a new drain plug on the car and refill the engine with oil. Those two actions were taken and they allowed the car to sit for about 45 minutes before they tried to start the engine. The engine would not start at all (which after a running with no oil scenario, usually indicates irrepairable damage). I had a tow truck already en route to tow my vehicle to Kia of Rockville so that they could run a diagnostic check on the engine to figure out what the extent of the damage caused by the drain plug, spilling all the oil out. The General Manager of Jiffy Lube - Mark, is adamant that this issue was caused by a KIA recall (because he listened to a podcast) rather than any potentially negligent actions by his technicians who performed the oil change on my car (I have never had a drain plug fall out of my oil pan after an oil change and I've brought my car to Jiffy Lube Kensington numerous times). However, this gentleman is not an ASE certified mechanic nor does he have any formal education in mechanical engineering/aptitude (anybody can become a general manager). I will never get an oil change at any Jiffy Lube service again and I don't believe that anyone should. These ignorant bozos can destroy your car and then attempt to point the finger at you or your vehicle manufacterur. Don't even think about bringing your car here for anything!!!!! You have been warned! I'm at a $7400 loss for an engine replacement plus $165 diagnostic fee from Kia of Rockville. i'm

    Tracie C.

    I randomly found myself at this Jiffy Lube last October because I was attending a conference close by. I live in DC so there was no other reason for me to be at this particular location but my conference let out early so I decided to get that oil change that I was late getting. I've been driving to this location from the Navy Yard ever since! It's that good. The manager (or owner?) gave his guests (I saw guests because he treats his customers like they are guests in his home) a tour of the facility, gave us water or coffee, and offered us magazines from his neatly organized coffee table. The bathroom is spotless! The first time I was here a younger employee was given the task of straightening up the lobby before he could go home and he didn't take it like it was a punishment. He wiped down the counter and straightened up the magazines like it was a point of pride for him. But let's face it, that's just the lobby. How did my car turn out and did it break the bank? I don't remember how much it cost but I do know it was a lot cheaper than another Jiffy Lube I went to several months before this one. The last time I came they even showed me how to change out my engine oil filter to save me money next time (I knew how to change the cabin filter already--yay me!) I don't normally write reviews (this is only my 2nd one) but I couldn't help but let people know how great this particular Jiffy Lube is. Oh, with every oil change you get a free car wash at the place next door and they also do a good job. I wouldn't drive 37 minutes out of my way if I thought this was any other place to get an oil changed. They're totally worth the trip!!

    Oil cap left off and oil spilled everywhere.

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    6 months ago

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    Page 1 of 2

    Ask the Community - Jiffy Lube

    Review Highlights - Jiffy Lube

    They took my car in without any hesitation and were incredibly welcoming, professional, and efficient.

    Mentioned in 3 reviews

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    People searched for Oil Change Stations 7,040 times last month within 15 miles of this business.

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (131 reviews)

    Avoid this place at all costs. DO NOT TRUST THESE PEOPLE. One of those places that would deserve…read morezero stars. AAA towed me here after my car broke down. I needed it repaired quickly and it took over a week, which I can forgive, but what I cannot get past is that they did not do the repairs they charged me for. They claimed they replaced several items including heating hoses and the thermostat housing, but not long after I started having problems with the system again. I was able to take it to my longtime mechanic for that (out of state, otherwise I would have gone there in the first place), and they found the components had not been replaced at all. Nearly $1000 worth of "repairs," and largely wasted. (Not to mention the additional several thousands' worth they tried to upsell me on, but luckily I wasn't that stupid.) Awful business. I'd sue if only I'd been a bit better about record-keeping. Whatever you do, do not make the same mistake i did - take your car anywhere else rather than dealing with these crooks.

    Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!

    Jiffy Lube - oilchange - Updated May 2026

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