Lex Brodie Kaneohe is excellent in that they care about Customer Service, honest , quality work and…read moreCustomer's finances and time ( schedules). Manager Brooke ALWAYS takes care and she and Mechanics is / are the reason(s) my family and I go to Lex Brodie Kaneohe. Mahalo Brooke.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

I Just had open heart surgery on my rig in RNS. From diagnosis to pick up the work and customer…read moreservice here is top quality! Very knowledgeable and skilled team. Friendly people working very hard in there.

Did my safety check in a short amount of time. Very convenient. Only downside is the lack of…read moreparking.

Living in town you figure you're able to get everything all on one controlled area. When it comes…read moreto automotive needs especially, Kalihi should be easy- right? To get my tires changed and alignment done- I ventured out to Kaneohe after speaking with Brock on the phone a week ago and it's odd how sometimes you can just tell how good people are due to their phone etiquette? That's what I got with Brock and his crew over in the Kaneohe Firestone. Dropped my SUV off at 10, Brock asked if we was gonna wait (we live in Kalihi) and he told me about hour half/two hours which is no problem. He made the walk down to Windward Mall and had breakfast- upon returning, Brock let me know the SUV just wrapped up. Due to another Firestone being careless and awful, I paid and did a quick inspection of my wheels and.. no damage. I was so thrilled after the last fiasco I went through in March of 2025 with the Dillingham Store. If you need work done, definitely go check out Brock and his crew in Kaneohe. He talks to you and explains things really well and his crew seemed to be all happy and smiles which is a sign of a well functioning shop. It was definitely worth the drive from town and this is my new "home store" moving forward. Please consider giving them your business you will NOT be disappointed! Thanks again for everything, we'll see you guys again!

First, I haven't been this happy in years after having my car serviced. Three main reasons. 1) I…read morewent in to repair one wheel bearing at 830am and I received a call at 1230pm it was finished! I haven't been contacted in YEARS that my car was done at NOON and I've made early appointments always. 2) The price was much better than expected to fix one wheel bearing. Let's say it was under $500. 3) I made contact with three different employees leading up to my appointment and on the day of my appointment and all three were very friendly--awesome customer service. Thank you so much Firestone. You made me a very happy customer today. Normally, else where I'm unhappy at how long it took my car to be serviced, the customer service was bad, or the price was out of this world , but today none of those .

I was in a bind and needed some help around 3:00am. Ended up getting some help from a friend but…read morethey were quick to respond and offered alternative options if I was still in need. Professional and kind, would recommend others to give them a shot!

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

My work vehicle low beam headlight needed last-minute replacement bulbs. The Kaneohe store staff…read moreLily answered my call and kindly accepted to replace the bulbs. At the store, Ethan also assisted with the needed service. Overall service from start to finish was quick, professional and I'm very happy. In addition, while waiting for my car. I overheard Ethan helping and assisting customers on the phone and in-person in another situation. Ethan's professional and courteous demeanor was evident. His Professional tone and smiles to his customers was a welcoming sight to see. And while I was leaving the store, passing the work dock area. The mechanics waved goodbye. Excellent staff and store energy! And it's all about positive energy! Job well done, Sir. And mahalo to the entire Good Year Kaneohe staff! BRAVO Happy New Year! Warren C.

I came in for an oil change and alignment. While I understand that the alignment could not be…read morecompleted because it required an OEM adjustment that only the dealership can perform, my issue is with the lack of communication throughout the process. I never received a call or text letting me know my vehicle was ready. After waiting, I had to call the shop myself to find out the status of my vehicle. When I arrived to pick it up, that was when I was informed that the alignment could not be completed. Had I been notified earlier, I could have contacted the dealership that same day to get the issue addressed. Instead, because I wasn't informed until pickup and the dealership was already closed, I now have to wait until next week to move forward. In addition, my service reminder was not reset, and no windshield sticker was placed indicating my next oil change interval. These details, combined with the communication issues, made the service feel rushed and incomplete. Overall, I left feeling like my vehicle was not properly taken care of. Based on my experience, I would not recommend this location.

I had a problem with my Mazda 5's starter (worked intermittently) and took it to Tony's Autowerks…read more Tony analyzed the problem and replaced the starter that day and I was right back on the road. Six weeks later, the car wouldn't start. AAA towed the car up to Tony's. Tony was there to assure me he would diagnose and fix the problem. Sure enough, a wire had somehow come loose and Tony had the car ready in a few hours. The real test of a business is how it stands behind its work when something goes wrong. Tony didn't hesitate to repair the problem and I am back on the road. There was no hesitation in correcting the problem. Although I am a new customer at Tony's , I am treated like a long-term, valued client and greeted/welcomed like an ohana member. Bravo!

My wife brought her car in here when I was out of town. Long story short they gave her a $5-$6,000…read moreestimate. When I got back I took it to Clyde's and walked out with a $1,400 bill. No doubt in my mind they would have done $5-$6k in unnecessary and overcharged work on her car had I not entered the picture.

If you are looking to buy a car from Honda Windward, ASK FOR CLAIRE. This would be the second time…read morethat she has gone way beyond out of her way to help us. She is just awesome! No other words needed! Mahalo Claire for all your help! you too Stanford.

Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

Great work and great, friendly service. My Honda Ridgeline was having misfire issues, and I finally…read morenarrowed it down to it needing either a valve adjustment and/or a piston ring job. Either way, with over 200k miles on it, it was going to be (hopefully) less expensive to swap the engine. I called around and Rockys miraculously said they had a used engine that just came in, and they could work on it later in the week. Unfortunately, if turned out that the engine wasn't exactly compatible. To try to make a very long story short, I ended up leaving my truck there for almost 2 months. I had to order am engine from the mainland that took 1 month to arrive. Once it did, they worked on it right away, and it was done within a week. They did have to change out several items from it, for to is age, but I finally got it back, and it's working great. The overall cost was a bit higher than expected, but it is what it is. The only reason for not giving them 5 stars is for to the fact that they didn't realize that they didn't have a compatible engine in the beginning, so I wasted 3 weeks, and spent over $600 in car rental fees, before finding out they didn't have a compatible one, and I needed to order an engine. At least the work is done, my truck is running great, and they were very responsive the entire time. They do great work.

Fair, easy to work with. I've recently started bringing my Honda to Rocky's and have had nothing…read morebut positive experiences. They are quick, responsive, do good work and always return calls. Great group of guys.