Took my car for an oil change and new wiper blades. Grabbed a bite at Panera Bread while they did the work; when I finished eating I could see my car parked and ready for pick up. At check out, I was told they did not have the correct size of wiper blade to replace my rear windshield blade and my air filter was dirty so they did replace the air filter. I paid the $106. bill and went to my car.
I loaded up and was ready to go! But...the tire pressure warning light was still on. I looked and made sure tire pressure was part of the service. It was so I pulled back around. The gentleman who greeted me said they don't have nitrogen so they didn't do my tire pressure check. I told him not all my tires had the nitrogen air or the tire air cap indicative of the same, so I wasn't pleased. He said he would put air in my tires. And they quickly put air in all my tires. Again, I rolled out of there. This time, the tire pressure light was off and reset. Almost home, I tried the windshield fluid-nothing. I tried it again, nothing. So, I returned to the Jiffy Lube again. I asked him to check the windshield wiper fluid for me. He did, as I watched--It was completely empty. He mumbled something to the other employees and then told me he was going to re-do the entire service.
In about 5 mins, he said it was ready. He did apologize, but again defended the tire pressure scenario but noted there was no excuse for the windshield wiper fluid.
I don't know if the air filter was replaced or if any other fluids were checked, or if my oil was even changed.
In my opinion, their oversights were easily preventable by a simple quality check.
And, while I appreciate every one in the service industry is on edge these days, the initial attitude of the employees was one of defense-most especially when I asked for the Manager. I was told he was on lunch break. (It was 4:00 PM and they close at 6:00 PM). I asked when the Manager would return and was told he did not know. I asked how long lunches usually lasted and he said 30 mins. He never once offered anyone else for me to talk to-he just stared at me with his arms crossed. I asked for the Supervisor in charge while the Manager was at lunch, and he said "you mean my Assistant Manager?" At this point, I knew he wasn't going to be very helpful and was glad to see another employee walking up to ask me what he could do to assist. This is when I was told the entire service would be re-done; yet, I don't believe the entire service could have been completed again in the short 5 mins I waited until my car was ready, again.
Overall, my experience was negative and I cannot recommend this facility for any automotive service needs. I just don't feel like this facility can be trusted to do what they say they are going to do-even when given a second and even third chance. read more