I should have checked these reviews but bringing my car in. I learned it the hard way. I took my fairly new (2018) VW Atlas to Jiffy Lube for an oil change on Saturday. On Monday evening, my check engine light came on. I also got a light that said "No Oil Pressure". I got out of the car and noticed oil leaking and also smelled something burning. On Tuesday morning, I took the car to the dealership. They found out (and documented) that Jiffy Lube apparently didn't know what they were doing. They didn't put things back the right way. Skid plate was missing 8 bolts and they used only 2 bolts to hold the skid plate. They used the wrong (and random) bolts in 2 places and stripped one out. They installed the wrong filter and installed it incorrectly and in the process broke the gasket which led to spilling oil into the engine and everywhere else. There was oil literally everywhere and VW dealership had to clean up this mess and do two oil changes, drain everything out, just to fix everything. The engine could have died resulting in a big disaster. I reached out to their corporate office. I also reached out to the store first thing on Tuesday morning at 8 AM and spoke to the manager Nathan. He asked me to get all the documentation from the dealership and call him back. I received a call from the store management company and spoke to Paul, who said, "We got the complaint from the corporate office, we have watched the service video and we apologize. We will cover the cost of whatever dealer is charging you to fix things up." That was a huge relief. After everything was done at the dealership, I went back to the Jiffy Lube store in Ashburn to get my refund. The store manager has absolutely zero customer service skills. I walked in and explained why I am there. No apologies, no we are sorry for the inconvenience, and absolutely no sense of urgency in resolving the issue. He took his sweet time to make a copy of the invoices (15-20 minutes). Then he says, "I don't have any cash to refund your money." I said, "Well Paul told me you would be able to cut me a check." His response, "I don't have any checks or cash. I have to go to the bank to get the money." Me, "How long will that take?" - Him "15-20 minutes" - I said, "Fine, I will wait". Now I looked at my watch, and it was 12:55 PM. I watched him go into the garage and start working on cars. I patiently waited for 15 minutes and finally got up. I was visibly upset at this time. Keep in mind, this entire issue had taken my entire day (From 7 am to almost 1 PM now and it's all because of their crappy job) - I said to him, "I have been at this since 7 am. A refund shouldn't take this long. You told me 15 minutes and then you go back and start working on the cars." His response, "Well I got cars to work on". At this point I lost it. I told him he needs to hurry up so I can get out of here. I called the management company guy Paul again and told him about my experience. He then called the store manager, who, then within 3 minutes was able to refund the money without any issues. Unbelievable! What could have been a 3 minute process took nearly an hour because they let this guy run the shop. Never again! Lesson learned! read more

Done with this place. I can't afford to give them a third opportunity to do a lackluster job with little attention to detail when there are more competent competitors near by. I took one of our family cars for an oil change late last summer, and the technicians failed to properly secure the underbody cover when they replaced the oil filter. It was only noticed after the underbody cover started dragging beneath the car a few days later. Took another family car in for an oil change and tire rotation this past fall, and this time it was the oil dip stick that the technicians didn't reinstall. After driving for a few days with a burning oil smell, I realized the dipstick was inserted into the oil dipstick tube but was about 2 inches from being secured. The result was splattered oil in the engine and leaks on my garage floor. As other reviews have mentioned, there is typically more than one employee standing around doing nothing. Perhaps one of these under utilized employees can be empowered to do Quality Assurance to ensure basic tasks are completed! read more

Beware: I took my car the for a simple oil change. The technician told me that I had no oil in my tank and recommended a complete engine flush along with several other costly items. I took the car to VA Tire & Auto and had them check for all the items Jiffy Lube cited and none of them were needed. read more

I have taken my car to get its annual oil change on 9-2-2022 after work. After having it serviceed paying and leaving noticecd my car was making a weird sound. Stopped at a gas station near my home to look under the car and noticed the cover that protects the belts, compressor and other components was not properly replaced. Also noticed the receipt refrenced many things that I am sure was not complete like vacuuming and air in tire. My alert was still on that my tires were unbalanced. After returning to the shop that same evening they secured the cover and added air to the tires and which allowed the alert to vanish. A week later I turned on the defrost to clear my windsheild and noticed my car making a weird sound. I was advised by a mechanic it sounds like a compressor issue. Which made me remeber that just a week ago my compressor was exposed to the highway, the flapping cover and debris due to the tech's not securing the cover properly. I bought my car brand new and never had any issue like this prior to servicing there. I will go back to my previous service station moving forward because that type of carelessness shown by the techs there lost a customer. read more

Excellent service! So fast and so friendly. I definitely appreciate the crew that was on duty today. I will certainly be sure to give them all of my business in the future. read more

They recommended work that was not required. Not going back! My mechanic also informed me that they use low quality fluids

This Jiffy lube is very fast an efficient. They are very big on getting you in and out. I really have only interacted with one worker there both times I've been. A criticism I have would be that the workers sometimes could use a little more friendliness. I have gotten my oil changed and tired repaired (nail to the tire) at this location. I've never been there for longer than 30 minutes even when there have been several people in the waiting area. The prices aren't the best but there are typically coupons online if you look for them. They have a tv and water for customers to partake in while waiting. read more

I went to the Jiffy Lube in Ashburn on a late Sunday morning. It was a mystery to me why I was their only customer. That mystery was quickly solved. I ordered their Signature Service, and specifically asked them to check the tire pressure, because the Low Tire Pressure indicator light was on. They drove my car into the bay, gave me the usual sales pitch on all the flushes, air filters, and other stuff they said I needed (which I declined), then I went into their customer waiting area. Well, about five minutes after I sat down, they came out and told me they were finished! Literally five minutes! I asked them again if they checked the tire pressure, and they said yes. So I paid, went outside to my car, and the tire pressure light was still on. That's not unusual, it can sometimes take a few minutes to turn off. So, stupidly, I left. The tire pressure light was still on later that day, so I checked the tire pressure myself. EACH TIRE WAS TWO POUNDS LOWER THAN THE REQUIRED PRESSURE! I filled up each tire with air, the indicator light turned off about two minutes later, and has stayed off in the two weeks since. I have absolutely no confidence that they did ANYTHING beyond change the oil, if that. This was my last visit to the Ashburn Jiffy Lube -- except that I periodically drive by it on my way to CVS, and have rarely seen any more than one car being serviced there. I now understand why. read more

A Jiffy Lube without an oil filter wrench? You're joking, right? NOPE. I went there a week ago for an oil change on my Volvo (not exactly an exotic species of car). They said they couldn't remove my oil filter, because they didn't have the right wrench. They said they'd have it the next day. Okay. I'm confused how this is possible, but okay. Just to be clear - this is a top-access oil filter - easily visible when you open the hood. I have a box-end wrench at home that fits it. I went back today, a WEEK later, and guess what? No wrench. The guy said - "now it's next week." I said "Not for me, it isn't." He said "That's fine." So, not only can they not do the only thing they set out to do (change oil), but they don't even care if they lose business. read more

Just got back from getting an oil change. Quick and efficient. As usual they came back with filters in hand saying I needed to replace air and cabin filters. Since I can do that myself I passed. Drove down the street afterwards to get said filters. When I went to replace them they hadn't bothered to latch down cover to air filter and they put cabin filters back upside down. You've been warned! read more

Great job! The customer service is excellent and I wasn't waiting long at all. I really appreciate their expertise and advice on what services to get. I didn't feel taken advantage of. I was also given a discount which was pretty sweet! read more

About 3 weeks ago, I went to Jiffy Lube located in 43910 Farmwell Hunt Plaza Ashburn, VA 20147, because my regular mechanic was closed and I had the service light on my dashboard that indicating me that I was due for an oil changed. When I was greeted by the mechanic I asked for a simple oil change, as usual they asked to wait for a few min while they took my car into the shop. Later on the mechanic called my name and as I imagined, he tried to make more money out of me by saying that my car needed some extra services and that will add another $150.00 to my bill. When I refuse to accept the extra services, and asked to do just the oil change, the guy got pissed, he turn around and went back to the shop, to complete the only 1 service I requested "oil change" I was very disappointed by the mechanic's attitude. Last week, I noticed that the service light for oil was on again, it started blinking, I was kind of surprise, but did not pay much attention, since I thought the service for oil change was recently done. Then another service light came on, this time was for the tire pressure, since I was close to Jiffy Lube, I made the mistake, again, to go there and request assistance to fix this new issue. The mechanic looked at the light and he said that it maybe just air pressure missing on my tires, he looked at my tires and then came back to let me know that it was not just the air pressure that was wrong, it was the sensor on one of the tires that needed to be replace, and it was going to cost me $65.00 to replace it and $35.00 for service, but since it was close to 5:00pm he was not able to do it and to come back the next day. Tired of listening to nonsense from Jiffy Lube, I decided to take my car to my regular mechanic to find out that Jiffy Lube did not change my oil, the oil in my car was extremely dirty and after they add the correct air pressure to all my tires, including the spare tire, my issues were finally resolved, the service lights on my dashboard are no longer there and all I had to pay to my mechanic was $45.00. If I could give negative stars to Jiffy Lube, I do not believe that I can give enough starts for their horrible service, very unprofessional. I just hope that people can read this review and DO NOT TAKE YOUR CAR to this place, who knows maybe later on you will need a new car, since this people do not care about your car, they need to learn the meaning of the word "customer service" they are there just for their pay checks. read more

These guys are so nice, very fast, very affordable, and it's enjoyable to wait for your car in the lobby where there's coffee, wi-fi, etc.

Horrible and dishonest. Wrong reading on miles on paper and another reading on window sticker. Tried to sell usual filter etc when new on car as well. read more

I have always had great service at this location. I bring both my vehicles here and they do a great job! I will definitely keep coming back and I appreciate how quickly they take care of everything. read more

I went here during a week day after lunch. There was 1 car in front of me. It took these guys over 1 hour to get me in and out. They dragged their feet like it was a contest. In addition to that, they did one of the worst jobs I have ever seen cleaning the inside of the car. In the end, I was so worried they did no work, I checked the oil to make sure it was new when I got home. I will never visit again! read more

About 10 employees standing around talking. Woman who took my payment spoke at about 200 words per minute mumbling every word as if she didn't even know what the words to her script meant. Noticed after leaving that they didn't wash the windows, vacuum the floors, or check/fill the air in the tires. Did you even change the oil? This place just doesn't seem to care about the customer at all. read more

I am a fan of the customer service, Porter was super efficient and displayed a nice professional demeanor. They always do a good job - but the customer service is why I always return. read more

Poor service for 2nd time. Did not reset reminder in truck Left windshield uncleaned Will not be back here again. Thought might be better.... read more

Bad bad bad customer service. I have been a jiffy lube customer since they opened this location and today the lady at the front rudely refuse to give me the 10 percent teachers discount I always have had. After struggling with this lady negative, a gentleman said just give 1 percent discount. Why this then! Move this person off the front desk! Now I am afraid to go back there! read more

I really like this place because it's quick and easy. You don't have to wait 3 hours like Va Tire & Auto. And they don't make me feel pressured into extra services, although they can make knowledgeable suggestions and answer questions regarding vehicle maintenance. They seem respectful and professional. I've been coming here for years with several different vehicles. read more

This place trashed the front seat of my brand new car with a big blob of grease! Don't bring your car here!

I went in there after work to get an oil change. They got the job done quickly without any hassle. Most places can change oil, but not every place gets it done quickly and even less do it without excessive hassling. I would definitely go here again. read more

During my terrible experience with this Jiffy Lube I also had them rotate my tires. While they did so I was informed that I had a bubble on one tire and it would need to be replaced. Well my tire guy is here right now and he just showed me that Jiffy Lube completely cross threaded one of my lugs and the wheel stud will now have to be replaced. I just got off the phone with the manager of this store, who apparently had just spoken with corporate, and they tried everything possible to convince me not to have it repaired elsewhere. I was told that for me to be eligible to be reimbursed for the damage caused to my 25K mile vehicle by Jiffy Lube that I would have to return back to the store so they could evaluate the damage they caused. Why would I want Jiffy Lube, the same Jiffy Lube that couldn't properly install a lug nut or an oil fill cap, to evaluate the damage done to my vehicle? Wouldn't any sane individual want that to be done by a more qualified auto repair shop? I was told that if I did not bring it to them I would not be reimbursed and even if I did allow them to evaluate it and still wanted to take it elsewhere that it would not be a quick process of getting my reimbursement approved. Jiffy Lube is a terrible company with terrible policies and poorly trained staff who can't even manage to complete the most basic automotive tasks. read more

Jiffy Lube - Damaged wheel stud thanks to Jiffy Lube. Notice the tool marks on my wheels as well. I meticulously clean my car and those were not there... - Auto Repair Near Me - Ashburn, Virginia

The team here is very familiar with my RX-8 and goes above and beyond to share helpful maintenance tips specific to this car. Their service is always professional, quick and friendly read more

Porter is a woman who knows her job. Fantastic on the phone, and in person. I was in and out with no fuss.

Yes it's just a Jiffy Lube but this particular location seems to stand out from the rest in the area. They have upped their game here, new signage, nice comfortable chairs and free coffee and water. The best part is their customer service, very helpful and not aggressively trying to up sale on their products, which is what you get at others. The young lady working the desk was simply amazing when dealing with the customers, her name was Porter, she is the best. She even offered to help a mother with carrying groceries into the car, now that's class. Another very interesting observation about this location is the clear and evident synergy that their teams have working in the car bays. They seem to move like clockwork as one unit, almost as if they were a drill team, in constant motion and crisp; it was cool to watch them in action. I highly recommend giving this shop a try, you won't be unamused. Porter informed me the store is under new management, clearly they are rocking it. read more

Took my work van in for a wiper replacement, the manager on duty very negative act like he didn't care , he said fleet card service wouldn't ok wiper blade replacement . I had one replaced before plus other more expensive work done in past that was approved. I believe he didn't wanted to do job , last time our company will use jiffy lube we have nearly 30 vehicles read more

Went in for an oil change and was out within a half hour. Quick and efficient service and kind staff!

Being fast and polite are not reasons to go to the Leesburg Jiffy Lube. I had a problem 2 years ago when they installed a battery backward, but then was so nice and fixed so I've been going back. The oil change is more expensive then most other places in the area, but, again, they are fast and open all the time. Well, after this time I will never go back and I've called the police and will probably call newspapers and give them bad reviews all over the place. I went in yesterday for an oil change. They suggested a tire rotation, replace rear window wiper blade that was torn, and replace cabin filter. I paid $111. and had an $8.00 coupon so I was proud of myself for saving and getting all this stuff done to maintain my car. The first thing I noticed as I was leaving was that they did not wash my windows or vacuum and did not refill my washer fluid. I decided OH WELL and drove on. When I went to put my groceries in the back, I saw they did not replace the rear window wiper blade. I also saw they did not rotate my tires because my rear right tire (that I ran over a curb) was still in the rear right position. I went back this morning. I spoke with Paul Green the Assistant Manager. He had someone run out to my car who confirmed the wiper was not done, but evidently they did replace the interior filter....so he said he would have to look at the camera to see if the other work was done. He proceeded to tell me to go in the waiting room where I stayed for about 20 minutes. He then said he couldn't get the camera to work, but his regional manager would look at it tomorrow. He said he would replace my wiper blade, but he thought everything else had been completed. He addressed the lack of vacuuming, washing of windows and no wiper fluid stating that it snowed a little last night... read more

Probably best to avoid this place. I've been going there for over ten years but no more. Went there last weekend to get a simple oil change. They told my my 11 year car had massive oil leaks and would not do it. Fair enough, its their choice. Went to do it myself and found that my oil was not low so I don't know where my massive oil leak was. The kicker was when I went to change the air filter. This was the one I had them install 6 to 8 months ago. Instead of installing the correct filter they cut a larger one down to size. I hope my engine liked the dust. read more

I just wanted a quick oil change, nothing more. They try to up sell everything. I just purchased the car less than a year ago. No I don't need this or that. Just an oil change. And the extra fees? time for me to go back to doing my own oil change. read more

I have had my vehicles serviced at this Jiffy Lube for 10+ years. Earlier this year, this shop was bought by a new owner and underwent a large renovation. The new owner installed new equipment and modernized the waiting area and service bays. Looks nice. The staff is friendly and knowledgeable. The manager, Doug, greets the customers and explains the services offered. The reason I am rating this location as a "3" is that the prices have gone up significantly since the change in ownership. For example, I use to pay $69 or so to have my Honda's differential fluid drained/filled and $49 or so for a drain/fill of the transmission fluid. Now, these services are circa $109 each. Not sure why they increased the prices so much for the same service. They are pricing themselves out of this service as the local Honda dealer offers the same services at the same or lower price. In summary, great shop for their oil change service but the additional services are expensive and I will be looking for another shop to do this work in the future. read more