Been using Mr. for over 10 years. Clean, quick, and will walk and talk you through all the steps…read moreand maintenance you need to keep up with. Fair pricing and honest. - Trevor and Hana.

Today was our 4th annual chimney service with this company. We burn a decent amount of firewood…read moreeach winter. Luke provides a level of quality, honest work, which is rare in my experiences.

Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on…read moretime. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money!

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after…read morethe job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business.

Sometimes you learn more about a business from what they don't do than what they do…read more I called Fireplace & BBQ's looking for help with my 50+ year-old Broilmaster P3X. I needed diagnostics and repair, and while they sell genuine Broilmaster parts, they don't really perform that type of repair work themselves. Here's where they earned a customer for life. Instead of trying to sell me a new grill--or worse, pretending they could do something they couldn't--they recommended a local technician who regularly purchases Broilmaster parts from them. That technician drove over an hour to diagnose and rebuild my grill, using only factory-authorized Broilmaster parts purchased from Fireplace & BBQ's. The result? My old Broilmaster now looks and performs like it just rolled off the showroom floor. I'm convinced it'll probably outlive me. Could I have gone to a big-box store and bought a shiny new aluminum grill? Sure. That's exactly what one store recommended. But anyone who knows grills knows many of those are designed to be replaced every few years. My Broilmaster was built to last generations, and now it probably will. The best part of this story is that Fireplace & BBQ's didn't have to recommend someone else. They could have simply said, "Sorry, we don't do that." Instead, they pointed me to the right person, and in the end they still earned the parts business because I insisted my technician buy only genuine manufacturer-authorized parts from them. That's how great businesses operate. They put the customer first, earn trust instead of demanding it, and understand that doing the right thing almost always comes back around. Five stars for honesty. Five stars for integrity. Five stars for understanding that customer loyalty is earned--not sold. They've earned mine. Easy 5 STARS

Do not do business with this company. He claimed that the parts were not available, however if I…read morepaid cash he had some inventory that would work. I paid him cash, and it has not worked more than three days at the most after he has left. Today he left and the fire went out after 25 minutes and never came back.

We appreciate you sending your polite text out to our property to perform services needed on our…read morefireplace that was neglected. Your staff was polite, professional, and extremely clean.

It looks like the completion of our fireplace installation will go into the third week. The owners…read moreclaim that due to hurricane Helene getting the materials will again be delayed. I find that baffling considering the manufacturers of the tile being installed on our fireplace are right here in Dallas. We're also waiting on the warranty, box and manual for the fireplace they brought to our home wrapped in a blanket! The owners of this business are not to be trusted. Buyer beware!

Excellent professional chimney service! The technician (Isaac) came to my home, did a thorough…read moreevaluation of the electrical fireplace that wasn't working, and even went to the hardware store to get the additional materials needed to fix it on the spot. Very knowledgeable, reliable, and went above and beyond. Highly recommend!

We just moved to the area and the thought of finding our new group of "trusted professionals" has…read morebeen very stressful. Let me tell you, finding Isaac within our first few weeks in town was a definite gift! He is prompt, knowledgeable, courteous, honest, efficient, extremely nice and AMAZING at what he does- this guy KNOWS chimneys!! He was an absolute pleasure to work with. We have already referred him to several family members and will for sure be back for all chimney servicing needs in the future. Do yourself a favor and just give him a call; I promise you will be in great hands!!

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

I just had the worst experience in my entire life 3 different times with Lisa and Trinity's garage…read morerepair service. I waited a week for someone to come out, he spent a few minutes and then left without me understanding what was going on. I called him back and he said he had a part at the office he needed and I would need to make a new appointment to get it taken care of. I spoke to Lisa who sounds polite but is of no help at all, she refused to let the guy come back and install it today and said minimum 4 days from now. This really needs to be done today for many reasons but at least Saturday and she wouldn't help. I called 3 other companies who couldn't repair it. I called her back and she wouldn't even schedule me an appointment...im willing to buy a whole new garage system to never deal with Lisa again.

Had an appointment set up for Friday and they never showed up. They have taken my credit card…read moreinformation and charged me! I even called on Friday to verify and make sure they were still coming when I noticed it was 2pm and they still hadn't showed up yet. I was told by a lady on the phone that they were in my area and would be by my home shortly. I got home around 5:30pm and still no one came by to fix my garage door. They instructed me to leave my garage door open since I wouldn't be home due to having to work that day and I did. So for them not showing up to my home to fix my garage caused my home to be unsecured for the whole day! That's is insane. Why would you lie to me and tell me that a technician would be by shortly and they never show up? Why would you set up and appointment and not call the customer to inform them if you can complete the job or come by to do the job? Why would you give me the run around? after I call several times to inquire about help and you refuse to help me! I even asked to speak to a manager and you all told me that all the managers were in a meeting! lol come on. What kind of shady business are you all running. Anyways pls make sure you refund me back the money you charged when you took my credit card information. The only reason I even tried to work with you all again and called this Monday morning was because you are the company that my builders claim installed my garage door so I figured why not use you! But I was wrong! Big mistake. The man I spoke to earlier did not tell me what was going on or why no one showed up to fix my garage door. He promised he would call me back in 10mins but never did. So after about 45mins I called back again and asked to speak to a manger and they told me all your managers were unavailable! This is a joke. How can you all treat paying customers so poorly! Your customer service is terrible. The way you all run your business is terrible. I refuse to continue to be mistreated .. I wish I had the number for corporate so I can let them know how things are .. this is unacceptable and very unprofessional! So my advice to all future customers is to please take your business and money else where!

Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....