Called Stellar a year ago and was very satisfied with their service, so here we go again…read more Dishwasher was on the fritz again. Problem was easy to fix. Somehow the water line got turned off, neither my boys or myself could have done it, the shut off not in a place where you can turn it off by accident, very odd??? (Spirits!!!) Anyway, Oliver diagnosed the problem quickly & even adjusted the washer so it sits straight. All it cost was the price of the service call. Very reasonable! Stellar is a very reliable & cost friendly Appliance repair business. In need of a repair? Call Stellar!!!

Thank you so much for coming on short notice and fixing the issue quickly, you guys are awesome…read more From talking to your customer service employee on the phone to having Oliver come out, everything went smoothly. I contacted a lot of companies and they couldn't give me an answer if my issue could be fixed, but Oliver fixed it fast. My problem was fixed in less than 10 minutes, the best $165 dollars I ever spent! Oliver came on time, knew what the problem was within minutes of looking at my dishwasher, didn't even have to pull it out, fixed it, and now it sits pretty in my cabinet. The problem was so simple to fix and has been causing me so much stress for the last few weeks. I can now relax and enjoy my kitchen. More companies need to be like you. Thank you again for having such great employees.

I contacted Gold Coast because my 16 yr old oven ceased functioning. They had someone out first…read morething the next morning. He diagnosed the problem, said he would have to order the part, and informed me what the repair would cost. I paid for the repair and was contacted a couple days later when the part arrived. The technician installed the part, but unfortunately, that did not fix the issue. A new diagnostic revealed it was a different part and the manufacturer said they no longer make or supply it, so I would need to purchase a new oven. I was not upset about any of this, just a but bummed that I had spent several hundred dollars for a repair that didn't help. To my surprise, Gold Coast informed me they would be refunding all charges above the standard diagnostic fee, including what I paid for the part. The refund arrived a couple days later. I was highly impressed that they were willing to eat the cost of a part in order to maintain good customer relations. I was skeptical of initially contacting them because their website makes it seem as if they work on nothing but refrigeration, freezer, and ice machines. I am so happy to find out they work on all major appliances and I will definitely be calling them for any future needs.

My six year old upright freezer "high temp" alarm was beeping & what the manual suggested didn't…read morework. Fearing the threat of many dollars in frozen food defrosting, I called Gold Coast, my first time using them. Luck was on my side & Aaron arrived the same day I called. He was on time, friendly, professional and thorough. I appreciate any service professional who isn't pushy when it comes to repairing vs. just buying a newer appliance, which is what Aaron suggested since the repair cost would be close to a new freezer cost, so my new freezer arrives in a few days. I felt the price for the service call was fair based on the time Aaron spent diagnosing the problem. I wouldn't hesitate to call Gold Coast again; I highly recommend them. A+++

Mr Appliance of Oakley has some major customer service issues…read more I booked an appointment online. Days later they called to reschedule for three days later. Then they didn't show up. No call, just flaked. When I called, they said I didn't have an appointment with them. The excuse was "your appointment was cancelled by the call center." Mr. Appliance, sir, you need better customer service.

Absolutely Horrible Experience - Stay Away from Mr. Appliance!…read more If I could give zero stars, I would. Mr. Appliance has been the most unprofessional, incompetent, and infuriating company we've ever had the misfortune of dealing with. This experience has been nothing short of a nightmare. We moved into our new home in January 2025 with a home warranty through Old Republic. From the moment we moved in, our washer and dryer didn't work. We're a family of five -- three kids who wear school uniforms and play sports daily (hello, endless laundry), and two working parents who work out daily and also need clean clothes for work. Laundry isn't a convenience for us -- it's a necessity. We contacted Mr. Appliance immediately -- that was FOUR MONTHS ago. In that time, we have not had a single week with a fully functioning washer and dryer. The first technician came out twice, ordered parts, and made no progress. We waited weeks. Then a second technician took over and came out SEVEN different times. Each time, he ordered more parts. Each time, nothing worked. At one point, the technician admitted he might have completely broken our dryer during one of the failed repair attempts. We later learned his manager told him he'd be financially responsible for the unit if he did -- and instead of acting professionally, the technician guilt-tripped us about it. In an even more bizarre and unprofessional turn, that same technician was made to come back by his boss on a Saturday which was his day off and a day he had his daughter or else he'd have to pay for the dryer-- so he brought his daughter with him. Yes, his daughter -- to our home, during a service call. Completely unacceptable! Eventually, after waiting, confusion, and zero resolution, Old Republic cashed us out for the washer -- only because it was clearly beyond the scope of anyone at Mr. Appliance to fix it. We are STILL without a working dryer. Old Republic has now sent out another company, for a "2nd opinion" who (of course) ordered more parts, and we're back in the waiting game. Mr. Appliance has replaced on our dryer the heating element, thermostats, motor and now the new company says it needs to order new bearings for the dryer tub. Old Republic has probably spent well over $1k which is over the value of a new machine. We've spent four months dragging laundry baskets to family members' homes and laundromats while working full-time, managing three busy kids, and receiving absolutely no compassion, urgency, or accountability from anyone involved. Mr. Appliance is a disaster of a company -- careless, disorganized, and completely lacking in professional standards. And Old Republic Home Warranty? They're no better. They assign these third-rate vendors, leave families hanging, and offer no oversight when things spiral out of control. Save yourself the months of frustration, the constant rescheduling, the unanswered calls, and the emotional drain. STAY FAR AWAY from Mr. Appliance -- and if you have Old Republic Home Warranty, just pray you never need to use it.

Lyle was great. Diagnosed the issue with my 20-year old dryer and had it fixed in 45 minutes. He's…read morevery knowledgeable and professional. I will call them again!

I had a Dacor microwave oven that quit heating. It was 6 years old. I was planning on just…read morereplacing it. I decided to contact Domestic Appliance Service. Lyle came out. He was on time, prepared, professional, and knowledgeable. He replaced the door switch, and the microwave was back in service. I then took my lovely wife out to dinner. Why, you might ask? I was prepared to spend $1500.00 for a new microwave, plus installation. My repair was $150.00. So, in my , mind, I made $1350.00. Because I had already planned on spending the money, and I didn't have to!

We have outdoor washer/dryer, Mice started to make a nest at bottom of the washer. I need help to…read moreseal the bottom with a mash screen. Called around to find an appliance guy to fix it, no one took the job, because it was not a technical problem. However, Lux Appliance responded quickly. Roman came , opened the front panel, cleaned leaves inside and sealed the bottom. I really appreciate his working altitude, he will take any job related to appliance, no matter small or big, and He is good at fixing the problem. I highly recommend him.

Told me he knew exactly what the problem was and that he was going to be able to fix the mini…read morefridge. That was a complete lie . Supposedly brought the item needed to repair which was super expensive And it did nothing! Then went radio silence! Stay away and don't use him !!!

Best in the business!!! If you are looking for good quality and honest repair service I highly…read morerecommend Contra Costa Appliance Service. One quick call and Nicole set up a same day appointment and followed up with texts to let us know when they would arrive. Adam and Kyle quickly diagnosed our refrigerator issue and had it back up an running immediately. We couldn't be happier and their service rates are extremely reasonable. 5 star service!!

I called CCAS because my "out-of-warranty" 2019 fridge was icing at bottom shelf just on top of the…read morebottom freezer. The tech (Adam) came in and at the door, he asked whether it was okay to enter with shoes! Really? We are in the 21st century, who does that? I asked him to put plastic shoe covers I keep near main door. He was happy doing that. When he saw we had a Samsung fridge that is making ice at the bottom shelf, he did not even check the problem. I wondered to myself, how did Adam know what the problem was without checking? Well, he stated that he knew what the problem was from his experience. According to him, some part in the section of the fridge at top labeled "Twin Cooling Plus" was at fault, and needed to be replaced. Estimated part cost $249, plus a labor cost of $300 (Total $549). He asked me whether to order the part. Well, having been cleaning this "hard-to-remove" ice for several weeks, I quickly agreed. He stated he would call me to schedule when the part arrived. A few hours later (instinctively), I decided to check with Samsung. They connected me with their local service provider. The tech listened to my problem description and asked me to pay $140 to schedule service. He stated there would be an additional charge of $60 after the service was completed. If a part was needed, that would be extra. So, I gathered that if the part cost as CCAS had told me ($249), Samsung be a better choice for the service with a total charge of $449 ($100 cheaper that CCAS). I decided to think about it for 2 days. On the third day, I called CCAS to cancel. They told me that the part had already been ordered and arrived; so, if I cancelled, I would have to pay a restocking fee of 25%, plus shipping charges to and fro for a total of $68. I immediately refuted it, but Adam told me they would send it to collections. I told him to invoice me to give time to think about it. Meanwhile, I paid Samsung $140 and scheduled service. The following week, a Samsung tech came by. He asked that I remove the foods in the fridge to leave it clear. He proceeded with removing the shelves and opening the cover at back of fridge. After about 15 minutes, the tech I informed me that the water was leaking from an iced blocked pipe at back of fridge. He removed it, cleaned it out, and put it back. He then told me the problem should be fixed now. He gave me a 90-day warranty and asked me to call them should the problem resurface. Since I had paid $140 earlier, the tech said I needed to pay nothing else. What? Just saved $409 (549-$140) by skipping CCAS! Talk of experience that Adam mentioned - had he taken the time to check the problem, he would perhaps have learned that I did not need a costly part (especially for a 2019 reputable manufacturer's appliance). A few days later, an invoice of $68 arrived in the mail from CCAS as promised. Now, after receiving it, I asked myself: I didn't even need this part had Adam taken the time to diagnose the problem as expected. Why am I even paying the $68? According to Adam, it was because I asked him to order the part he had GUESSED was needed. Think about that for a moment. Now, for future would-be customers, figure this for yourself as you prepare to call CCAS. I am just so done with them.

Though this review is a few years overdue, we had the best experience with Sher appliance repair…read more Our dryer was fixed promptly and the service was great.

I found this company on Yelp and on asked Ali to do a service on our 22-year-old washer and dryer…read more After replacing parts and charging me $496, Ali said our washer was good to go. Today, just over 90 days later, a part on the drum disintegrated during a wash load. I called Ali and asked him to come back today. Two other employees came and told me 1) the part was irreplaceable and 2) the work is out of warranty and 3) buy a new washer. My response: Ali should have seen this part was disintegrated and advised me to not spend any more on this appliance! Based on this, I am giving the lowest review I think I ever have.

Recently I got an LG fridge from Justin & company (Appliance Reliance) from an ad I saw on…read moreCraigslist.  I am marking 5 stars because Justin was very clear and honest with few minor issues with the fridge. He did not had to do that. I like to work with people who are upfront and honest. Justin also helped me with fixes. Also within reason Justin working with his wife on phone gave me good price. LG fridge I got is working great and all went well. Great experience. I am a Brentwood resident and pick up in Oakley was not far.

Please do not buy a refurbished washer and dryer from this company. It was the worst customer…read moreservice I've ever had. I had questions for the receptionist coordinating the delivery and when I would call, she would only text me back and last minute told me they would only take cash when delivering my washer and dryer, then my husband had to help take it up our stairs. I don't expect a refurbished washer and dryer to look perfect or to be shiny but this dryer had rust on it and we were not told about this huge eye sore! A refurbished project should not only fix the interior features, and after speaking with the owner Jacey she agreed that they would have someone come to sand the rust out. Well of course that appointment was a no call/ no show. If the owner can't even honor an appointment, I understand why I had horrible customer service from an employee. For that reason I will just take the lost and work on this rust project myself but PLEASE PROCEED WITH CAUTION

Our two-year old washer stopped spinning during the rinse cycle. I reached out to DB Appliance…read moreRepair via Yelp for a quote. Got a good response time with the cost of the service visit. He was able to fit us in for a late afternoon appointment. I got a text from him saying he was about ten minutes out, and right on time, he showed up. He was able to diagnose the problem and fortunately, it was a quick and easy repair, as he had the part needed on-hand with him. Payment was easily made through email, with several options (I chose Apple Pay). Hopefully, our kitchen appliances behave for a while, *knock wood*, but I definitely would reach out to him immediately with any problems we have.

Needed to finally get our washer/dryer combo fixed because I got tired of dragging two hampers to…read moreand from the laundry facility here. My wife found DB Appliance and the rest is history. Very responsive, friendly, knowledgeable, and reliable. He came to fix one issue and gave the washer a thorough once over before completing his work. Not sure how his rates compare to other companies, but I'm pretty confident in saying I'll never have to find out. Danny will be my go to appliance repair man, hands down.

Carlos showed up on-time, and quickly diagnosed and resolved our ice-maker challenge. I was very…read moreimpressed with his technical acumen, and his ability to fix our problem. Within 30 minutes, he replaced defective hardware and within 6 hours we had ice! He was great to work with, I highly recommend TS appliances - just wow! Very happy customer, Doug Dorsett (real person), San Ramon, CA

Victor was prompt, professional, friendly and very informative! He was ready and had the part…read moreavailable. He was super knowledgeable and loved dogs!