This is the WORST grocery store I've ever encountered. If they weren't so close to my house I would NEVER go here. I make a point to go to Strack's or Meijer instead, even though they're much further away.
Here are the problems with this Jewel:
1) EXPIRED FOOD. Yes, expired food. If you want to play a fun game, go look at the expiration dates on in the dairy and cheese areas. The Cheese area is near produce (you'll know you're in the produce area by the moldy fruits, veggies and berries). Look at those deli salads and cheeses. Look at the dates. I don't know who is in charge of removing the expired items but every single time I go to this specific Jewel in Dyer, I find at least 5 expired items.
The milk/dairy section is in the back. The dates are clearly printed on all of those cheeses and those dairy products. EXPIRED.
2) LACK OF FOOD. The ONLY reason I go to this jewel is for a very quick item or two, as I mentioned before. However, that's a gamble because most of the time, they're sold out of whatever you want, or they've decided not to carry it anymore. Once I ran there for green onions. "We're out of green onions." That's not an exotic food... really? Another time I went there for queso fresco cheese. I was taken to the empty shelf where it should be and I was told they didn't know when they'd get it back in. I looked for vanilla activia yogurt one time. Gone. None. Empty shelves. Another time I went to get frozen pretzels. Nope. Empty shelf. Look around the store. Empty shelves everywhere. Who is in charge of ordering items? Where did your macarons go? They were in the freezer and you guys said you just decided to no longer carry them. Odd, because they were always sold out... your shelf was ALWAYS empty.
3) LACK OF EMPLOYEES/QUALITY EMPLOYEES. I cannot tell you how often there are only two checkout lanes open. There are carts all over the parking lot and none available when you walk in. No one at the customer service desk. No one within miles of the liquor department. Do you guys have anyone working here? No wonder your store is filled with expired goods. You have no one working!!!!!!!!!!! Multiple times I've walked in to find NO carts. Now, if I do go here, I'll grab a cart for the parking lot... some times a few... and push them into the store. Cool that I'm doing the work of their employees.
4) TERRIBLE SIGNAGE. They just "reorganized" or whatever they want to call it. Maybe that's a good thing because the iced tea was here, sports drinks over, there, bottle water way over there and pop in these three aisles here. However, they didn't UPDATE THE SIGNS to show you where things are. Also, they're hung in a way where you can hardly see them. PLEASE put the items on the signs at the beginning and the end of the aisle so people can see? The clogs caused by everyone stopping at every dang aisle to peer down and try to read the incorrect sign at the end is obnoxious. I don't need to see Ketchup/Mustard" on one side and waaaaaay down it says "Salad Dressing/Pickles" at the end. Put "Ketchup/Mustard/Salad Dressing/Pickles" on both sides and avoid that horrible clog. Then again, we'll all be standing in line for 45 minutes while your two checkout lanes are open so I'm sure any shot of good customer service will go out the window by the time we leave anyway.
5) DIRTY. It's easy. Clean your store. It looks so dirty and so trashy. We know it's filled with expired items and empty shelves but maybe could you pick up the vegetable leaves on the floor and cracked portions of nuts?
I think the worst thing is how little their management cares about their trashy store. Every time I find expired items (which, is literally every visit to this store), I point them out to employees. Does this change? No. Have I talked to managers. Yes. Do they fix the problem? No.
If you need a quick package of ruffles, maybe stop here. Then again, you might find an empty ruffles area. If you have a real shopping list of items you need to buy, go to Strack's in Schererville or St. John, go to Waltz in Dyer (even though it's more expensive) or go to Meijer. This is the WORST grocery store in the area.
Note: I've shopped at other Jewel/Osco's for years and this is NOT typical. The Dyer branch is just simply awful. read more