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    Jewel-Osco

    2.0 (66 reviews)
    ModerateGrocery
    Open 6:00 am - 12:00 AM (Next day)

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    This is the side of the service desk and the time I was there

    Subject: Formal Complaint Regarding Unprofessional Behavior of a Rude Disrespectful Manager name Sharon at the (Darien location) Still to this day upper management has responded to my complaint I did on Google over a week ago. To Whom It May Concern, I am writing to express my deep dissatisfaction and disappointment with the service I received at your store's customer service desk on August 29, 2023. I had come to the customer service desk to cash in two Lottery tickets and to get change for my hundred-dollar bill. However, my experience was marred by the behavior of your manager, Sharon. Upon approaching the customer service desk, I handed my money to Sharon to complete the transaction. To my shock, she snatched the money from my hand and proceeded to roll her eyes in a dismissive manner. This action alone was disrespectful and unprofessional, leaving me feeling both humiliated and uncomfortable. Furthermore, I couldn't help but feel that I was being discriminated against, as Sharon's demeanor and attitude seemed to be driven by bias rather than professionalism. Her rude and unprofessional behavior tarnished my perception of your store, where I have been a regular shopper for quite some time. It is noteworthy to mention that my experience with Crystal, an associate at the self-checkout area, was entirely different. Crystal exhibited a commendable level of customer service, even going above and beyond to guide me to the correct sale item. This positive interaction further amplified the disappointment I felt due to Sharon's conduct. In an attempt to address the matter, I sought to obtain Sharon's last name. Regrettably, my efforts were met with resistance. Even after involving Crystal to inquire about Sharon's last name, she vehemently refused to provide it, and her response was both unprofessional and inappropriate. Upon reviewing the feedback and reviews, I noticed that Sharon's behavior appears to be a recurring issue, and my experience only confirms the validity of these concerns. I am writing this formal complaint in the hopes that appropriate action will be taken to address Sharon's behavior and prevent similar incidents from occurring in the future. Customer service is a crucial aspect of any business, and instances of unprofessionalism like this can drive customers away. I kindly request a response to this complaint to acknowledge its receipt and to inform me of any actions taken to address the matter. I hope that your organization takes the necessary steps to uphold a standard of professionalism and respect for all customers. I added the picture of the clock when she refused to give me her last name. Thank you for your attention to this matter. Sincerely, Mrs. Lady Gardner 773-669-1338

    Unacceptable to sell items that are expired - purchased August 11th.... expired as of August 9th

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    Terrible customer service and the worst deli experience very disappointing workers not slicing meats properly

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    Switched my prescription over from walgreens an d could not be happier. They are happy, on time, refill every 30 days with no trouble

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    Page 1 of 2

    Ask the Community - Jewel-Osco

    Review Highlights - Jewel-Osco

    I go to Darien jewel 2 or 3 times a week and always have a great experience.

    Mentioned in 3 reviews

    Read more highlights

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    Rather convenient nearby grocer. Nothing special though. Prices usually better than Jewel (same…read moredistance for me), but I do hate when they make you buy multiple of something to get a decent price. Jewel way worse on that though too (or to download their app). Normally, I'd give 3 stars, but I'm currently avoiding due to the fact they sold me moldy buns (Dave's). I bought them on November 10th, but the expiration date was 10/31 (which I didn't look at until after I noticed the green bread I was holding and almost bit into). 6 month ban for that. Sickening. Oh, and one more thing, not even any surprise, or even an apology, when I returned them. Just business as usual.

    THE OTHER SIDE OF TOWN…read more Sometimes it's nice to venture to the far end of where you live, even if it's just a beer run. Of the two Meijer stores in Bolingbrook, this is the eastern location near I-355 & Boughton Rd. It's off of Janes Ave in the same general vicinity as IHOP, Buffalo Wild Wings, and Discount Tire. The store is laid out in a mirror image of the one I'm used to, so it took me a while to find what I needed. A 12pk of Half Acre Daisy Cutter was marked down to $18 (normally $25) and a 4pk of Stella Artois tallboys was $7, also a very good deal. I only bought booze on this trip, so I can't comment on the quality or availability of produce. The shopping floor seemed clean and well-organized. I made use of the US Bank ATM inside and couldn't help but notice it was much smaller than the behemoth at the Meijer on Weber Rd, AKA Bolingbrook West. I stood there slightly hunched over, punching in my PIN on a keypad that seemed tiny by comparison. Were Derek Zoolander present, he would've said "what is this, a cash machine for ants??" During self-checkout, the guy who came over to scan my ID for the beer waved his badge and was greeted with the classic 21st century nuisance--dude's password had expired! He politely retreated to his master terminal, coming back several minutes later to finish ringing me up. A minor inconvenience, plus I got a decent chuckle out of it. Glad I'm not the only one that happens to. * TL;DR * It's not the one I usually hit up, but Bolingbrook's other Meijer is A-OK. The store was tidy and I found what I needed. Self-checkout took longer than I would've liked, though not a huge issue. I don't imagine I'll come here much in the future as the one on Weber is merely a stone's throw from my house. This strikes me as a decent Meijer servicing the people of eastern Bolingbrook, Woodridge, and Darien.

    Amazon Fresh - Bang drinks

    Amazon Fresh

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    Update: I am removing one of the stars from my original rating. There is one drawback to shopping…read morehere, and that is the fact that you don't receive your receipt or see what you're being charged until several hours after your trip is complete. This is the 2nd time out of about 6 trips that I've been overcharged. I was charged for a 12oz raspberry instead of 6oz, which resulted in being charged $4 more than I should have been. The process to get it corrected was not easy. You have to call a call center (overseas) and ask for an adjustment, and it takes quite a while on the phone. I couldn't wait to hang up and get back to my weekend. Then they called back to say they hadn't finished and they wanted to let me know the $4 adjustment was processed and I should see the adjustment in 5 business days. Because of the painstaking process, next time, Im just going to request a refund for the item, because that's the only option that doesn't waste so much of my time for the company's error. Original Review: This is my favorite grocery store. Actually, it's the perfect grocery store for someone like me who has a lot of anxiety atound grocery shopping. I'd much rather go to the dentist than grocery shopping. Usually; but not at this Amazon Fresh. I just grab my reusable bag, scan my Amazon store code, fill up my bag, get a big slice of pizza, and then leave, scanning my code again ln the way out. I can be in and out in under 5 minutes. The things I hate about grocery shopping - waiting in checkout lines while my frozens melt, sorting through bad produce, crowds bumping carts, and that awful smell don't exist at this Amazon Frsh store. Plus, the hot bar, salad bar, and pizza area look very clean and appetizing. The pizza is a million times better than at Whole Foods.

    I used AMAZON FRESH for the very first time and the experience was great. I ordered, text them…read morethat I was on my way and indicated that I wanted no substitutions for the products I chose. We drove into the assigned parking place and within minutes a gentleman came out and placed my items into my trunk. I think I'll do it again. Try it.

    Jewel-Osco - grocery - Updated May 2026

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