Wonderful accommodations and a host who really cares made my vacation extra special. I would book…read moreagain.

Don't book with thus company! They advertise homes at crazy high prices and when you arrive…read moremultiple things won't work! Hilary, the owner is so rude and will badger you before and after your rental! Beware of this company and any properties they manage!

STS (Sea to Ski) is a collection of family owned businesses headed by Andrew Wunder. These…read morebusinesses include Vacation Rentals STS, STS Condo Rentals, STS Travel, and STS Acquisitions. Perhaps there are more. His brother Stephen and son Christian and wife Brittney all assist him in his work and at least brother and son are part owners of these businesses. Their business plan involves capitalizing on the crashed time share industry to profit. The three Wunders I met are all handsome people, socially adept and intelligent. I left after meeting them in early November of 2011 feeling they were honest and forthright people. Both brothers, son and salesman (Andre) assured my wife and me through promises oral and written that if we weren't satisfied with their services we could leave the club and receive our money back. I was I member for about 4.5 months until I realized how dishonest the Wunder clan is. To support this contention, go to http://finance.boston.com/boston/news/read/21703325/tradewinds_vacations_terminates_sea_to_ski The article states: "Tradewinds Vacations has terminated distributor Sea to Ski (STS), for misleading sales presentations and misrepresenting the Tradewinds product....Tradewinds Vacations in no way supports or endorses STS or other dishonest companies." At the time of joining STS Vacations my wife and I found no BBB complaints against STS. Shortly after our vacation nightmare we started counting the complaints against STS. They had racked up 17 complaints since our joining (that was in less than 6 months). STS Acquisitions had racked up 8 complaints. RCI, the partner of STS that apparently booked our vacation in Jamaica for STS, had a BBB rating of F as of April of 2012. STS currently sports a "C+" but if you added in their STS Acquisition complaints you're up to 25 complaints (D-rating by the BBB) in less than 1 year! Tradewinds fired them for rampant dishonesty, no doubt with good cause. Our STS Treatment and Suit On the first and last vacation trip booked by STS we were assured repeatedly--based on my explicit wishes-- they STS would respect our budgetary constraints (2-3 grand), would pay for our resort accommodations with the money we provided, and would book us in studio apt so that we could opt out of the very pricy all-inclusive "option". We arrived at our destination in Jamaica only to learn: 1. STS had paid nothing to the resort; 2. no studio quarters existed at the resort; and 3. we had to immediately pay for our room--and the included and non-optional all-inclusive package: $4200. This was in addition to the 1900 we had previously paid to STS. WE were compelled to max out credit cards and hope STS would act responsibly. Realizing how soul-less and deceptive these people were, we then insisted that our promised full money buy-back guarantee be honored. STS then refused to honor even this contractual obligation. We sued them in small claims court on grounds of fraudulent inducement of a contract based on the failure to disclose material conditions of the contract. They hired an attorney to counter sue us in small claims court. During the hearing on July 30the judge asked Christian Wunder: "since the accommodations charge paid in advance by the plaintiff was $300, what was the other $3900 for?" Christian Wunder replied: "that was for food." The judge quickly ruled against STS and awarded us our full claim of $7500 plus court costs and denied the STS counter suit claims. Forty days after the suit, and they day before we would have filed to have them held in contempt for non-payment, Andrew Wunder paid the 7500 judgment.

Not what they advertise. They do not have a special privilege to get weeks whenever they want…read more Buyer beware.

We stayed at Copper Mountain in Center Village at the Mountain Plaza. It was an easy walk to the…read morelifts; and we kept our skis in a ski locker close to the room which made getting ready in the mornings easy! I enjoyed being in Center Village as it was close to food, entertainment, and of course skiing. The condo was clean and well stocked (friends stayed in another building with a different vendor and they did not have nearly the items we had). I rent my home at Topsail Beach NC so I understand the importance of a well stocked home. Working with The Lark Mountain Group was easy. They provided very specific instructions and I knew exactly what I needed to do and when. I had no issues so I did not have to reach out. I would book with Lark Mountain Group again.

We did not stay at Lisa's Copper Mountain condo. However, I am giving her five stars for the way…read moreshe promptly and generously handled my Airbnb cancellation. A little backstory: On May 27, 2024, I made a reservation through Airbnb to stay at Lisa's condo in February 2025. The cancellation policy required a 50% fee should the reservation be canceled at least 30 days before arrival. I paid in full when I made the reservation. Three days after the I made the reservation, I had to cancel it due to some unforeseen circumstance. I contacted Lisa and explained my situation. She could have easily stuck with the cancellation policy and charged me 50% of the total. However, she agreed to waive the fee and did so promptly. Lisa was generous and I wanted to give a shout out to her. Thank you so much, Lisa.

Great way to spend time with friends and trying something new! We came here on a Friday for a 2…read morehour tour at 1:30pm. There were 4 in our group and we were paired with a couple other parties for a total of 7 or 8. Our instructor was super friendly and helpful, made sure we were safe and showed us all the best spots/views. It was cold at the top, so be sure to bundle up! 2 hour was the perfect duration for us as we started to feel the cold and tire out/get hungry. It's definitely pricy but if you split the tide with someone, it's totally worth the experience! @azfitfoodfun

We have rented with Grand Adventures winter (snowmobiles) & summer (ATVs). Always great service and…read morehelpful staff. Highly recommend.

We have been a client for a couple of years now. The professionalism and attention to detail is…read moreunmatched. When we began the process Stephanie gave us several recommendations to improve visibility and income and man did they pay off! We became a Superhost within a few weeks and the bookings have been non-stop. The 3rd party trades she hires for cleaning, maintanance and repairs are top-notch and well vetted. Look no further for management!

Our consistent 5-star reviews are a reflection of Stephanie's diligence and attention to detail…read more She anticipates any needs and is always professional in her communication with our guests. We also appreciate her concise financial reports. Not only that, Stephanie is a really nice person!

Don't pay for a premium service with inferior results…read more I gave this company too many chances. After numerous guest complaints of a lack of cleanliness, I finally said enough. They promise hotel quality linens that are laundered off site, re-staging the property according to airbnb photos, and top notch service. I have complained to the manager on numerous occasions and nothing changes. There is zero quality control and I would expect that they never inspect their employees cleaning service...and if they are inspecting, that is worse. A few examples of times that I have personally checked the home: trash left in can, trash left outside the back door, coffee grounds on the kitchen floor, nothing has EVER been staged back to photos upon my inspection, dining chair left outside in the rain, soiled linens, I have never seen them put out our mini toiletries for guests as promised, filthy tub with soap scum and hair, back door unlocked, cleaners still in the home when guests arrived at 4pm, rugs not vacuumed, and I could go on and on. Their lack of caring and detail is appalling. Avoid this company at all costs.

I used Guest Prep for multiple Airbnb properties for over a year. I received great service until…read morethe past month. Service suddenly deteriorated drastically. I had a cleaner leave the doors to the apartment unlocked when she left, comforters were not changed, dirty linens were left out for the next guest to view, and my cleaning instructions were disregarded. I had to inspect each property and fix their mistakes. I reached out to customer service to work on the issues but they were unresponsive. A scheduled call with customer service was disregarded. I stated that is they they didn't call me to discuss the issues, I would cancel my service. Guest Prep opted to stop servicing my properties rather than address the issues. I'm fortunate that I had been interviewing other cleaners to replace them. I think they are overwhelmed and are dealing with excessive turnover hence the decrease in quality and lack of communication from management.