This is the worst airline. Don't ever ever fly Southwest. First and last time. Attendants were…read morerude, honestly worst experience I've had. I bought souvenirs in the airport and they weren't allowing me to bring them onboard because it was considered a third "bag"! No other airline has ever had a ridiculous rule like that. Fly United! That's my recommendation.

Very nice trip to Puerto Rico! Loved how the staff treated everyone!. It was a super long flight…read morebut the flight attendants made it much easier. Thank you

Used to be a great deal for getting to Culebra and Vieques. Unfortunately their prices have…read moredoubled, mostly due to lack of competition. The Britten Norman Islander planes are fantastic fun to fly in; if you're not used to small planes it can be nerve wracking at first, but just remember these planes and this airline make this flight all day every day and there's never an issue. Two of the three available landing patterns in Culebra are terrifying, but once you've gone a few times you realize the pilots know exactly what they're doing and the landing experience becomes hilarious and awesome. I highly recommend the flight to Culebra, doesn't matter if its on VAL or one of the other two airlines.

I recently went on vacation to Vieques, which is one of the smaller islands in Puerto Rico,…read moreSouth-East of the main island. Two options to get there from San Juan: drive across the main island to catch a ferry (and waste a whole day), or brace yourself and fly Vieques Airlink. We opted for the second option, and it was quite epic... First the airport: the person at the check-in counter was a fifteen year old kid wearing shorts and flip-flops, he never checked our IDs but instead asked us to write down our name and weight (!) on a sheet of scrap paper. 45 minutes later, we're boarding a tiny propeller airplane with 8 seats... the pilot is talking on his cell phone while taking off... seriously! I guess I'm making it sound worse than it really was... we landed safe and sound in Vieques after 20 minutes over the ocean, and I actually enjoyed it (though some of my travel companion who aren't so much into flying almost had heart attacks!). And as I hear from locals, it is much more reliable than the ferry, which runs on a rather arbitrary schedule. Not for the faint of heart, but it was actually quite fun.

What an amazing costumer service this counter has . They were doing their job happy and willing . I…read morerequested a wheelchair and they bring it right away no long faces . Took our bags carefully and answered all our questions with a smile.

Delta is the best option for me from my home airport. Flight attendants are excellent. Most planes…read moreare updated. But please, Delta! Shuffle your playlist/ boarding music! Delta customers are begging you. If we have to hear about Butterflies or Adele sending her love one more time, we're gonna ask for parachutes.

We love flying in and out of this airport. It is super easy to navigate your way through baggage…read moreclaim, TSA and at the gate waiting to board your flight. They even have a small shop to get breakfast before you board your early morning flight. Coffee, pastry, juice, peanuts and crackers only $10, no other airport does that. I've read comments about rude employees and to be honest our experience was quite the opposite. Everyone was so nice and helpful.

Merecedita is a great location to travel to Orlando. The USDA and TSA could be rough at times. I…read morehad a hard time trying to contact the long term parking attendant for questions. There is no one to contact for questions you are on your own. Taxis could be very expensive at times because there is no Uber. Also seating areas are restricted and you have to wait outside before they let you in. In rainy days hard not to stay dry.

As of December 2025, Vieques Air Link has increased their baggage charges to an outrageous level,…read moremuch higher than Cape Air, $2/lb for anything over 25 lbs per person including everything (backpack, handbag, etc). So for San Juan to Culebra, we paid $129 per ticket and then an unexpected $83 each for baggage, so the real price was $212 each. One way. Ouch. When Cape Air cancelled our late afternoon flight, we should have stuck with our original Plan B to take the ferry from Ceiba, which would have saved us around $300 total for the two of us.

We used VAL for our day trip to Culebra. And our experience was excellent our pilot Freddy was…read moreawesome both ways and very punctual. The return flight was the first ever flight I've seen depart early (like 45 mins) Short flight and very small plane which makes for a unique experience.

It sad this branch of Frontier has such a low rating. Our…read moreexperience was decent. The sitting area at our gate was a little dirty and grubby, but even with how crowded it was, we found a decent sitting spot. There was a good dining selection with a coffee shop that was nice too. I've definitely seen worse! It was good, but it wasn't great.

If I could give this airline 0 stars, I would. I booked a round-trip flight from Chicago to San…read moreJuan and back. I was in San Juan and went through TSA and went to my gate for my Frontier Airlines flight. One hour before the plane was supposed to takeoff they made an announcement that it was canceled and they didn't give us a reason and they told us that they would not be answering questions and that we need to go to the frontier airline help desk, which was all the way back through the other side of TSA. The staff there was less than accommodating and we got an option to either get a refund for the flight returning to Chicago or we would get a one night stay in a hotel and they would put us on the next available flight which wasn't until three nights after our original flight cancellation. They would not give us a three night stay (even tho that's how long we would be forced to stay in San Juan for) We were stuck in the airport for 5+ hours with no help, no flight, and no where to stay. DO NOT FLY FRONTIER!!!!

JetBlue check-in out of San Juan Airport was a different experience compared to NYC or Bradley…read moreairports. It felt very disorganized, & the lines were extremely long which made everything feel slow & a bit stressful. I also needed an accommodation & ended up waiting quite a while b4 getting assistance. Part of the delay came from not being told at the check-in counter that I needed to show my boarding pass @ the accommodation station. I was told someone would be w/ me shortly & to sit by the accommodation area, so I waited (but it ended up taking longer than expected). Eventually, I realized what was going on & went up to the accommodation station myself. When I got there, the employee acted as if I was supposed to already know I needed to present my boarding pass, which added to the frustration in the moment. The long waits & lack of clear instructions made things more difficult than it needed to be. However,when I got to the JetBlue gate the employees there were way nicer & helpful. They seemed to have it together. So it's a mixed experience.

I arrived in San Juan on a very late flight. My plane and another flight landed around the same…read moretime, so there were a lot of passengers heading to baggage claim at once. I didn't notice any staff members in the area, but once we found the correct baggage carousel, our luggage started arriving fairly quickly and we were able to collect our suitcases without much delay. After exiting the terminal, we requested an Uber, and our driver arrived within just a few minutes. We were picked up right outside the terminal and didn't need to walk to specific ride-share areas.

Good air conditioning!!!! Refillable water fountain and not crowded super quick just walk off the…read moreplane

Small sleepy airport in a small sleepy town…read more The airport perfectly complements the island. It's laid back, simple, and plain. You have a parking lot, restrooms, a café, chairs, the airline booths, and a Carlos Jeep Rental booth. And of course the runway, which is properly paved and smooth. The airport is always clean inside and out. No need for baggage claim. When you get off the plane you are handed you bags right there. There is never traffic getting in and out, and rarely crowds. No pressure when loading and unloading your vehicle at curbside. It's stress free, as opposed to the stressful ferry situation. I'd rather pay more and fly. Easy in and out. Any stress such as delayed or cancelled flights are really airline issues for the most part. Airport is across the street from Jerry's Jeep Rental, Carlos Jeep Rental, and La Pista restaurant. Next door is Gmart, El Encanto Bakery, and Happy Landing.

Nice counter person at air flamenco. Not busy at all in end of November on a Saturday in 2024.read more

Very small airport, easy in easy out. Clean facilities (PR standards) with adequate island hopping…read moreairlines. There are only vending machines and no air conditioning so come accordingly. Only complaint is there are no benches outside at pickup area. This is imperative post covid, especially when taxis tend to be on "island time". Sat on the curb & battled ants while waiting for my ride. It is $8.50/day to park & the lot closes & locks at 6 or 7pm (also island time).