1. Enterprise Rent-A-Car

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Ponce, PR

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Enterprise Rent-A-Car

3.0 (2 reviews)
Closed • Closed
Updated over 3 months ago

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Recommended Reviews - Enterprise Rent-A-Car

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3 years ago

Helpful 7
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9 years ago

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Beep Beep Jeep - Jeep at beach

Beep Beep Jeep

4.8(50 reviews)
64.6 km

This is a hustle business. Amateur business owners with no clue on how to run things. We rented…read morefrom the airport, inadvertently must have errored on entering my cell number and did not receive the very complicated pick up instructions. The company purchases a spot in the parking garage and puts you on an Easter egg hunt to find it. Sometimes I can't even find my own car in airports let alone hunting for a rental following a treasure map with an X marks the spot. We presumed this was in the rental car area along with the other companies. Nope! They never heard of Beep Beep. Dealing with these guys was like dealing with a couple of hustlers on a street corner. I let them know we'd just see them next time now that we knew the process. They say can't return the money and would give us a credit. I am shocked there are not more negative reviews. The whole thing felt very scammy.

Let me start by saying this: Beep Beep Jeep is far and above the VERY BEST vehicle rental company…read moreyou're likely to ever find. No joke. Renting a vehicle usually comes with varying degrees of hassle--whether it's being told there are no available cars when you arrive or being hit with unexpected fees later. In fact, things got so bad that I'm now on Enterprise Rent-A-Car's do-not-rent list. That's a whole other story, but it's also why I found Beep Beep Jeep while planning my 25th wedding anniversary trip with my wife. Sure, I was a bit skeptical when Beep Beep Jeep asked for the full cost of my rental up front months ago when I made my reservation, but honestly, I had little choice but to trust them. Enterprise owns most of the other car rental companies too, and they all share the same list. Beep Beep Jeep was pretty much my last resort--and I'm SO GLAD they were! When Lesty texted to say he was on his way to deliver the Jeep to us at the airport, I couldn't believe my eyes when he showed up. The back seat was filled with gold balloons and a personalized sign congratulating us on our 25th anniversary! But even better, there was an ice chest with Medalla Light and a bottle of champagne in the back! It. Blew. My. MIND! And to top it off, this wasn't just any Jeep Wrangler--it was a fully decked-out Willys edition with huge tires and all the bells and whistles! It was perfect. Lesty handed me the key and... that was it. Nothing to sign, nothing more to do. We just jumped in and drove off. I can't emphasize enough how glad I am that I had that Willys to drive around Puerto Rico. If you've never been to Puerto Rico before, you're in for a bit of culture shock with how people drive here--no one drives (or parks) like they're supposed to, and it's going to freak you out. Trust me. To make things more challenging, most of the roads are quite narrow with little to no shoulder. If you're planning to drive to the middle of the island, like to the Orocovis area, you need nothing less than one of these Jeeps. Trust me on this! The roads are full of blind hairpin turns on the windiest roads you've ever encountered. YOU NEED THIS JEEP! Your life may depend on it. You do not want to be driving these roads with these crazy Puerto Rician drivers in anything less. I cannot say enough about Beep Beep Jeep's service--just perfect. Lesty texted me a few hours before I was scheduled to have him pick up the Jeep and he told me to keep it for the rest of the night. Said he'd pick it up if I just left it in a parking garage in Old San Juan. And that's what I did--with only a half tank of gas (even though it was supposed to be full). I wanted to see if Beep Beep Jeep would hit me with a crazy expensive "fill-up fee," but no--they only charged my card $44.60, which is roughly what it would have cost me to top it off myself. To say I am pleasantly amazed with Beep Beep Jeep is an understatement.

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Beep Beep Jeep
Beep Beep Jeep
Beep Beep Jeep

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Borinquen Car Rental - Van they used to drop us back off

Borinquen Car Rental

3.0(2 reviews)
77.9 km

My family of 7 took a 10 day vacation in Rincon and needed a car rental that would fit all of us…read more On the 3rd day of driving, the driver's side tire went completely flat. We tried calling Borinquen Car Rental during business hours and no one answered. We were unable to get access to the spare tire because the bolt holding in place was completely stripped. With no other option as a tourist to the area, we had to purchase a new tire out of pocket. Upon removing the flat tire, we were shocked to see what condition it was in. The tires were so bad metal fray was showing on the inside of the tire. The tires' tread was so bald metal was coming through. This company clearly hasn't rotated the tires since they purchased the car. It is not the customer's responsibility to rotate the tires and make sure all bolts are properly threaded. During our use of the vehicle we did notice the alignment was off, pulling to the right. Again, it's not the customer's responsibility to check and repair the alignment of the vehicle they're renting to us. We saved the horrific tire and kept it in the small trunk space, to show them first hand. We were scheduled to return the vehicle at 11am on the last day of our rental. They sent a text changing the time of drop off to 3pm. We arrived exactly at 3pm and they were closed, but we could clearly hear people inside the office talking. So we called and they didn't answer again. They sent a text a short time later instructing us to just leave the key in the drop box. They knew we wanted to see them in person to physically show them the flattened tire, instead they avoided us. Later that night they text saying we were responsible for the alignment and the tires. They also complained that we purchased a winter tire instead of a summer or all season tire. Why Puerto Rico sells winter tires is another question, but we purchased the only tire available for the rental. That night they refused to answer our calls or call back and only would text. Finally after hours of texting back and forth the so-called owner called. He repeated the nonsense that customers are responsible for tire rotation and alignments. Makes us wonder if the customers are responsible for the oil change, filter change, tire balancing, and tuneups. After all of this headache the owner had the nerve to say we didn't vacuum beach sand from the rear good enough! We strongly discourage everyone, local and tourist to avoid this place at all costs.

We stayed at Isabella for our trip to PR which I didn't know had no Uber or Taxi services ready but…read morethankfully we managed to get a car rental service quickly at at Borinquen Car Rental. We only rented the car for a day which we used to drive around aguadilla for our adventures. Love how easy, clean, and communicative the company was. They also offer rides back to the resort. Highly recommend this car rental company!

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Borinquen Car Rental
Borinquen Car Rental
Borinquen Car Rental

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Enterprise Rent-A-Car - carrental - Updated October 2026

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