Subject: Urgent: Unacceptable Moving Service - Immediate Action Required
Dear Jay and owners of Jet Movers Service,
I hope this message finds you well. I am writing on behalf of my mother, Sallie, regarding the recent moving service you provided on 9/15/24. This was the second time we hired you, based on the positive experience we had previously. Unfortunately, this recent experience was far from satisfactory.
As you are aware, my mother recently underwent hip surgery and is currently dealing with a collapsed ankle and a broken foot, rendering her completely incapacitated and unable to move or walk around. Given her condition, it was crucial that her belongings were moved with care and organized appropriately in her new apartment.
However, the manner in which her belongings were placed in the new apartment was highly inconsiderate and disorganized. Despite the boxes being clearly labeled with the rooms they were intended for, they were scattered all over the place. This has created a hazardous environment for my mother, who relies on a walker and cane to navigate her home. The furniture was also not placed in the assigned rooms, further complicating her ability to move around safely.
This level of service is completely unacceptable. We trusted you to handle this move with the same integrity and quality of labor as before, especially considering my mother's physical limitations. The current state of her apartment is not only inconvenient but also poses a significant risk to her safety.
I am requesting that you come over as soon as possible to rectify this situation. The furniture needs to be moved to the appropriate rooms, and the boxes should be placed according to their labels. If this issue is not resolved promptly, we will have no choice but to seek further action.
Thank you for your immediate attention to this matter. We look forward to your prompt response and resolution.
Sincerely,
Amanda Hamilton read more