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    Jet Mobile

    1.0 (1 review)

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    7 years ago

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    Verizon

    Verizon

    2.4(17 reviews)
    1.4 miWest Omaha
    $$

    You think the DMV is bad? Try buying a phone at this Verizon location…read more First of all, the wait is insane. I'm talking several hours long. After finally speaking with one of the employees, I'm realizing it is because no one here has any idea of what they are doing. Something to be aware of is that there is no special discount you get from buying in the store and the employees don't know more about the phones, your plan, or your bill than you do based on the online portal. They are a middleman. The representative we spoke to seemed annoyed to be dealing with customers. I'm not sure of his name, but his identifying feature was oddly wearing sports goggles. I was trading in my iPhone 14 for a 16 pro. He side-eyed me and said in a leary tone "....so what's wrong with your phone?" Um, nothing, it is in perfect condition. Am I not allowed to want a new phone with a better camera? He then told me the trade in value for a phone is "random." Yes, he said "the computer randomly assigns a trade in value. It could be $700, it could be $800, there is no way to tell." Which is simply not true. He also was very confused by our plan/bill, which WE ended up walking him through. Finally, he said "yeah....I don't think you should buy a phone today. Your bill will either be $40 cheaper or $10 more a month." First of all, I never asked for recommendations based on the bill. Second of all, how do you NOT know which it is going to be? I left so frustrated. However, I went home and ordered online which was SO SIMPLE. Avoid this location at all costs.

    Holy smokes, did I have a bad experience today at this Verizon location. Salesy, salesy, salesy…read more I just needed a new phone. Knew exactly what I wanted. 30 minutes later after sales pitches on service after service that I explicitly said I didn't want...and they finally told me they didn't have the phone I wanted in stock. I walked out frustrated.

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    Verizon
    Verizon
    Verizon

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    Apple Village Pointe

    Apple Village Pointe

    2.6(137 reviews)
    1.1 miWest Omaha
    $$$

    Usually going to the Apple Store isn't at the top of anyone's list. It definitely wasn't on mine…read morebut I had to write a review because I had such a positive experience with staff. My phone had been having storage issues with system data taking over about half of the storage due to an updating issue. I was nervous that the appointment was going to take forever and the fact I had my toddler with me added to my anxiety about the situation. Upon walking in, I was immediately met by a friendly individual who took my name and set up an appointment. They directed me to the wall of games that my toddler was more than pleased to be able to utilize. Ralph was helping me out with my phone and I really appreciated how kind and knowledgeable he was. He walked me through everything and assured me that we would get my phone back to being usable! While my phone was updating, he mentioned that they were starting a class instructing people how to use the Apple pen alongside the iPad and some apps they use with it. He thought it would be fun for my daughter to join while we waited for my phone to update. Cue Davion! Perhaps one of the friendliest people I've met in a long time?! He was running the class and was so kind in helping my child hold the pen and showing her how to draw on the lended iPad. She had such a fun time following along with him on the screen and doing a little bit of her own thing as well! After a bit, my phone was fixed and fully back (Thanks, Ralph)! It's funny how an experience I was completely dreading ended up being the highlight of my day!

    People are very friendly but why does it take so long!!!! Just walked out after waiting 30 minutes…read morefor a clerk. All I wanted was to PAY CASH for a new watch!!!! Every time I've been in, it's a two hour visit.

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    Apple Village Pointe
    Apple Village Pointe
    Apple Village Pointe

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    Jet Mobile - mobilephones - Updated May 2026

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