The owner, Cuong, told me they can clean silk, I dropped off a $1000 silk top and this cleaner…read moreabsolutely destroyed it. It was returned dull, rough, and crunchy. The silk top is irreparable. He apologized and said he'd reimburse me if I brought the receipt so I did, and then he refused to do so. Do not bring anything of value here. I'm beyond disappointed.

Great spot for a last minute bridesmaid dress hemming. Was able to drop off and pick up in ~36…read morehours, but I bet a 24-hour turnaround could also be possible given how efficiently they work. I have brought work pants here in the past and gotten them hemmed too. Pricing is a little pricier than I'd expected, hence the four stars, but everything else is great.

The guys just never disappoint. Quick, reliable. Top notch service…read more And polite and agreeable as the icing on the cake. I transferred from a repeat customer to a loyal one. Thanks, guys!

From the moment I called to inquire about services to drop off, I had exceptional service. Every…read moresingle employee there is amazing, kind, friendly, and they truly care about your items. They took extra care of my duvet since it was delicate and it came back perfectly. They came to my apartment for pickup and dropoff and shook my hand and had a smile. Made me feel so comfortable and taken care of through the entire process. I don't normally write reviews but I genuinely couldn't recommend them enough.

Machines work great! Staff is very friendly and the facility is kept super clean. Machines take…read morequarters OR electronic payment via app.

I am SO impressed with the wash and fold delivery service. I did not know about Graustark before…read morethis year, so I can't speak to their old management and how improved the new management is, but I have had zero complaints. They are quick to answer my questions, provide quick turn around on the laundry, and are very kind both on the phone and in person. Been using them for months now and highly recommend.

Good service. It's expensive, but they did a really good job with archiving my daughter's wedding…read moredress.

The staff here is great and they have excellent communication and value. Would highly recommend…read morethis dry cleaners.

If you want miracles performed on your clothes, this is the place to go! I'm a messy eater and…read moredrinker (don't judge me), and they're basically like Houdini when it comes to making stains disappear. I honestly don't know how they do it. Turnaround is always quick, about 24 hours, and the staff are incredibly friendly. Parking is easy, which is always a bonus. The value is outstanding, especially compared to Tide Cleaners. I love supporting a great mom-and-pop business, and they'll definitely have my business for another 50 years!

Shady business. I had a shirt and apron dropped off at 10am. I called back and spoke to Santiago…read moreand requested I add a crease to my shirt. When I came back the next day, there was no crease. The owner told me I should of said it earlier and we can't look for your shirt after you drop it off to make modifications. I asked him do you outsource your work like some laundry places do. He said no. He didn't offer to even quickly crease the shirt for me as I would of waited since all work is done in house. Santiago the son needs to be retrained and the owner needs to stop protecting him as he was not part of the telephone conversation. Also he needs pricing posted somewhere. Shady business.

My experience has been nothing short of incredible, the service requested has been on point, the…read morequality of care amazing and the value for my money has been all good

Customer service is poor. Did not quote me a price or time. Said she would txt me when it's done…read more Apparently I had been in here a couple yrs ago and she just charged a random card on file after I left. Didn't give me a quote or receipt or let me know at she was charging me. I would have been fine if I knew but I would have used another payment. Found it to be an unethical business practice. Won't be back.

I question whether they even dry cleaned my clothings!! As shown in the pictures, stains still…read moreremain on many of my dresses. On the white dress, I was able to quickly wash off the stain with just water! They probably did not even wash that dress! It's one thing to not be able to remove stains, but it's another to not even send an apology or explanation for their failure. This is completely unacceptable. Also, some of the dresses are still wrinkled, which makes me wonder if they even pressed the dresses! What did they do exactly other than pick up and deliver the dresses back to me and then charged me?

UPDATE: Hamper finally responded (probably after seeing this review) with a completely…read morecondescending, snarky text, accusing me of putting my own cashmere sweater in the wash. Imagine getting a text from the owner saying: "there is absolutely no way garments can shrink in dry cleaning (that's kind of the whole point of getting garments dry cleaned.)" So.... I guess between the time the clothes were worn, sent to Hamper and then returned, they just magically shrank all on their own!! Of course it wasn't their cleaning process, where my clothes even SMELLED BURNT FOR A WEEK. They are magically shrinking clothes!  Obviously this owner couldn't care less about his customers or reputation. I sent videos of me trying on the too-small blazer, photos comparing the silk blouse to an identical style/size blouse, demonstrating that it is several sizes smaller. I even said I was willing to try on the blazer for the owner in person! Their response? Radio silence. No call, no text, NO RESPONSE. They haven't even refunded what I paid for their service! I moved to Houston from NYC not too long ago. It is stressful to find professional service providers to trust and this was my first dry cleaning experience here. My trust has been eroded and this has been an incredibly anxiety-provoking experience. I will be filing in small claims court to recover some of the $1000+ that the garments cost me. What a waste of time and energy for everyone.

I've tried a few dry cleaners around the area. This one used to have reasonable prices, but it's…read morequite expensive now. They have never disappointed in providing a clean well-pressed dress shirt, suit, dress pants, etc. They have never been late per their ticket pickup time. I think if anyone is looking for a dry cleaner in the area, it gets the job done in my experience with the pricing where it is now, I can't necessarily say it's good value.

I called ahead of time to get a new button on my khaki pants . I was told $5.00. I provided the…read morebutton as well. I prepaid and when I picked up it was $10 total. I did not get any cleaning. This place nickel and dime. I can't justify $10 to add a button back on when it's provided . I will never come back !!!

Awful experience!!! Ruined my dress! Why am I coming in…read moremultiple times to get measurements.. I have never experienced so much inconsistency. Would not recommend to anyone!

I will not be back and I would not recommend. My clothes were lost, it was difficult to get in…read morecontact with anyone (even knowing you had lost my clothes), and my pants were hemmed too high.

it was just okay - the a/c only is blowing in the left side of the room…read moreI was hot while I was there- - there was a homeless person sleeping inside the laundry facility - you had to ask for change to get the machines to work -- would only go there again if my "go to laundry facility was closed" - the people who were working there - were nice washers and dryer worked well - no issues

Great place for hot dryers .blah blah blah. Ham bologna. People dance and live their best lifread more