Had an excellent experience at Jet's! I would highly recommend them for any tailoring, alterations, or dry cleaning needs. What makes it even more special is that they've been a family owned business for 70 years! Amazing customer service, quality work, and an all-around great experience. Highly recommend! read more

Recommended by friends who are longtime residents but unfortunately not à great experience. Service took much longer than expected (more than 4 weeks for straightforward dry cleaning of silk fabrics) for a higher price than expected., quality of work done did not make up for the time or money spent.. read more

Great service and friendly staff! I take my dry cleaning there and also have had pants hemmed -- always great quality and value at this family business! read more

It's not easy to find a good dry cleaner these days. Jet Cleaners on State Street in New Haven is a very good one. Everything I have taken there has been returned in excellent condition. The cleaning is good, the pressing is good and the service is exceptional. The entire experience is always efficient and pleasant. They WASH shirts, too, and they are beautifully pressed. Ask the owner to show you some of his artwork! read more

The store is conveniently located for me. They are courteous, offer a range of services, including alterations, and service is timely!

First Timer Alert!!! I needed last minute alterations on my dress for an event tonight. I thought caring and empathetic customer service left the building long ago. To my absolute surprise, I met the most caring, friendly and genuinely nice man. I dropped my dress off at 8 am and picked it up at just before 1pm. Yeah, I know UNHEARD OF... but let me tell you, it was altered perfectly and fit like a glove. I now have a new cleaners. I live 40 minutes away but I work in New Haven. Well worth the drive. THANK YOU JET CLEANERS!!! You restored my faith in great customer service. read more

Jet Cleaners - Sewing & Alterations Near Me - New Haven, Connecticut

Historically, the ONLY Dry Cleaner in New Haven from State Street days near the I-91 entrance, but no more. They had 2 weeks to launder some shirts before Xmas - 1 needed for a holiday party - the shirts weren't ready when promised after 2 weeks - just laundered shirts no special requests. Then, there are the hours - if it's your day off and it's a Federal holiday they are closed. Much respect for history but I'll need to do business out of the neighborhood next time. read more

What can I say about Mike and Jet Cleaners? When you're faced with something challenging you turn to people with expertise and integrity to give you peace of mind. This summer I stored my son's college stuff in a New Haven basement, and it got funky with mold. Mike reviewed every item, assured me it could all be salvaged and made pristine, and that it would be done in a two-day turnaround, AND at a reasonable price! We have a word for guys like Mike - mensch! And Jet Cleaners is DA BEST! read more

Mr. Mike takes the cake for friendliest and kindest neighborhood establishment. In a world full of greed, the owner of Jet cleaners and tailoring took time from his day to help fix my purse and share his art and stories with me. I am grateful for the experience and look forward to another occassion to visit Mike the tailor. read more

Best around and pillar of the community. Every time I come here I learn something new about New Haven and bump into one of our neighbors. And my clothes come back in better condition than when I dropped them off! read more

I do not recommend using Jet Cleaners. I sent my wedding dress here for dry cleaning in mid-September 2023 and was told it would be completed by December. They did not finish until mid-March 2024, and that was after multiple calls asking when they would be done. When I received the dress, there were several stains they were not able to get out, mostly dirt on the bottom of the dress. It was not overly soiled when I brought to them, so I was shocked they were not able to remove the dirt. I have to wonder if the dress didn't sit around for 6 months, the stains may have been easier to get out. The dress was also returned wrinkled. Given this is my wedding gown that I was hoping to preserve for future use, I am very upset at the poor results that I feel could have been avoided. I will not be returning. read more

Just dropped off a few things including a blanket and some sweaters and already feel like a regular customer - the owner is so friendly and has been there forever and seen it all. Stuff ready right on time and fair prices. Not hard to find parking around the corner on Bradley St. read more

Great service, fast, friendly, and reasonably priced! Their standard cleaning time is 2-3 days but they also provide a rush service. I've used both and clothes are always ready when advertised well cleaned. They also provide a discount for Yale students. read more

Wonderful service, great conversation, and a beautiful story. From the moment I walked in, I was embraced with positive energy and for that, I'm grateful. As for the items delivered, I was on a tight time crunch, yet I was still met with patience and care. The attention to detail exemplified is the reason why this place will continue to get my busy! read more

Mike is very friendly and went out of his way to make special accommodations for me after an emergency prevented me from picking up some concert attire. Good customer service is so hard to find these days, and it was a nice surprise to be treated with kindness right off the bat. read more

Mike and his crew are the best in the business. Wouldn't want to drop my pants with anyone else!

I needed a large comforter cleaned and Mike, the owner, was able to answer my questions, get my quilt done ahead of schedule and had an easy drop off and pick up. Mike was lovely to talk to and I'll be using his services for all my dry cleaning needs. Price was reasonable and i had zero issues. 10/10 would use again! Thanks Mike, my quilt smells and looks great, perfect for the coming cold weather! read more

Excellent family owned cleaner and tailor. Very friendly service. Highly recommended if you are an essential worker and need your uniform cleaned and/or tailored. read more

When I needed pants shortened in less than a day for a funeral, three tailors said no. Mike not only said yes but also hugged me.

Always cleans my security guard uniform in the best possible way and in a timely fashion. Great customer service

I called the store and let the owner picked up my coats. Finished cleaning in about 3 days and dropped off on my front porch. Very convenient for someone who doesn't drive. read more

I went in to have my suit dry-cleaned for a funeral. Not only was my suit NOT finished by the time they said it would be, they didn't get the stains out and even created some new, even more obvious ones. Needless to say, I will never be returning. read more

I got duped into trying this place due to the Groupon deal. I needed my winter, wool coat and my ties cleaned and thought it was a slam dunk with the Groupon. That's when the nightmare began. First of all, I didn't read the Groupon properly, because it states it was for their pick-up service only. I took everything to them, and they refused to give me a discount. The lady was unbelievably rude too. I actually had to schedule a pick-up, take my clothes back to my house, and then wait for the driver to come get them. A week later, I get the clothes delivered. Two ties are missing and (I'm not exaggerating) every button on my wool coat was gone. I called immediately, and the same rude lady told me to bring the coat back down to the store and talk to the owner. Mike is a nice guy, but he couldn't find all the buttons. He said he'd get it fixed and to come back in a few days. I went back and was greeted by the rude lady again who said Mike wasn't available and neither was my coat, but they did have the ties. I actually forgot about the coat for a few weeks, and stopped in after work. They had it fixed, but the buttons didn't match. I just didn't feel like arguing with the nasty, rude lady again, so I just took the damn thing and left. Go to Executive Cleaners. They're the least expensive and do a great job. I've been very happy with them. read more

Completely unexpected kindness... I had to get my Marine Corps dress blue uniform cleaned for an event, and I needed it done in less than two days. I started at another NH area cleaner (Executive) that received good Yelp ratings and was mentioned in the Register. However, I almost jumped across the counter when the attendant pulled at my medals-mount with her fingers (it is VERY difficult to mount them correctly). She then asked if it was a military uniform. What the heck else would it be? Anyway, I asked if she could clean it without damaging it, and if she could do in two days or less. She answered 1) I think so, and 2) there is no rush option so standard three days. So I left. I may sound really uptight and high maintenance right now, but no Marine on this earth would entrust his dress blues to a dry cleaning establishment that could not give a confident "yes" to whether they could clean it without damaging it. So, I went instead to Jet Cleaners on State St. in New Haven, where the guy said he would do this personally by hand without any machines in order to ensure that the garment was not damaged. He then informed me that there would be no charge, because he wanted to show his appreciation for my service. Well, please allow me to show appreciation for the service I received today from Jet Cleaners. They are the only dry cleaners I will be using for as long as I am in the New Haven area. Thanks a lot guys. read more

UPDATE: The only reason that jet Cleaners posted this reponse was so people wou;d buy their Groupon this Friday (1/7/11). they just posted this to make it seem like they care. I wrote that review MONTHS ago. They don't actually clean your clothes, they just send things through their dry cleaning system and don't go after the stains. Alas, I did not find a better place in New Haven while I was there. Here is the thing about their posting... I am glad that they would redo my clothes (as almsot all dry cleaners will if its not done correctly), but I want a place that will do the job right the FIRST TIME! I don't like to waste my time, hence why I'd pay good money (and they're not cheap) to get my clothes cleaned right the first time. Who wants to go to the cleaners more than once? read more

After 3 years of using Ted's cleaners, and never feeling satisfied, I have discovered a love for Jet. Why? 1. They are convenient -- having a parking lot makes dropping off dry cleaning infinitely easier, as opposed to navigating New Haven street metered parking. 2. They are friendly -- the staff seems younger, and just generally happier about life. Courteous greetings, good-spirited idle-chatter -- these are things I thought would be impossible to find in a New Haven service establishment. Jet proved me wrong. 3. They clean your clothes -- on multiple occasions in the past I have picked up clothes from Ted's cleaners only to find the same stains present, the ones that I pointed out specifically for removal. Thus far, the quality of the dry cleaning at Jet seems to be better, which seems weird, but I'm willing to admit that I may be biased by #'s 1 and 2 above. The only knock on Jet Cleaners is that they have an annoying habit of stapling the ticket numbers for your order into the clothing labels themselves (instead of wrapping the paper tabs around the label and putting the staple only into the paper). Nonetheless, based on my experiences, I consider Jet to be the best dry cleaners in New Haven. read more

Jet Cleaners is the absolute best. Quick, efficient, great value, and the kindest staff. I can't recommend more highly for wash and fold, alterations, and dry cleaning. read more

I guess I'm just co-signing on what Lawrence said and because Lawrence said it, but what do I care? I used to go to Jet a lot and they were convenient, competent (no small task in the New Hizzle) and friendly. Their place is filled with plants too, which is pretty cool... 4-stars... good place to get your stuff cleaned. read more

I called up Jet's Cleaners for a rush tailoring job and they told me to come right in. Little did I know that Mike would completely brighten my day. You don't find owners like this anymore. His team is professional, courteous and timely. I could not recommend them more. read more

Right in the middle of a heavy traffic area, even the most incredible of businesses would not be rated 5 stars. The traffic surrounding this joint is pretty intense. Discount provided for Yale students. read more

I've tried several dry cleaners in the area over the last few years and haven't been totally happy with the service, especially for trickier items. I took a chance on Jet for a linen jacket that we accidentally dried with candy in one of the pockets that melted and spread through to the back creating a big hardened stain. The prognosis was 'cautiously optimistic' and I was scheduled to pick it up at the end of next week, but I got a personal text later that day letting me know it was all set and good as new!! I wasn't hopeful they could get the stain out at all, let alone same day! Amazing service, great prices and loved the personal touch with the text - am glad to have found somewhere to keep coming back to! read more

Wear white with confidence. For the 2010-2011 winter season, I bought a crisp WHITE winter ski coat with black trim for my daily walks to and from work. Come January, the coat was pretty grimy, especially the sleeves near the wrists. What had I been thinking, buying WHITE for daily wear? Thankfully, Jet Cleaners did an awesome job spot treating the stains, which included some coffee and food stains, and laundering my coat. They know their fabrics and I trust them with my favorite clothes. Previously to the coat, I had also dropped off spring jackets, a comforter, and my husband's suites with great results. The jackets were clean and sharply pressed. I am a bit of a clean freak and also have an inconveniently sensitive nose that reacts to the fumes given off by lesser dry cleaning chemicals. However, I was impressed that my garments and comforters cleaned by Jet Cleaners smelled pleasantly fresh. Fresh as in clean without any chemical smells. In summary, I don't understand the negative reviews posted here on Yelp. I've been living in New Haven for a year now and think Jet Cleaners does a great job. Don't forget to take your Yale ID for the Yale discount if you are an affiliate. read more

I've been using JET cleaners now for over 20 years, through 2 generations and a physical plant move. I have always been impressed by the level of personal (by name) service, precision tailoring/alterations/mending, skillful & nearly impossible to conceive stain removal, and you & your team have delivered, year, after year, through many wardrobe style changes, a vital polish to my garments, both casual & formal. Mike & staff, thank you for keeping this family tradition and small business alive and thriving... read more

I had mixed experiences with Jet. First, I was so happy to find a cleaner nearby that would pick up and deliver. The man I talked to on the phone about pick up / delivery was very friendly, and I liked the idea of giving him business. I felt excited about the prospect of becoming a loyal Jet customer, because I have recently moved to New Haven, I work long hours which makes pick up and delivery helpful, and I know I'll always need suits cleaned. The pick-up/delivery takes about a week: I leave the clothes in my building on Wednesday and receive it delivered clean the next Wednesday. On one Wednesday evening, my suit jacket needed cleaning. I didn't want to wait two weeks to get the suit picked up the next Wednesday and dropped off the Wednesday after that. So I brought my clothes in to the store. I figured I was saving Jet the trouble of picking up and delivering, too. Because I work long hours and have had to be out of town multiple weekends in a row, I had to go to some effort to arrange my schedule so that I could go to Jet and drop my clothes off during its open hours. The nice woman I spoke with at Jet said that I could pick the clothes up on a certain date, anytime before 7pm. When the time came to pick up my clothes, I managed to get out of work early enough to go. Jet is about a ten minute walk for me. I left work at 6:40, so I knew I would get to Jet at 6:50pm. I decided to be polite I should call Jet and give a heads up that I would arrive ten minutes before close, because I know sometimes people get stressed out about having customers right before close. A woman picked up to whom I had not spoken before. Usually I get along well with most people. I try hard to please. But this woman immediately became--or at least seemed--angry. She said something like, 'Why are you calling!?' (All the quotes here are paraphrased.) I explained. She said, 'If you arrive after 7pm, I'm not going to help you.' I said, 'I will arrive before 7pm, but just ten minutes before, so I was calling to give you a heads up.' She said, 'I am about to shut down the computer now, so even if you come in ten minutes before 7, I can't process your payment.' This seemed unreasonable to me. I had been told that I could pick up the clothes anytime before 7, and I felt that should mean I could also have my payment processed anytime before 7. Furthermore, considering I had warned her that I would come in just ten minutes before 7, why couldn't she keep her computer running until the business's official close time, at least on this one day? But I didn't say any of that. Instead, I said cheerfully, 'That's fine! I already paid when I dropped my clothes off! I just wanted to let you know I'm coming, in case you want to go look for my clothes now, so you won't have to scramble ten minutes before close.' She asked me my name and I told her. After a pause to look in her system, she responded accusatorially, 'We don't have any customers by that name!' I felt startled. If it were true that Jet had lost my name from its system after I paid and left my clothes, shouldn't this woman be apologetic? Why on earth was she angry? 'Well,' I said, 'I have a ticket that your coworker gave me--I'll read it to you.' I read the number. Another pause. 'We don't have that number in our system!' she barked. Again, I am thinking, if you really lost my information, you should be apologizing, not yelling. 'Never mind,' I said, deciding that my courtesy call wasn't worth the trouble, 'Let's discuss when I arrive in person. I'm two minutes away now.' As I walked the next couple blocks, I thought, maybe I got the wrong number on Google and I called the wrong business--some other dry cleaner in another city. Maybe I called Jet Cleaners in New Haven, Colorado, and that Jet closes earlier, and it doesn't have my name or ticket in its system because I've never been to Colorado. Maybe that's why the person on the phone was so angry. So when I arrived at Jet, I decided just to be my usual friendly self and start fresh, in case it really was a different business than the one I had called. 'Hi,' I said, smiling and extending my dry cleaner ticket to the woman at the counter, 'I am here to pick up these items.' The woman took my ticket and then scolded, 'Why didn't you tell me you were a delivery customer?!' 'What? You never asked,' I replied, confused, 'In the past I have used pick up / delivery, but this time, I dropped my clothes off myself and told your coworker I would pick them up myself.' 'You should have told me you were a delivery customer,' she complained, 'We keep delivery customers in a separate system!' 'I didn't know that,' I responded, meekly, 'because I don't work here.' In the end, I got my clothes, and they were perfectly clean. Jet does a good job and the prices are fair. But I felt drained from the experience of someone yelling at me. I do not think I will use Jet anymore. read more

Just so you have context for this review: I have been going to Jet increasingly grudgingly for almost 2 years, totaling at least 15 visits. I am not just a one-time angry customer. I know what you're thinking. "You have that low of an opinion of them but you went there anyway for all those times?" The short answer: this is New Haven. Many options there are not, convenient options are even more scarce. And I thought, maybe I just have bad luck. But no: in a series of screwups, it is clear that I have been a moron for these two years and it's time to write a cautionary review to prevent you from being stupid, too. Jet is a business that repeatedly messed up my clothing and wasted my time while taking my money and treating me like garbage. It's not just that the lady who mans the place in the afternoon is usually rude and often openly hostile (have you ever been yelled at for walking into a place 20 minutes before it closes?). She is, but I could live with that. And, in fairness, about half the times I took only shirts to them, they cleaned them with the minimum amount of competence required (but only that; rings around collars seem beyond Jet's capabilities, and whites invariably come back a little yellower). No, the killer is the fact that this place has literally stained or discolored my clothes on multiple occasions. I'm not talking about failing to clean old stains. I mean ADDING NEW ONES. I brought a pair of pants to them with grease spots; they returned it to me with the grease spots more or less removed but huge streaks of discoloration down the leg. Returned it to them again, they gave them back to me clean but looking like I had worn them for two years longer than I had. Shirt: almost cleaned, but then stained - by the cleaners - with what looked like wine drops on the shoulder. And most recently and outrageously: white pants taken in. They almost removed the tough stain from a leather wallet, did not fully remove the easier liquid stain (a friend's friend couldn't hold a drink properly), and added NEW dirt stains on the front and back of one of the legs. It was like someone had removed the pants from cleaning agents, stepped on the leg with a muddy shoe, and then wrapped the pants up to be given to me. When I pointed out the new stains and neglected stain and asked them to clean them I was told it would be done by the next day (today). And when I returned, nothing, naturally, had been done. I took the pants in disgust and left. I'm moving to New York tomorrow, where people can actually do the job you pay them for and don't treat you with gross disregard. Just...wow. It's been two years of this nonsense. Don't even make it one miserable occasion for you. Find anyone else. Anyone at all. They cannot do worse. Better yet? Just leave New Haven. read more

Super expensive for a fair dry cleaning service. I think most people get suckered into going there because it's right off the highway in the neighborhood and sticks out. I am new to the area so I tried them a few times. I just feel like I'm paying almost double of what I would pay anywhere else and my items don't seem as clean as they should be. I'm on the hunt for a new dry cleaner. read more

They do a good job cleaning things, but I find them super unfriendly. You can NOT under any circumstances forget to bring their F'ing coupons. They are sticklers. Once I forgot and asked if I could bring them when I picked up the clothes and they said no way. I saw somebody who claimed to not have been e-mailed one months coupons and they wouldn't give her credit for the coupon. Finally today, I couldn't print out their coupon because I ran out of ink in my printer and they wouldn't let me have the discount. I hate them and their damn coupons. They are too expensive anyway. Can somebody please recommend a good dry cleaners in New Haven that doesn't cost an arm and a leg. Maybe someplace that has good prices without coupons! read more

Overpriced, even with the Yale discount. My pressed pants had those iron wrinkles all over them. Don't plan on coming back.

Bought a $20 for $40 deal for this place on Living Social, which is what got me in. I dropped off 11 dresses and a blouse and was charged $150. These are professional business clothes that I use for work every day, not gowns or formal dresses. When I went to pick them up, the woman told me that I could not use the coupon I purchased since I didn't mention it when I dropped off my clothes and she could not change the transaction. I paid the $150. While still there, I counted the clothes and found deodorant marks on every piece. It was not as if they had not been cleaned at all but the underarms had barely been skimmed over. I picked out the dress with the biggest clumps of deodorant and showed the attendant. She responded by telling me that it wasn't deodorant and that the dress had been cleaned. As she was saying this, I scraped some of the deodorant off with my nail, showed her and asked for a refund. She told me that she could not give a refund because the transaction had already been processed but that she could have my dress redone for free. I left that dress and took the rest home. The underarm areas on the clothes that I took home had visible deodorant stains and still smelled dirty so I threw them all back in the hamper. I picked up my other dress 2 weeks later... it had no deodorant stains and no smell. I will never go back to this place, not even to use the coupon that I paid for. I regularly have clothes dry-cleaned and [being that I just moved here] am shopping around for a dry cleaning establishment to call my own. My last place had reasonable prices and left my clothes clean and smelling fresh... this place just made me feel scammed. I paid $170 (includes $20 I paid for the coupon) to have them store some dresses for a week and tell me that I don't know what deodorant looks like. This doesn't include the cost of getting my clothes properly cleaned by a different Dry Cleaner. read more

I haven't been keeping up on my reviews lately. But this place just took the cake. They ruined a pair of pants in a simple alteration, could not get a basic stain out of my jacket, and even botched a shirt sent in for simple cleaning and pressing. I used Jet once in a while in the past with just ok results, but now it is atrocious. Not to mention nary an apology or explanation, and a lot of grumbling about a refund. Probably a couple hundred dollars in damage and only a dull-faced stare from the low-lifes who work there. There are not a lot of great other options in town, but avoid at all costs... read more