Had a basketball tourney nearby and decided to stop in between games. One guy working, who was very nice and showed excellent Customer service. Ordered a pepperoni and Thai pizza. Both were outstanding. The crust was perfect as were the toppings. Took maybe 10 mins to get that delicious food. I'll come back as it was a hit on the taste buds. read more

Jet City Pizza - Thai - Pizza Near Me - Newcastle, Washington

Great pizza! Friendly staff. This isn't really a dine in place, but great to go or delivery pizza. Their pizzas are a little expensive, but it is worth it when you're craving a good pizza. read more

Jet City Pizza - Menu - Pizza Near Me - Newcastle, Washington

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NO INSIDE EATING! I called and asked and they said yes. There is not inside eating. Very disappointing. Scratch this off my list.

Nice try. Just because you heard it, doesn't mean it was professional. Telling someone, that ordered on the phone in their car that the description is "on the website" is both meaningless, and unnecessarily argumentative with a paying customer. It was your fault. What you are serving...is objectively not carbonara. If you name something incorrectly, and a customer relies on that, it is your fault. All she had to do was say, "it's actually a garlic sauce with onion pasta--not carbonara", and a customer can make an informed decision. No worries boss, I won't be coming there anymore repeatedly every month--keep my money. You have many competitors that don't have your attitude that I'd rather give my discretionary income to. read more

Jet City Pizza - Pizza Near Me - Newcastle, Washington

Local pizza place. Ordered half and half pizza - the Mediterranean and the North west Garlic pizza. For the sides we had garlic bread and marinara sauce. Pizza was too salty. I did not enjoy it. Host was welcoming and offered us with water bottles. read more

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Pizza chewy and hard like cardboards, no restrooms inside the store and employees not wearing gloves is disgusting.

Amazing pizza! A little more money for pizza but when you eat it you will know why you paid a bit more for your pizza. An awesome pie every time! read more

I've been ordering from Jet City pizza for 18 years. I believe they're under new ownership since I noticed a little bit of difference in the spiciness of the pepperoni. It was a little extra hot. Dough and sauce is still very good. It looks like they're working on putting in new seating, which would be really nice to be able to have. The people that were there when I picked it up we were very friendly as well. I often have it delivered and it's always quick and fast. read more

This review would be five stars if not for the disorganization at the kitchen itself. We ordered for pickup and arrived after the time the order was predicted to be ready. When we walked in, the entire staff behind the counter stared at us like deer in headlights (several of them continued to do so the whole time we were there); and turns out no one had made our wings. So they had to make the wings while we waited - which is fine but was a bit disconcerting. Let's just say I was highly skeptical at that point whether our pizzas would be made to order. Turns out, though, that the pizzas were correct and very delicious. For about $30 a pizza, you really would hope they would hit the mark and be worth it. It was a bit of an odd experience at their Newcastle store but all turned out fine in the end. FYI they do have a couple of tables inside the store, but it's mostly set up for delivery and takeout. It's a pretty bare bones space. Note: We want to add that we are SO GRATEFUL to any place that includes nondairy options for their pizza. This is still very rare and even rarer is a place that can cook the nondairy cheese properly. Jet city nailed that. Thank you. read more

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I agree with the person before me that said "I'll give it 2 stars because it's pizza" but that's the absolute bare minimum. Listen, I love pizza. On a horrible day I'll even eat Pizza Hut pizza without a complaint. This was by far the worst pizza I've ever had. I got an XL Hawaiian - jalapeños on one side. * Either there are no jalapeños on this pizza or they're hiding (hopefully not on my partners side of the pizza) * The dough was....doughy? It tasted like lunchables with butter and tossed with cornmeal. * The sauce... tastes like its from a can * floppy pizza * missing garlic sauce (that I believe I paid extra for) But, hey....I guess it's still...gourmet pizza(?) Jokes aside, you all are very fortunate it's not against the law to serve bad pizza...but if it WAS...I'd call the cops, ATF, FBI, and DHS. You'd be reading this review from JAIL. :( read more

Jet City Pizza - I paid like ~70 bucks to get crimed on. Hate to see it. - Pizza Near Me - Newcastle, Washington

The pizza is always great but the reason to go to Jet City Newcastle is the Customer Service. We get our pizza to go, but the service is alway exceptional. Once I forgot to ask for no onions (allergy) and they remade the pizza immediately. Their focus is making sure the customer is happy. read more

First time ordering here. The service was friendly, and they were happy to accommodate my modifications to the Mediterranean pizza. They were helpful and welcoming, and I appreciated the overall experience. Pizza is amazing. Check out their menu. Thank you Sergio! read more

The service was quick delivery and the pizza was out of bounds delish loved every bite. Will order again next time we are down for a visit.

The Mini Jet and beer battered cheese bread sticks paired with ranch and garlic butter was everything I wanted and more! It was delivered in under 30min and looked amazing. read more

We discovered this pizza place around 2 years ago when we first moved into the Eastgate area. We were so thankful to have a great pizza place nearby. The pizzas toppings are generous, tasty and the crust is divine. Jet city pizza was consistent with their pizzas for about a year. Then they had a bad spell for about 6 months where their pizzas would only be half topped with cheese (even after asking for more cheese), a huge reduction in toppings and lower standards etc. We stopped going during that time because the pizza wasn't good enough for the price point. Recently, the pizzas have been amazing again! Abundance of toppings, heavy on cheese and friendly customer service. I do have to note that they had advertised 10% off on their Facebook page but when asked, they said it wasn't active (despite facebook clearly saying it was redeemable). So I knocked off a point for that. Jet City Pizza have a reward system via phone number. I received free bread sticks on my last order which was a fun, tasty treat! Overall, we enjoy Jet City Pizza and recommend them over other restaurants serving pizza in the area. read more

Jet City Pizza - Jumbo Jet pizza and bread sticks - Pizza Near Me - Newcastle, Washington

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We are still fans of Jet City but there have definitely been some changes made to the pizzas. Not necessarily in a bad way, but we loved the attention to details which are now a hit or miss. The beer-crust dough is soooooo chewy it could serve as a breadstick side dish and lacking any seasoning. Love a bit more crispiness because it makes the pizza without it it's hard to pick up. Placed our order over the phone and the young woman answering/taking orders obviously dislikes her job. Very rude and no manners. Just hangs up at the end of the ordering. Next - we almost always order a medium-size half Jumbo Jet and half Deluxe Hawaiian. I requested a substitution of red onions for yellow. No big deal, right? Yeah, it didn't happen, even though it's on the ticket. Plus, the Deluxe says sun-dried tomatoes. Nope....none. Finally, we had a $5 coupon in GREET Newcastle magazine for any order. The young lady says it has to be a minimum of $30. No where on the coupon does it state that! So, I order a side of garlic sauce for over $2 - score. OK, done. Nope. Another (much friendlier) young lady calls back a minute later asking which side of the pizza do we want the garlic sauce on. I had originally asked for it in a separate container. She says ok but the previous gal hadn't included that in the order. Plusses are: quick delivery and friendly drivers, hot food. However, $38 for only a medium pizza if alot! read more

This place is much better than the reviews say. Yes, the website sucks, yet as annoying it is, calling in the order only takes a few minutes. Also, the margherita does NOT come with red sauce. It's on the menu listed that way. This isn't a negative statement, just a clarification. However, I docked a star because it's difficult to find the menu if you don't go to their website which is a bit unfortunate because I didn't know their sizes or really what I was ordering. I ordered a variety of items and was super excited to try this place out. -Hot wings, blue cheese This was probably the worst item. They are home in wings with the tips, which is fine, but the size of the wings and how little sauce was on them was very unpleasant. Also, because they were baked on aluminum foil, they were both chewy and ripped the foil off with them. Not something I would order here again. -Beer batter cheese bread sticks, marinara I really enjoyed these, the garlic butter is really good! Simple but delicious -Spicy Thai pizza I was really worried about this pizza, but it ended up being my favorite thing we bought! I absolutely loved the peanut sauce with the mushrooms and red onions. It was just absolutely delicious. They do NOT skimp on ingredients. The garlic and onions worked so well together and warmed up the peanut sauce. Then to finish off, the scattered basil really being a nice freshness. So different, and worth it. -Mediterranean pizza That's a lot of olives. Olives with olives and more olives. It's a salty pizza, but honestly... it's not bad! The herbed spread on the bottom was soooooo good, but I did start picking off olives to get to the spread. In total, the order took about 45 minutes to arrive, and the driver was very kind despite waiting in the rain. Overall, this will definitely be a place we will check out more! Happy Eating! read more

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Ordered here through Grubhub. My order was completely wrong. I ordered cheesy bread sticks, got plain. I ordered pepperoni on my grinder and that wasn't on there either. The food was very bland and tasteless. I would not recommend this place to anyone. read more

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No pizza snob here. I even fancy a Domino's slice on a lazy evening. However, my recent pizza experience was not positive. The pizza seemed a tad rushed, like it was late for a very important date. And the cheese? It tasted like "Not very good cheese". Let's just keep it at that. And they forgot all the items I specially asked for. All jests aside, I believe there's room for improvement and hope they can figure it out. It's pizza that feeds America! And me! read more

This is REAL, good pizza!!! REAL because it isn't like those chain pizza places. The sauce! The cheese! The crust! OMG! My son and I are basic(which means we are picky), so we always get pepperoni but even the pepperoni was extra good. We also tried the cheese sticks(bread) and they were the GOAT(Great of All Time, not the animal). I only wish this place was closer to home. We were passing through after a soccer game. If you're in the New Castle area, do me a favor and have a slice for me. read more

I'm a local guy that lives in Newcastle. I love jet pizza, but they're overly priced. I went and got two large pizzas with wings for $85. It is really hard to become a regular here. Good customer service good food, but way overpriced. I cannot be a regular. read more

Ordered for the third time and this is by far the best pizza, I have ever had in the area. The Chicken bacon ranch and their beer butter crust is top of the line. Will order again and definitely recommend you order as well! Your welcome! read more

Jet city pizza has the best margarita pizza it's super cheesy and really recommend this pizza to anyone:) The service is really good with nice employees and they deliver with care. read more

Fresh Gourmet Pizza using the best ingredients available and handcrafted just for you by our amazing employees. Because your family deserves the best pizza in town read more

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Kids were craving pizza so we ordered from Jet. They loved it and I would definitely order again

After been in the food industry for 20+ years and eating in different places one think that I love about family owned businesses is that they always try to give you the best in this place does that, if you stop by and get it your self just like anyone else ones you use a delivery service other than the one they have as a restaurant you'll get half the experience as a restaurant manager I have always been opposed to this but I understand is a necessity for a lot of us with that said the only thing missing is some Birra and Vino to have a like home experience. read more

Best pizza around Seattle!! The food is always fresh and the service is spot on. I came on a Friday and they were rushing as much as possible to get my food out. Definitely worth the drive from JBLM! 10/10 would recommend read more

Jet City Pizza - Pizza Near Me - Newcastle, Washington

Want honesty hear from me , this is the best pizza that we have in newcastle , sure you can order through dominoes but domino's doesn't have quality or fresh ingredients like jet city pizza in newcastle. read more

Forget the other pizza restaurants in Newcastle; the Jet City Pizza in Newcastle is amazing! The new owner uses the freshest ingredients not frozen like most other pizza places. Hand tossed crust is so good! We love this pizza!!!!! read more

I've been ordering pizza from Jet City Newcastle since it opened. I think it is very good pizza. They always deliver in about 30 minutes and the pizza is hot. Far better pizza than Dominos or Papa John's. This is my go to pizza joint for delivery. read more

Reasons why you should avoid Jet City Pizza: They have the worst website. I can only imagine the designer was hired because of some sort of nepotism, because they should be fired! They got my pizza order wrong and it was inedible. When I contacted the company about the issue with my order, there has been no reply. read more

have loved to have reviewed a pizza...but I guess this pizza place didn't feel like letting me do that. I was already annoyed with their archaic online ordering system and then half hour after I ordered I get this message. I was reading about rude and bad staff...I guess this about sums this place up. read more

Jet City Pizza - Would have loved to have reviewed a pizza...but I guess this pizza place didn't feel like letting me do that. - Pizza Near Me - Newcastle, Washington

Good quality pizza, however for the size it did seem a little pricey. I think the pizza is delicious and so don't mind paying the price but definitely not a place where I think I can purchase often from. read more

Summary: Great pizza, good service. This is our go-to pizza place. Between the fantastic crust and rich sauce, we've rarely had a pie from them that wasn't brilliant (but still great). We often find that the staff work hard to make things right- for example, after ordering the first time, they called us to make sure that we had not accidentally mixed up "Pepperoni" with "Pepperoncini". The order was correct, but we appreciated them double-checking. We order via the Slice app, so we haven't encountered the issues with the website others have mentioned. read more

I am slightly disappointed in what I got today for lunch. I ordered the personal pizza with cheese and pineapple on the beer battered crust and it was not nearly as tasty as usual. I would have ordered the small pizza but it was 18 bucks which was super expensive to me, I don't remember it being that pricey the last time I ordered. The dough on the one I ordered today was just too thick all around was not very flavorable. Which leads me to believe that maybe they didn't use the beer battered crust, maybe it was their normal crust ? Anyways, there was not enough cheese and too much bread. I don't think I'll be ordering one of those again. I plan to try this place again hopefully, but am really hoping it's as good as it was when I first came here because it really was the best pizza I ever had. And if the quality has gone down I will be really disappointed. read more

Jet City Pizza - Pizza Near Me - Newcastle, Washington

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I just discovered this spot after moving to Newcastle and it's quickly become my favorite pizza place. It's super convenient in the shopping center with QFC so there's always tons of parking and if you go in and order you can do your grocery shopping while you wait for your zza to finish baking. The staff here are always super chill and friendly. The pizza is delicious though a little bit on the pricier side. It lasts me a while as I only eat 2 slices at a time so I feel that it's a good value. The hand tossed crust is amazing. I've had their pepperoni and margarita pizzas and would definitely recommend both. The latter is gluten free in case you care about that. The only reason I didn't give a full 5 stars is because 2 of my pizzas were incorrect on my last order even though I ordered in person and repeated it a few times. It was still good though so it's not that big of a deal. Definitely will continue returning and would recommend this spot. read more

as always this place is really great! The meatball and pepperoni pizza was a great choice. The Mediterranean pizza was also good. It would not be a bad option to ask for extra tomato sauce. they go a little light on the tomato sauce otherwise. definitely get extra large if you have three or more people. Fresh ingredients, cooked well :-) read more

Jet City Pizza - Pizza Near Me - Newcastle, Washington

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Yikes. I gave it 2 stars because I love pizza but this was one of the worst slices of pizza I have eaten in several years. It gets the second star for being better that "pizza Pizza" place. But it was over cooked. (Burnt). Exspensive $5.23 for 1 slice. and it was small slice. So not much room to deserve those 2 stars. The place was noisy but it was clean. read more

Excellent service and food. Considering the fact that they are a small business and it's during the COVID-19 pandemic/lockdown, they were very quick and cheap. A gentleman who's name I had not gotten (he honestly looked like a bigger version of Bill Burr, and I say that with no ill meaning) delivered our pizza. He was very kinda and professional and wished me a goodnight. I believe I startled him on my porch as I opened the door he looked frightened and nearly fell down the stairs. For that, I do apologize. read more

The pizza could have been baked longer as it was still doughy in the middle of my extra large combo pizza. Service was excellent and the person in the front was honest and forthright. read more