We bought a new house and I wanted an island to fill in the large space plus provide more storage and counter space. After I saw an island similar to what I wanted on JWAC's facebook page I contacted them and he (Daniel) was quick to reply. I explained what I was looking for and he said he could build it. I gave him measurements, and within an hour and a half I had a detailed drawing of my exact design/description along with a quote. So far, I was impressed.
From the time I ordered it (April 20) to the delivery date (July 5), the date/time of when it would be started and then be delivered, changed 10 times. TEN. I can understand being behind a week or two, or even changing the date 2 or 3 times, but this was excessive. I was even told mine would be expedited (which he said he was doing for free), which it was not. My contract stated that construction would begin mid May and would take two weeks (told me in text) and also in text he told me from the point of hire it would be 4 weeks until delivery. When I booked him it was never mentioned that he had other pieces that would slow mine down. When he had not started on my island at all towards the end of June, I asked for a refund, which he would not do. He uses words like aim, possible, estimated, goal, likely, believe, planning, try, and hope which allows him to never give any clients a definite answer, therefor he can take as much time as he wants. Even though his work is custom and takes time, he should plan better and offer better customer service. The poor customer service takes away from the entire experience. If my contract had said delivery to be early June, then there would not have been a problem.
Again, my island is GORGEOUS and I am VERY happy with it, but the customer service was very poor. read more