I've rented from Enterprise quite a bit but this has been by far the worst location that we've been…read moreto. We rented a truck which was not washed or clean when we received it and it was also on E and the guy explained that we can bring the truck back on the same fuel tank that we received it on so Straight Out The Gate we end up having to pay an extreme amount for gas before even being able to use it. Upon the return we arrived 10 minutes before our due time and was not seen until after the return rental time and was told that we would be responsible for the late fee which was $86 for 5 minutes. We will never return to this location we love doing business with Enterprise but this location unfortunately needs to step their game up

No "Doubting Thomas" at this location. Today, I returned my rental after having to extend it…read moreanother day. South Bay Ford discovered another problem that had to be addressed with my Lincoln Blackwood. There were no issues with the extra day and Thomas was stellar. I must say that every time I have to rent a vehicle from the kEnterprise Kiosk at South Bay Ford, Thomas has made the experience wonderful and is to be commended. Thank you Thomas for your great performance. Thomas leaves no doubt that if he handles your rental, you'll be satisfied.

My Jeep Wrangler 4xe Plug-In Hybrid has a couple of recalls so I took it in to Scott Robinson Jeep…read moredown the street and fortunately, Stellantis is going to pay for my rental....BECAUSE MY ENGINE & BATTERY MAY BLOW UP! This is a joint Budget/Avis Rental Car Agency and I had expected them to be busy. Very thankfully, on a Saturday morning around 11am, I was in and out quite efficiently and the staff was kind and helpful. Usually renting a car takes forever and the person helping you is as dumb as a box of rocks. I wanted an all-electric and I had a choice between a Tesla Model 3 for about $60 plus tax or a Kia Niro for $40. Since I had a cap that Stellantis would pay for, I chose the Kia Niro and I am quite pleased with it. The car was clean, in good condition aside from a few noted dings and such and super fun to drive (man, it has some real get up and go!). Overall, I had a good experience here and would recommend it if you need a rental car between Torrance Blvd. and Del Amo on Hawthorne Blvd.

How are you a manager and you don't know the company policies…read more The so called Manager Ashley, refused my secondary form of payment to closeout my rental. I told Ashley that I've done this at several Avis rental locations and this is the only one that won't allow it which is strange. I decided to call customer service and they told me that it's allowed and not sure why they won't allow it. Ashley mention that it's their policy and every location is different. I also, tried to show her one of my previous reservation where I used a secondary form of payment but she refused to even look at it. Not sure how someone can be a manager and they don't know their own policy.

Great customer service, very accommodating to my needs. I came in and needed a car and was able to…read morewalk out with one.

I rented a car because I needed to car shop over the weekend, and since it's going to be raining…read moreall week, I figured I would rent it for the week, in case I didn't find a car to buy. Well, thankfully I found one. I called Budget and asked if I return early, can I get a refund and they said no. I also asked if I can at LEAST get a refund for the insurance because I wasn't charged for that yet at the counter. The guy at the counter said I would be charged upon my return for the insurance. I'm extremely disappointed at the customer service. I asked if there is anything they can do and they said no. At least I should be refunded for the uncharged money for insurance that I haven't even paid yet. I'm so frustrated and will never rent from them again. So now, I have to keep this rental when I don't need it.

I have mixed feelings about the staff who work in this location. A year ago, my Tesla needed…read morerepairs at the body shop up the street. I had borrowed a gray Model 3 and had an amazing experience. The person who had greeted me explained how to add the rental to my Tesla app. Told me it was in my best interest to note the condition of the EV by taking pictures or a video to document whatever blemishes, etc. I found prior to leaving the lot. And when I returned it, another staff member was just as kind. Even offered me a ride to the repair shop to pick up my Tesla. At that time, I returned the rental car with a state of charge (SOC) between 75-78% and there was no issue. The Hertz website specifically says "You are only required to recharge the battery level at the time of pickup - but you never have to bring it back over 75%." Fast forward to a few days ago, when I chose this location to rent from, only this time I did not have pleasant interactions with the agents. Different people staffed from a year ago. Upon entering the office, one of two agents asked for my ID, gave me the valet card and then told me where the car was. In and out in less than 2-3 minutes. Did not ask me if I had experience driving an EV. No pleasantries like "good morning" or "how are you" or "have a nice day." If positive interactions mean anything to you, then that is not what I experienced. Definitely not what I was expecting given how nice the people were last time. I reserved their red Model 3 for two (2) days. Added the EV to my Tesla app (see picture). Upon returning the car, the other agent tried to charge me $20 for not returning it with the same SOC as when picked it up. When I borrowed it, the SOC was 87%. The agent claimed it was 92% and the receipt I received afterwards said it was 100%. Such discrepancy with what the SOC was when I borrowed the car. Good thing I took a picture to document what it was. Note: there is no way you can return an EV where the SOC will be at 100%, unless you charge it a few blocks away before returning it. I brought it back with 77%. At first, the agent said that 75% amount only applies to vehicles borrowed from airports. Nowhere does it say that on the Hertz website. I proceeded to say that I have borrowed a Tesla from the same location before and I did not have to pay a "recharge fee". Then she changed her tune and said because I have "Gold Plus Membership" I will not be charged for returning the car below the SOC it left with days prior. Whoever worked here a year ago, please bring them back. The two experiences I have had here are like night and day.

Rental Car experience was good. Clean car, relatively fast…read moreservice Car ride drop off supplied in timely manner. Stand out experience: Agatha Velasquez - attentive, customer oriented Multitasked - efficient. Solved problem with ease & grace. She is a keeper

It did not look like it was open at first. Once we entered, the staff was friendly and took care…read moreof my in-laws. They are Japanese speaking and had vehicles to use. Nice place, would use again.

Because of Covid, a few things changed there and to my surprise In order to rent a car at Sakura,…read moreyou need to do a reservation ahead and the Gardena office is only to pick up. However, the friendly staff was very helpful and I was able to rent the car there and save my vacation and my transportation needs. The car was clean and ready to roll. I was even provided a map, even though I told the lady I didn't need it since I know the area, but she suggested to me to have it in case of an emergency. My last time there was six years ago and the next time I go to California I always rely in their service. Thanks again and hope to see you soon

They were the best deal. All the rental places are off site of LAX, but they shuttle you in…read moreminutes. The van was clean and ran well. Friendly people which isn't always a given in LA.

Best local car rental shop I've used! Bill is amazing, after renting for 6 months off and on I…read moredecided to buy a car from them. They'll pick you up (within distance) are super professional, respectful and take care of their customers. I won't hesitate to use them again and because of my trust will likely start with them for my next car purchase.

Cars, prices and service are very good! Never was…read moredisappointed, rent several times a year...

DO NOT RENT FROM THIS LOCATION!! Extremely unprofessional…read more We received a voicemail 2 hours before we were due to pick up our car, saying there were no cars available and they placed us on a waitlist. We made a holiday reservation, paid for it, even had a confirmation. The manager was "out sick" and they did NOTHING to help us find another car.

They were so friendly, gave me a minivan instead of a full size car for almost the same price. It…read morewas a nice clean car. They accepted me even without a major credit card.

Family-owned business with great customer service. Owner willing to accommodate different drop off…read morelocations and explained the pricing thoroughly. Conveniently close to LAX and surrounding hotels. They also offer pick up services from the airport which is a nice personal touch. Cars may not all be brand new, but they are reliable and cleaned professionally before each use. Some people really do their worst on these cars, especially in LA, but again the owner is very forthcoming. Skip the big companies and support this small business instead! Highly recommend!!!!