I had the opportunity to meet Mr. Romero and some of his staff recently when I accompanied my parents to a meeting regarding their properties and corresponding policies, as well as following up on the status of a pending claim. While I don't know the entire staff, the two receptionists at the front desk, Cindy, and Jesse Romero himself were very warm and friendly and seem to take a genuine interest and personal approach with their clients. This is something that I truly appreciate not just for myself but especially with my parents as they are now elderly. It is important to have trust with insurance agents, financial managers, etc., and I felt a good vibe during and after paying a visit to this office. Mr. Romero was patient, thorough, helpful, and explained things clearly. I look forward to continuing the good rapport established during the first visit. Keep up the good work, Team Romero! read more

After having found out a rat chewed some very important cables on my 2016 Hinda civic and receiving an outrageous estimate from Honda I didn't really know what to do. I called my state farm agent Jesse and was connected immediately with the claims department. They had me in a rental car the same day and filed my claim in full detail in just about 15 minutes. Jesse and his staff were able to break everything down so i could understand everything without making me feel stupid lol cause let's face it when it comes to cars and fancy legal lingo some of us got the short end of the stick. I couldn't be more impressed with how quickly they were able to help me. I definietly recommend going to see Jesse for your state farm insurance. I've heard some horror stories in the past about different insurance agencies and their staff and i can honestly say i don't have any to tell about mine! read more

Hello Everybody, I have been a customer of State Farm for over 35 years. I can not say enough good things about State Farm or my agent Jesse Romero. When I have had a problem or incident they have always been there for me. This my sound a little corney but honestly they feel like family. For the reasons I mentioned above I always recommend Jesse to my family and friends. Hopefully you never need them but when you do they will be there for you! Other insurance companies have tried to get my insurance business over the years but I have turned them all down. Also Jessie's employees are the best. read more

I had a horrible claims experience at Mercury and was looking for an insurance company and agency that wouldn't let me down like Mercury had. I found exactly what I needed with Jesse's agency. As soon as I walked into the office, everyone was nice and friendly and inviting. I felt at ease right away. Fernanda went above and beyond to ensure that my needs and expectations were met and the agent Jesse made me feel comfortable and confident in my choice of choosing State Farm and his agency. I would recommend this agency to all my friends and family read more

I have been insured through State Farm for a little over two years I have always loved the dedication that Jesse's teams! They have always been there to help with everything from changing policies to simply making a payment which is how I came to realize how much this office pays attention to customer service after speaking with Silvia. She was very patient and courteous and made sure I anything I needed help was taken care of by the end of my call to their office. Thank you guys for all your help! read more

Thank you so much!!! I was helped by Cindy, and let me tell you I've been through a few insurance companies and this place has the BEST customer service I was warmly welcomed and the atmosphere there was so.. well welcoming! Cindy was amazing she really showed me all the information that I wanted to know, her knowledge with all the policies was perfection! You don't have to feel stressed or pressured in anything with her. I strongly recommend coming here and getting helped by Cindy Winston! read more

I've been a client for many, many years. I recently sold my home and bought a new one. Escrow was halted due to a wildfire in the area with loans and insurance policies being suspended or on a moratorium. Jesse and his crew kept me informed and expedited my policy once everything was lifted. I can not that him and his staff enough for putting up with me during a very stressful time. They truly act as a team with their clients best interests in mind. read more

Everyone at this office is very caring and understanding to ones needs. They were patient and answered every question I had. If anyone is in-between insurances In this area I highly recommend stopping by this office and speaking to them. They are very professional and respond quickly with no hesitation to assist more. Ashley gave me such a great experience at this office, she was so kind and helpful and I recommend this to all my friends and family. read more

I just wanted to start off by saying how amazingly helpful Cindy has been to me. I had just recently got engaged and I decided I needed a life insurance policy. I came to Cindy and I explained to her what I was looking for and she guided me through the different plans until we found the right one. She was happy to answer any questions I had. Cindy made this experience stress free and I couldn't be happier with the service she provided. read more

My dad has had State Farm for over 20 years, and he's being going to this office for the past 10 years or so. He loves it here, to say the least. The service is always very professional and so incredibly friendly. Janette at the front desk is always very welcoming. He works with the agents Selena and José, and he always feels taken care of. Overall, the atmosphere is great and the workers will never let you down! read more

Thanks to the State Farm, Romero Team for always providing me with excellent customer service and always being helpful through out the years when I purchase homeowners insurance, auto insurance, and life insurance. Its a great feeling to know that I am always getting the best rates and coverage. Thanks to Jesse, Cindy, Nicole and Fernanda for your professionalism and always looking out for me and my family. read more

Jesse and his staff took over when my agent retired many years ago and I have always been extremely satisfied with the service that I have received. His office has always gone "above and beyond" where other insurers' offices have fallen short. His office values their clients and have always made sure my family was more than satisfied with the service we have received. read more

I HIGHLY recommend Jesse and his staff. Aside from the fact that they have given me the best rates for all of my plans, they also give me courtesy calls every year to go over them and refresh my memory. He and his staff are super polite, informative and are never pushy with sales which I really appreciate. I will continue to give him all of my future business. read more

Went in to get life insurance, got a policy and the the staff was really nice and very helpful. The office is great, probably the nicest and biggest State Farm office that I've ever seen. Bilingual office so it's great because I can also refer family member that don't speak English or don't speak it very well. Overall very nice office and staff. read more

I would like to thank everyone, but especially Marcie and Selena for their amazing customer service! Marcie always does her best to give us the plan that works best for us and I am so very appreciative to have her as our agent! Everyone in the office is so friendly and it is always a great experience when I come in! read more

I really appreciate Jesse Romero and all his team for going far and beyond to make sure that things are up to date. Prior to State Farm, I was insured by Mercury, Farmer and other Car Insurance, however State Farm's prices and services beat them all. Thank you State Farm. you deserve a 6 Star Rating if possible... read more

Fernanda has been so helpful everytime we have needs on our insurance. Its unfortunate situation like car accidents why I have had to contact her, but she makes the process so smooth. Shes quick to respond to emails and calls. There is a lot of us on the policy, so thanks for always helping each of us the same way! read more

Marcie Morales was beyond helpful in coming up with the best overall coverage for me and my family. Her patience and attention to detail helped me learn and understand the many different coverages and solutions when it came to home and auto. There is no doubt I will be referring others her way! read more

I am very happy with Jesse and all the decisions and changes we have made on all my insurance policy's, Specialy my life insurance. Thank you Jesse you are the best in what you do. Is very refreshing to see a yung, knowledgeable hard working guy. Jesse has a rare passion for what he does. read more