They're supposed to close at 7pm. I drove to the van buren location because they close at 7pm and…read morethe other employee said they're closing early. I call to this location to make sure someone's there and they say they're there. I show up...no one is here. Unbelievable. Honor people's time and change your hours. What a waste of gas and time.

Thank you Alejandra we really appreciate the great service you provide us, thank you for your…read moreprofessionalism and friendly service.

Lorena is a gem! My husband used Preferred for years and when we got married, I had the pleasure of…read moretaking over the insurance stuff in our family, but luckily, I got to meet (virtually) and work with Lorena. She is so prompt at returning calls and emails, which I find rare in this day and age. Lorena keeps everything organized (not sure how she does it). This is very important because my husband has way too many vehicles! ;) She finds the best rates and works hard for us. We are very happy and plan to be with Preferred for a very long time :) Thank you Lorena!

Was looking around for insurance and inquired with this team. It doesn't matter what you need to…read moreinsure just make sure it's Lorena! Great customer service, attentive, communicative, responsive, polite, and truly humble specialist. Any question, she had the answer, any customization she has you covered. Extremely quick on her feet gets you your quotes papers and everything ready. From talking to her to having my policy ready was less than 20 mins and all over the phone. Good job Lorena!

Tony made this THE most pain free experience I had ever had when purchasing auto insurance; and he…read moredid it with one of the hardest cars to get insurance for; a 2021 Dodge Challenger R/T Scatpack. I was dreading the number I was going to get, but after a few questions he discovered things about me that would make it cheaper. When it was all said and done, it was less than $200 a month. I almost feel guilty....almost. No idea what Mark, Valerie, Cesar, Nancy, Jeff, and a few others are talking about, because I would recommend him (and them) to any and everyone I know.

I purchased an Insurance policy with Alejandra. After one year I sold my car and was charged…read more $160.00 to cancel my policy with the Manager Tony, ( Who kept putting me off saying we have bad internet service. I had to file a complaint with FTC.

If you want everything done quick and clean.. DMV, Insurance, Go see Yasmin and Tony.read more

Why erase my legitimate review? I can't imagine being involved in accident and have you guys as my…read moreagents. Instead of doing the right thing u decide to say I'm faking it? I was with you guys for over a year.. Worst customer support. These people charged me like 900 bucks for a service from the dmv that was like roughly 220. I didn't get a receipt from speedy only the one from the dmv and it didn't make sense.. you just made me wanna really do this, I'm going to report you to the BBB and FTC and everywhere else that's possible , you could've just taken the review constructively. Have a nice one Tony. Bro take me to court then because I have all the paperwork stamped from your business, I have the insurance envelope from every time I renewed and everything. I was with you guys for about a year, Alejandra was my agent. Stop playing. Also don't expect me to give you my info when you know who I am, you spoke to Alejandra that day, I have a receipt from aspire that came in the mail that showed i was only supposed to get charged 33.42 dollars and I got charged 233.42. Just to add a car to the insurance that was about to expire in a month. And you should verify with Alejandra.

Yea-I'm that membership-maxing human. I'm absolutely that person who knows where the local AAA…read morebranch is at all times. I never thought I'd need something random like lockout reimbursement paperwork because someone lost their keys. This branch makes practical life stuff feel streamlined. Passport photo- come here. DMV services-skip DMV lines and just come here. Notary services-yup come here too. I've literally asked the counter staff what else they do here-just to make sure I'm knocking out errands in one stop. There's plenty of parking. Plan on coming during working regular business hours cuz they close at 5PM. Seriously, if AAA offers it, I'll pull up to get the 411. The staff is super helpful. This branch has come through for me many times.

I've been a AAA member for 38 years and have never had a negative experience...until today…read more(04/22/2026 around 10:50 AM) when I went in to renew my auto registration. Unfortunately, the representative who assisted me, Gina, showed little interest in helping. Instead of addressing my questions, she made unrelated comments and seemed more focused on asserting her authority than providing service. As a result, I left her counter without receiving any meaningful assistance. On my way out, I spoke with the woman who initially checked me in. In contrast, she was very helpful, took the time to answer my questions, and provided the support I was expecting. I also shared my concerns about my earlier interaction with her.

Diana was really helpful. she helped me find the best deal for my car insurance and on top of that…read moreshe was super friendly, and helpful and transparent. will be recommending her to my friends and family.

Coming to this insurance place was amazing I got help right away and the agent Alma was amazing she…read morehelped me right away went out of her way to make sure I was Thank You Adriana insurance

Just want to say that Donna assisted just me with adjusting my insurance premiums and was patient…read moreand helped me decide what was needed as well as answered all my questions! thank you!

Corie is on her game here! Funny thing is I don't know how I got insurance through them but i'm…read moreglad I did. Corie got me discounts and bundles to lower my bill with mercury, she responds so quick and is always willing to help! I dont write reviews either, But if you need help Corie is your gal!

Amazing customer service, Elsa helped me out and was very polite and helpful…read more I definitely recommend checking them out.

I do not have insurance through them, however I am giving them five stars because of customer…read moreservice. I called the office to get a quote and was provided so much useful information. They took their time answering my questions, were very polite and not pushy. Thank you Nayeli for your assistance.

Hello, I have been…read morewith Aguayo Insurance for 12 years and have not received any wrongful services or acts at this location. Hector and Veronica have always been respectful and strict about professionalism, honesty, and accurate information for questions and concerns. I appreciate that Veronica always looks out for her customers and finds solutions for any situation. Also, one of their agents, Inez, who has been working there for a long time, is excellent at her job and always helpful in any situation. Alisha used to be at the Moreno valley location, she is a great agent and she is always determine in anything that she does. I admire that about her! Last year at the Hemet location with Alisha, she very informative , professional , and very helpful. There is one concern about that a new agent Daisy was at the Hemet location, she was working across from Alisha , since we thought any personal or private information stays in the office because we have the right as long term customers. Daisy had shared some personal information to a person does not correspond to him or have the right to know any access to us. I don't understand what was Daisy's motive to shared our personal information like that when we had asked nicely that day, it was private matter and us, as customers, we have that right. Alisha who knows better , I know with her great work ethic , she would not have shared any information to anyone. We do not like or have time to stress about things that We cannot control. All we asked to encourage or trained more Daisy or any new agents to respect clients requests and privacy. We had bad experiences with Toro tax services because that company has a gossip issue, that why we wanted see if we keep giving business to Vida income tax this year, but with Daisy sharing information to that person is not worth it . This disrespect family/Client code and we hope this does not happen again with other clients. We believe within time, things can be better and understand that sometimes strangers can help more than family. We still appreciate Alisha and everyone, You all do great. We recommend both offices if you want a lifetime business for any services they offer with integrity and respecting clients' private information. Thank you so much Aguayo Insurance Solutions!

excelente servicio y una agradable atención al cliente . Gracias VERONICA por su amabilidad y…read moreprofesionalismo

Several years ago I felt my families firms' insurance rates were not competitive and that the level…read moreof service we weren't getting was unacceptable. At the time we had several policies with multiple brokers. Talk about a nightmare; getting 1 certificate of insurance took a week and a ton of follow up on our part. We decided to shop the market. The rates Adrian was able to garner were competitive and favorable. We decided top tier insurance from a prestigious, highly regarded, and reliable firm at extremely competitive rates were just too good to be true. We thought it was worth a shot. We thought we were already in love with the rates, until we started to work with Adrian. That is when our love story began... We quickly realized we had hit the jackpot with Adrian and his staff. Thorough, competent, responsive, engaged, genuine, sincere, and dependable. Couldn't live without them, wouldn't want to... My siblings and I have our personal policies through Adrian as well. My mom is next on the list to get a quote written up...

Diana was so patient and helpful with our quote. She listened to our specific needs and went out…read moreof her way to help us end up with the perfect plan for us. Thank you!