The complaints I've heard about this restaurant are numerous, ranging from bad food to the infamous Soup-Nazi-like owner. So why did I give it so many stars? Many people would hesitate before eating at Jerusalem Restaurant, and I can't blame them if they have been spoiled by American restaurant standards. In defense of these kinds of restaurants everywhere, I would argue that you have to be at least a little adventurous (and patient) when it comes to eating ethnic food.
I've become a regular customer because Jerusalem Restaurant is just so STRANGE, and kind of endearing in its own way. I know that there are limitations to excusing poor service/attitude because of cultural differences, but I have never thought of the owner as malicious or incompetent. Every visit, one of my friends makes an attempt to get the owner to smile (I've witnessed it, and it is a truly uplifting sight).
Below, I've documented some of my observations while eating there. I know that these are probably factors that cast the restaurant in a bad light, but personally, these are the type of experiences that have made me come to enjoy (at least for humor value) my visits to Jerusalem Restaurant. Read on:
* I first came into Jerusalem Restaurant with friends, and we all decided to order the daily combination plate. When we got to the counter and placed our orders, the owner just asked each of us, "Meat or vegetable?" We all requested meat, assuming that we would just receive whatever he was making for the daily meat dish. To our confusion, when we received the meals, we each had been given a different meat: lamb, fish, and chicken! (We learned later that you can just request a specific meat.)
* I have struggled to decipher the numbering logic used at this restaurant; this is the first example. When you look at the front counter, there are sheets of paper that show a condensed menu, just the most popular items served at lunch. Instead of writing Combo #1, Combo #2, etc., their items are listed as #576, #708, etc. (not even in sequential order!).
* This is the second example involving weird numbers. After you order, the owner will write a number on a piece of scrap paper and hand it to you. This number is separate from the receipt, so it does not correspond to the price of your meal. My friend and I thought it over, and we interpreted this as the same system employed at fast food restaurants, where your number is called when your order is ready. When we looked, my number was 16 and my friend's was 28 (again, not sequential, even when he had ordered right after me). Then, when our food was finished, the owner just waved at us instead of calling our numbers. ...Huh?
* Unlike most restaurants, the owner doesn't leave unlimited boxes of napkins at the silverware station or your table. Instead, he leaves just a few napkins (less than 10) at the front counter, so you always feel bad about taking more than necessary. Great economic/environmental tactic...?
I'll briefly summarize a few more important points if you decide to try Jerusalem Restaurant: (1) Order the spiced hot tea in the winter, (2) the restaurant is only open for lunch, not dinner, and (3) no matter how much you're initially intimidated by the owner, he is actually a warm person once you become familiar with him. read more