My family loves Jersey Mike's. We have loved everything we have tried. Sure, it's on the pricier end, but you can't beat the quality. This location is good. We placed an online order and the food was ready on time for pick up. Service was quick and efficent. We got a regular Chipotle chicken cheesesteak, mini original Italian and giant Chipotle cheesesteak. All these were fantastic. read more

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My brother and I split a Mike's Famous Philly on the gluten free bread and it was delicious. Great service here. Kind and hardworking staff, clean restaurant. I'll be back here. read more

Greeted us as we walked to the door and let us take our time looking at the menu. The guy who helped us was friendly with everyone and made sure to ask if we wanted all the ingredients in our sub. read more

Not a big sub guy but Jersey Mike's really changed my mind. I'm not sure if it was from this location in particular, but my sandwich was very good. I will definitely be back more often. read more

Jersey Mike's Subs - ##17 Mike's Famous Philly - Fast Food Near Me - Sylmar, California

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Overall the service was great and the speed of the staff was amazing. Got two sandwiches and they tasted great. Staff was working on a very efficient manner together. Store was clean. read more

I come to this location often, their customer service is fairly well, they do a good job of keeping it calm when it gets busy. They sandwiches are pretty consistent and taste well. They keep the place pretty clean. The only negative I have is they are on the slow side especially if it's a hot sub. read more

Incompetent workers. Barely greet customers...don't even ask if you want veggies. Total dump that makes Subway look amazing. For such a high price point this place is an absolute dump. read more

3 times I've reached out over the phone, I sent a message on the Jersey Mike's site and followed up with another phone call. Who warms up bread when requested and burns a long line on a giant. Why can't sandwiches made right. Meat was dry and cheese looked congealed. Unfortunately, I forgot to mention this in the message on the jersey mikes app. I've had issues in the past and was fixed, but more screw up then good experience. Look at your email, reply back when a coworker takes a customer message. DOES THE MGR OR OWNER GIVE A HOOT AND TRY TO REACH OUT TO THE CUSTOMER IN ORDER TO FIX THEIR SCREW-UPS? I'll be calling again and if no resolution to your screw-ups, I'll be reaching out to corporate. This will be my last time I ever show up to sylmar jersey mikes. You've been warned! read more

Worst service ever Guys standing around when waiting on orders Big order and still didn't do anything but sit around and talk while one did the work read more

Came in for lunch , a little line , but it always moves quickly. Got my usual , #7 turkey and provolone. Mike's way add avocado. Always a good sandwich, workes were nice and friendly and helpful as usual , my only one complaint was they were out of or had no jalapeño chips !!! Oh well . The place was chill with a few people eating inside but plenty of outdoor seating. read more

Jersey Mike's Subs - #7 Turkey and Provolone, add avocado. Always a good sandwich - Fast Food Near Me - Sylmar, California

Worst Jersey Mike's I've ever been to . Two employees drowning in orders trying to complete online orders not to mention 6 people waiting in line for their orders ; meanwhile two female employees laughing in the back , playing around and taking selfies . Absolutely ridiculous.!! Thank you to the two hard working employees trying to do everything on their own ! read more

Absolutely disgusting! I found a hair in my sandwich and had absolutely no appetite after I seen it. They offered to remake the sandwich but I did not want to eat anymore. When I had asked for a complete refund they said no because I ate half the sandwich! This is so crazy when there probably was multiple hairs in the sandwich read more

Jersey Mike's Subs - Hair in food - Fast Food Near Me - Sylmar, California

Don't order through the app you'll wait 30 minutes no matter what. Every time there's two employees with like 20 orders and a 30 minute wait. Foods fine and it's not the employees fault. Owner of this place sucks for not staffing properly. read more

We provided prompt, exceptional service. The sandwich ingredients were fresh. The order was fulfilled during the peak rush hour.

Worst Jersey Mikes I've been to. As mentioned in the other reviews this place is pure chaos. Last time I ordered online and they gave one of my subs to the wrong customer and they had to remake it. However, they made other online and in store orders before my sub so I did not get my subs until 35 minutes after the pick up time. Needless to say, the other subs that were made "mikes way" were a bit soggy due to the vinegar and oil. Today I decided to give them another chance. They were making several orders which looked promising. Unfortunately, my order was not ready when I arrived at the pick up time. The customer who walked in after me, got in line, ordered a similar order (hot and cold subs) and got their subs and were out the door before me. I don't really understand the point of ordering online with a pick up time if you're just going to be passed up or forgotten. Giving 2 stars as the food tasted good however I wish the service would be up to par with the other jersey mikes in SoCal. read more

Personally I love this location, I feel the meat is always super fresh and they really stack up whatever you order, could be packed sometimes but I've never had an issue with my orders and everyone's always super nice! I find that this location is much tastier than the one in Santa Clarita! Would recommend. read more

We went into Jersey Mikes Subs to get some yummy sandwiches, but it was so bad hands down and I was craving it so bad and the bread was so hard. hubby said this must be like Fridays bread. They must have not be busy! read more

Around March 3rd I picked up a couple of sandwiches for my kids and I after school. We've always enjoyed the freshness and the quality of the food from here. However, this time, the bread was hard and both sandwiches were really dry. My son even commented that he felt like he was eating cardboard. I provided feedback on the site for Jersey Mike's and a district manager actually reached out to me and thanked me for feedback. The manager apologized for the bad experience and asked for my address to send me some complimentary gift cards to alleviate the issue. Weeks passed by and no gift cards were received. I reached out to the District manager and mentioned that I had not received anything from Jersey Mikes including any gif cards. They mentioned that they would send them by the end of the week but they never came. I reached out one last time to let them know that I never received anything from them and that I was giving up on receiving anything from them but also mentioned to let management know about my service experience so they can improve in their customer service and dining experience. read more

I was spending a lovely day at the ER at Olive View hospital a few days ago. I hadn't eaten since early morning and my daughter said she would bring me something. She totally surprised me with the #5 sub. I waited until I was released and came home to enjoy my sandwich. Even though we had to wait a while in the hospital for my release, when I finally ate it, it was delicious! The sandwich had plenty of meat, the bread was fresh as were the other ingredients. I would definitely eat something from here again! read more

Cali club Jersey Mike's way good sub good service and was in and out quick thank youu

Yum. Quick hot sandwiches for nights when you don't have the time or energy to cook. Varied menu offers something for everyone. Mostly use takeout , so can't address ambience. read more

My mom and I were passing through on a trip and decided to stop at Jersey Mike's for lunch--and we're so glad we did! This was our first time trying it, and everything was fantastic. The food was fresh and delicious, and the service was friendly and efficient. It was the perfect spot for a quick and satisfying meal on the road. We'll definitely be stopping by again in the future! read more

The sandwiches are very good and with great customer services. Except the prices are high now paid 54.00 for two giant sandwiches, 3 chips and two regular drinks. Plus with a tip you end up paying 58.00 bucks. read more

I have been here multiple times and I have received my order correctly every time. I love Jersey Mikes and they always greet me and my family when I walk through the door. This location is always clean and the staff seem happy to be there. The fresh sliced turkey is my favorite. read more

Absolutely false description in their profile. This place is neither efficient or quick. Poorly run location--waits are insane as they don't seem to have enough staff and their priorities appear to be online orders at the expense of those standing patiently in line during a limited lunch hour. I actually walked out today. Also they overcharge me every time I come here. Don't recommend--especially if you are in a hurrry for their overpriced sandwiches. read more

I would of gave them 5 stars but when they gave me my 5 sandwiches I asked for a bag.they gave me the bag but didn't bagged them.I don't mind bagging it my self but what ever happened to customer service.they bag the orders to go so what's the problem.laziness? read more

The staff there are usually really nice and helpful but charging for extra sides ? For real ? Shoutout to the workers there who are helpful though read more

Fast service, friendly staff and always very clean in the store. Food is always fresh and delicious! A+

Best subs around. Neve been disappointed ordering from there. Subway should take some notes.

I am a regular customer, I ordered 2 giant #13 and asked for condiments on the side to go. The sandwich preparer on my invoice was named: Jasmine and I asked for the oil and vinegar to go b/c I don't want to get home to a soggy sandwich especially when you don't eat it right away and you have a couple of kids. They gave me 4 little oil and vinegar to go, I politely asked for 1 more and the guy working there Dylan in a slightly unpolite manner said 'WE ONLY GIVE 2 PER GIANTS'. I was set back and appalled. Luckily I was with my son and I didn't want to make a scene in front of him. I got home to find the oils and vinegar halfway filled which upset me. Remember with repeat customers, treat them with kindness and again it was just 1 more oil and vinegar - I didn't ask for the bottles! upset & disappointed customer experience!!! - OH and BTW - the sandwich meats were definitely skimpy, usually a giant #13 will have lots of meat these were very skimpy and not as my usual #13's that I had a couple of weeks ago. Store owner get some quality employees and tell employees don't get shady on the cuts!!! read more

Poor service. I pre-ordered at least 20 min ahead on the app and three times in a row the staff has no idea about the order status. As usual..... I'm waiting on my sandwiches again. this is embarrassing and just flat out piss poor service. avoid this place if you plan on going in and out for your food. read more

This is my 3rd time giving this establishment a chance. Horrendous service. Claimed debit/credit card machine stopped working & employees simply stared at me with ZERO suggestions. When I left to find an ATM machine, I proceeded to pull cash. When I went back, they reset the credit/debit card machine and didn't bother telling me they were going to reset before I left to drive across the plaza in 100 degree weather. On top of that; they got my order wrong on all 3 of my sandwiches. Not the first time they've gotten my order wrong as well. Better off driving a little further to the one in Maclay for more accurate and friendly service. Just get better. read more

Ordered the chicken, bacon, ranch with no Tomatoes, Lettuce or Cheese via Uber Eats. And received the sandwich containing everything I requested to be left. Had to discard a $13 sandwich (that included delivery fees) because someone doesn't have the ability and/or respect to read written instructions. As a paying customer, I shouldn't have to take a fork and scrape through the diced chicken trying to remove the old, nasty shredded lettuce, only to learn that there's melted cheese throughout all of the meat which I can't eat! I will "not" be ordering from or visiting this location again. read more

Jersey Mike's Subs - Wrong order - Fast Food Near Me - Sylmar, California

I just recently started working around the area so I'm not familiar with places to eat. They just opened yesterday. Great customer service & nice atmosphere read more

Went here with family today and oh man! The employees were all so welcoming and seemed to be very happy, and I love to see it. We were in and out, and food was amazing like it always is, and we were left with an impression of happy workers and tasty food. Oh yeah, that's a good lunch. Would eat again read more

Food is always amazing, employees are very friendly. They are always welcoming people with pleasure. Never unsatisfied with the food always left in a good mood. read more

Unorganized never have my orders ready on time when I pick up. Many other customers have had this happened.

Very rude employees. Making faces when they are serving customers. It was my first time there. I asked a question and when she passed my sandwich to the cashier she made a face. My first and last time coming to this location. Not getting my hard earned money! Very poor customer service. read more

My new favorite Jersey Mike's! I was surprised to see this was open in the Home Depot parking lot the other day. Stopped by today and got sandwiches and the staff was friendly and the sandwiches were great. Glad there is a shop closer to home. read more

They consistently get Uber Eats orders wrong. I have ordered quite a few times and often it's incorrect. Most of the time I let it go, but just today I received my order of a sandwich, two soda bottles and chips. The sandwich seemed okay, but they gave two wrong flavors of soda bottles, and wrong chip selection. Although I love this chain in general, If I can count on my full order being correct, will most likely just stop ordering from here. I wouldn't do this over one mistake, life happens after all....but they have had enough chances. read more