I give very few single star ratings but I was so disappointed! First, let me be honest that I didn't eat here. But it was because the service was awful. There was a line, one person taking orders and 4 others propping orders and serving customers. The group of 3 in front of me placed their order. As I stepped to the counter, the employee turned and walked away! I know they were quasi-busy but there were also two customers behind me so where are you going? He came back to add an item to the people before me's order and then turned to help cook! I will say that the restaurant was clean but service...oh the service! read more

Jersey Mike's Subs - Front counter service - Fast Food Near Me - Knoxville, Tennessee

This place is always spot-on. No matter what time of day I'm there, the service, food, and experience is always A++. Good job y'all! read more

Visited the South Knoxville store on 3/1/2026 and it was busy, got waited on quickly, food was excellent. Staff over and above friendly and helpful. read more

Great service! We came in close to closing and they still made us subs! Shout out to Paige for being so kind!

We placed our order online and arrived about 10 minutes later. The store wasn't busy at all, so we figured it would be quick. Instead, we stood there for 45 minutes waiting for our food. I finally asked one of the employees if our order was ready, and he did not look up from the computer before saying, "When it's ready, it'll be on that shelf." No explanation, no update, no effort to check. The lack of urgency and customer service was honestly frustrating. If they're that backed up, at least communicate. Really disappointing experience. I hope management addresses the delays and the attitude because this isn't the standard I expect from Jersey Mike's. read more

I love Jersey Mikes but this location is painful to visit. Visited on 11/2 around noon. The staff could absolutely care LESS about being there and doing their jobs. The young man putting toppings on sandwiches moved so slow it almost seemed like he was purposefully slow. He was also shaking the spice jars on sandwiches even though the spice jars were empty and he never went and got filled jars. All of the staff also had in AirPods? Overall really disappointed and hope they can turn this location around. read more

Not sure how this place could get worse. 60 minutes for an online order. I could have cured the meat, grown the vegetable, and made the sandwich myself in such a period of time. Store was not busy either. However, ever person who came in without an order was served. I actually had to cancel my online order and go through the line. Such a waste of an afternoon when looking for a quick bite. read more

Rarely ever go to Jersey Mike's to be honest. I prefer Jimmy John's in the class of chain sandwich joints. But I will be honest this was a good visit and the family agreed. Parking is in their own private lot. When buddy do not expect to be close. The lit was clean and signage adequate. A decent line was formed for a 1245 lunch rush. However it moved quickly. Ordering was friendly and efficient. Orders were ready within minutes. The manager checked us out and was especially nice. The dining room was now empty and mine dissolved. Our table was clean, but others needed attention along with sweeping the floor which never was done during our visit. The highlight was delicious sandwiches on fresh bread. The manager stopped by to check on us and I bumped up a 3.5 to 4 for that. In probably needed to work Jersey Mike's in to a frequent rotation. read more

Jersey Mike's Subs - Lunch rush - Fast Food Near Me - Knoxville, Tennessee

Ordered a #8. Bread tastes stale, not fresh. Didn't include pickles as requested. Barely any lettuce. WAY WAY too much mayo read more

Jersey Mike's Subs - #8 on stale bread - Fast Food Near Me - Knoxville, Tennessee

Cashier said the brownie was good so I got it and the brownie was totalytubular. best in the west

Only Jersey Mikes I've ever been to that refuses to cook turkey on the grill. From Seattle to South Florida gotten the same sandwich. It's wild to refuse to cook a meat when pregnant women can give the baby listeria. I hope this franchisee will see how wild this is. If you can't cook it on the grill, please offer some way to heat up the sandwich. read more

The people who worked, there were friendly, but very slow moving. All of the countertops were covered in lettuce and meat and cheese. It looked dirty. Bathroom doors were grimy and gross. Floors were sticky. Even pushing the door out look like it had never been washed. Sandwich came out great, but the store itself was very dirty. read more

Good food but lacking service and personality. Took my food Togo. Was not offered a bag for the sandwich and chips, and workers didn't seem to be happy to have a job. read more

I called and placed the order, went to pick it up, and no one would answer the phone. I was disconnected, switched over to a fax machine, and then disconnected again. I like their club sub, but not enough to be ignored. If you can't be bothered to handle a paying customer who's come to get their order, then one of two things are going on: Your employees don't know what they're doing, or you're understaffed. I left after they hung up on me the third time. There are lots of restaurants in Knoxville with good food and much better service. That's where I'll be next time I want a sub. read more

Jersey Mike's Subs - A record of my calls to pick up my sub. - Fast Food Near Me - Knoxville, Tennessee

my favorite turkey sub is from this very jersey mikes location! they are doing something right here! staff always smiling and very clean restaurant! GIVE THESE EMPLOYEES THEIR CREDIT! read more

Fantastic service food here is delicious mikes way is the only way the place is clean and the service is quick and quality is good. Jersey mikes by far the best sub place out of all the chains nothing bad to say about this place it's clean and fresh. read more

Service and Food was great!!! I highly recommend!!!! Used delivery which worked out great for us... Thank read more

This location is not too bad. Ended up having to wait about 15 mins for my food to be ready after I ordered. Employees were friendly and the food tasted good, price wasn't too expensive read more

Jersey Mike's Subs - Philly cheesesteak with extra cheese - Fast Food Near Me - Knoxville, Tennessee

Great service, my favorite sandwich in knox. I order here every couple of weeks and the food is always consistent.

I will not order again until packaging process is changed. My sandwich was delivered in a bag with just a twist at the top of the bag. There was no seal or tape to ensure the contents had not been tampered with and the delivery person just handed me the bag which is expected but that person or someone riding along with the delivery person could have easily tampered with the contents and I would never know it. There's just no excuse not to have something in place to ensure tampering has not occurred. A change would help the delivery person and the customer. Such a simple solution. read more

The quality and care of the sub was absent. I made a simple request to have a cold sub put on the grill, to which I was lied to and said the manager claims this as cross-contamination, which is not true. Everyone seemed to lack knowledge of how to do the job correctly, and the slicer nor grill looked as if it had been cleaned. Understandable at the end of the day, I came in an hour and a half after they opened. read more

The slowest and most frustrating experience I have ever had at a Jersey Mikes. Had to leave without our order because the workers move at a snails pace in addition to being unable to multi task. Not to mention the one employee kept touching his face while slicing meet, taking orders, and the rest of the staff watched and didnt help at all. read more

The NICEST employees! They went out of their way for us and to make our one year old happy! Could not be more impressed!

I have always preferred Jersey Mike's above all other sub shops. I really liked this one too until today. I had to ask the man who was going to make my sub to please pull up his mask before he started making my sub. It wasn't just under his nose, it was barely over his mouth. Some of the other workers behind the counter were improperly or not at all masked. I'm not sure I will return even after the covid fears are over. It was a disappointing visit. read more

Waited 30 mins for one of our subs just for their to be raw meat on my girlfriends sub

There are zero fucks given when it comes to making your sandwich. Want extras or things removed? Yeah right. Want a sandwich that isn't smashed? Forget it. read more

BEWARE! If I could give zero stars I would. I have never been more appalled at the speed at which the workers moved. Arrived at 12:45, did not even PLACE MY ORDER until 1:15. There were four people in front of us. The line in store was OUT THE DOOR yet they proceeded to make TEN online orders without taking any orders in store. If there was another sandwich shop next door this jersey mikes would be out of business. Do you ever wonder how many people it takes to bag your sandwiches & ring you up...let me tell you..at this store it takes 2-3. And do I even begin to talk about the mayonnaise application. You either got an inch thick layer or so little mayo you wonder if it's even there. I ate my sandwich before writing this post to separate my hangriness and my honestly, and let's just say...I ate my sandwich faster then it took them to make it...mid at best. DO NOT RECOMMEND unless you have no other plans for the day. read more

Wasn't happy with the service at all! Not one other customer there, but yet the young man working continued to slice his meat without even a greeting. After standing for several minutes he finally said ill be there in a minute. Another young lady came up and seemed friendly but was filling delivery orders so wasn't helping us. I finally got my order taken and received my 3 sandwiches. Nothing special about them at all. Hardly any meat and no cheese. The bread is good, but WAY over priced. I won't be back. read more

Jersey Mike's Subs. Being from Philadelphia and frequenting New Jersey almost every weekend, I grew up eating a certain kind of sub sandwiches. No warm and soggy subs for me, thank you. The subs I love have a certain mixture of spices that make my mouth sing and my heart soar. Those are the spices on the Italian sub I had from Jersey Mike's. It was delicious! Just one suggestion - the sandwich could have used more! But the combination of cheeses, meats, lettuce, tomatoes, spices, and bread had me believing I was sitting on the boardwalk in Ocean City or the Pizza Palace in Oak Lane enjoying my favorite sub. So thank you for giving me a place where I know I can go home if only for a little while. I will go back to Jersey Mike's! read more

I love their subs but I don't like ordering online and paying for extra meat and when I pick up the sub it's barely has any meat on it. Happens all tge time. When I order and pay for extra meat I expect to get extra meat!!! read more

I've been eating at Jersey Mikes for years. They have,the best bread and fresh meats and cheese.

By far the best sub shop in business!!! Top quality freshly sliced meats and cheese. Amazing fresh bread. I live in Hardin Valley and make the drive to Bearden (passing many other sub shops) to visit this location because the food is always amazing and the staff has ALWAYS been super friendly. I've tried all the competitors: Firehouse, Jimmy John's, Lenny's, Nixon's...and for me, Jersey Mike's is always the best. Get a #13 original Italian with "extra juice" (oil & vinegar) and thank me later . I will DEFINITELY be back here to get my fix as long as the doors are open! read more

Called store to place order 9 times between 6:10 and 6:30. No one answered the phone after multiple rings and it rolled over to fax machine. This has been a common experience with this store. See other Google reviews and call nearest Jersey's Mike's store as they are aware of the issue as well. I do not know why they refuse to answer phone. My last call was 3 minutes prior to arrival. Upon arrival, there was no one in restaurant or waiting in line. There were 3 employees, one was cooking an online order and the other two were doing nothing and subsequently went to back room. I asked why they did not answer phone, and they stated they were just swamped with customers. I was there for 10 minutes while they prepared order and no one came in restaurant or called into restaurant. I asked again why they do not answer phone and one employee stated that you do not know what it's like to work here. The restaurant continues to be managed by poor leadership. I have given this restaurant too many chances and it is just too frustrating to deal with people who will not answer phone. Again, see corroborating Google reviews. I am done with Jersey Mikes. read more

So my rating will conflict with my review some. The subs are very good, great quality and very well proportions. I haven't been to this location in a long time, mainly because there's some places closer and cheaper. Pricing is a slight issue, but because of quality I let it go most times. I went in today, ordered 4 subs. Close to 40 dollars. I'm a larger person and the 4 kids in the shop were smirking and laughing when they saw me come in. One other person in the shop. I picked up my online order and I was respectful. I won't be back anytime soon if again. Which wich, and Penn Station are very good options in the area. read more

Of the 8 Jersey Mike's I have been to in my life, this one ranks 3rd in quality and 7th in service. While the workers were nice people, they could not even honor the simplest request of making a cold sub a hot sub. They even mentioned how it is good as if they have tried it before. That was very disappointing but the quality of menu specific items is great. read more

Insanely good food large portions. Top quality meats and cheeses. I absolutely love this place. Wide variety of hot and cold subs. Good reward system, but a lot get a lot of free ones. Staff has always been helpful and enjoyable. read more

Fav sub shop to go to. Food quality is consistently great, and the staff are awesome. Thumbs up.