Its with extreme sadness that I write this review but its still bothering me the way I was treated. Jersey Mikes, at 4706 Caton Farm rd, Plainfield Mgr has a problem, yesterday evening 8/17/26, at apox 3ish I entered the store and was greeted and began to order when I ask for xtra cheese a young person walked pass repeating xtra cheese, and picking up other orders bags and touching the counter behind her with gloves on. Meanwhile the young man was slicing my meat, he slid my top bun across the counter and that lady came from the back picked up my bun with the same gloves she was touching everything with, I simply ask if shed change her gloves and she said nothing picked up the entire sandwich with what I feel was an attitude and walked away. She then reappeared whispering in the young mans ear that started making another sandwich. Then she did it again, used the same gloves, so I tried to explain that I wasn't being difficult or rude but needed clean gloves and she cut me off. She thru her hands up and said "I DID CHANGE MY GLOVES" really loud like to argue the guy cutting the meat jump'd in and said she did. I said I didn't know if she heard me, she never said anything she just walked away with an attitude. When I seen she had a bad attitude and wanted to argue I ask if I could just have it Mikes way and she began adding the ingredients. I ask for vinegar and she said " IT COMES WITH VINEGAR'" really NASTY. I then said im sorry I meant a little xtra. She then took the entire bottle turnt it upside down and drown the sandwich I walked out. I told my son it's over she's rude nasty and unsanitary to slide someones sandwich across a counter using the same gloves she's doing everything else with is nasty and unsanitary. My son went in to ask for the corp # and was met with her telling the staff not to tell us nothing turning her back on him like she didn't have to give any info or suggest we take a card. She's very impolite and I feel that she did it thinking that they'll be no consequence for her attitude and rudeness, or giving bad customer service. She said she couldn't give out the store mgr or Dist mgr name or number we could use the card. There's a huge issue when ppl assume they can talk to certain ppl or any customer however they want all while being disgustingly unsanitary regarding food. Like I had no right to be concern about what I seen and was given. I guess we can cross this off our list of local merchant to shop with. Im disappointed bc were New home owners in the area and I feel Plainfield gets a bad wrap. She's only added to that myth making the description and behavior of food service workers in this area seem unprofessional and rude validated. Exhibiting disgusting sanitary practices and very poor customer service skills around food is a disaster waiting to happen. She was cocky and its my opinion she doesn't think there would be any consequences she's clearly not training the staff under her the proper way to treat all customers. Being kind to certain ppl and being impatient rude and nasty to others is a sure way to lose business . read more

First time here, blown away! I didn't get the girls name that took our order initially. But she was extremely kind! I wanted her opinion on a few things and she delivered! It was a little bit busy but not too loud at all. Still, they were kind, polite and fast! Kenzie and Kailey! Blown away by the level of customer service received! I messed up the sequence of my order and Kenzie was kind enough to help me navigate! Our sandwiches were made perfectly. Everything tasted fresh. The new extra hot honey chicken Philly is EVERYTHING y'all. Will def be back! Thank you ladies! read more

Never had problems with them before, but sjow up at 6pm and theyre out of wheat & Rosemary parm bread. WTF??!! Was told I could wait 15 minutes??? I have a family at home. I'm trying to feed. Nobody wants to do that. Seriously, who does all the planning and baking here? Only because I'm a long time customer and I come here regular and had a four star review which is not posted on here for some reason. It must've went away, but I've been coming here a long time and never had an issue. that's why I'm giving them 2 stars. Otherwise Id give them one star. read more

First off midday order nothing big three sandwiches easy to understand but apparently it is not easy for some. That will never return to that place. I've had issues a few times never said nothing. Nothing like spending a decent chunk of money for them to get one out of three sandwiches, correct I do not recommend this place. Save your money. Go buy your own stuff. I would leave them zero stars, but unfortunately, I have to leave one. read more

The food was fresh and the service was great The employees are always friendly and make sure you get what you ask for read more

We always order from this Jersey Mikes. Had no problems so far! Today I ordered from the app and got a sandwich for my brothers. I put "the kids " under the name section and someone put a cute little drawing! The sandwich was made to perfection! read more

Jersey Mike's Subs - Cute drawing - Fast Food Near Me - Joliet, Illinois

Good sandwich. Waited almost 2 hours for delivery. Terrible. I gave an extra large tip.

Fast service. The sandwich was made right there for me and they did a perfect job. Sometimes when I order at Jersey Miles they over do it with oil and vinegar but this location did not. Not pants or tops were ruined by oil in the making of this review. Thumbs up will come back. read more

I got a GC that I won. I had been to your store twice before today. My daughter has allergies she can not have beef and neither can my husband. I came there with my daughter. We order 3 chicken Phillies on gluten free bread and 2 col roast beef on Parmesan one without tomatoes. The young man said he understood. Instead I got 3 beef Phillies. I have the pictures I got no chicken and I will gladly show you the pics and my receipt. I talked to the manager and instead of apologizing stated the guy who cooked your food said you got chicken. We certainly did not. Is this treatment because I had a gift card. I mean , your manager basically called me a liar. I was upset very upset because I had a kid with allergies who now had no dinner and a husband with no dinner. I will call the corporate office. This is despicable treatment. Why would I lie??? read more

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...so I have these Jersey Mike's coupons which get me a free mini sandwich with the purchase of a drink and chips, @ $3.70. The surprise is ...to redeem offer, (sarcasm) the moon has to be blue on the 3rd Tuesday of the month. Can't get gluten free bread and can't be heated, so one is left with a cold bologna sandwich option. Tossing the useless worthless coupons, 2 regular sandwiches cost @ $24.00. Could have gone to a Greek family restaurant for that and gotten a couple meals with sides. Looks like Jersey Mike's, subway, and Jimmy John's are permanently off my dining list. read more

This place has gone down hill tremendously!!! The no longer let you substitute anything which they always have for years (management getting cheap and greedy) the staff is extremely rude, bread was stale, and when I added pepperoni to my mini turkey it was ) $1.50 for 2 of the thinnest slices you were better off charging me to eat air. My husbands Philly came out slopped and all broken apart and not even cut. Guy behind the counter wasn't wearing gloves! The floors smelled like vomit, this is so bad we're calling the health inspector. You should be shut down read more

Normally a great location, just ordered tonight and my sandwich was inedible. There must have been cleaning sanitizer on my bread because it tasted like chemicals and I almost threw up. I don't feel like I can trust this location anymore to safely make my food read more

Horrible service. Sandwich was drenched with too much vinegar and oil. The staff refused to remake sandwich. Horrible food and service.

Got put on hold for 40 minutes when trying to call to fix an order. Never got to talk to anyone. Just sat there listening for around 40 minutes as people stomped around the kitchen and shouted about bread. I just made something at home while listening out of spite at that point. read more

It's another Subway, Quizno's, Jimmy John's style chain. All of them serve their purpose and all of them slightly different. The thing that stood out to me about Jersey Mike's is that they slice the deli meats and cheeses right in front of you. That gives you a more warm and fuzzy feeling that your meat hasn't been sitting in some tray all day. I went twice once getting a sandwich off of their hot side( A Philly) and another off the cold side (Jersery Shore Favorite.....enter your own Snookie joke). The cold sub was Ham, Cappacoulo and provolone dressed "Mike's Way with lettuce, onion, tomato, vinegar, oil, and spices. It was a solid sandwich as was the Philly. It didn't really standout to me but if I lived close to one, I'd go from time to time. Only chips for sides plus cookies for dessert. What I did find odd was that all 3 workers had on those black framed nerd glasses that Marty McFly's dad wore in Back to the Future.....both times. Is this part of the wardrobe? a fashion statement? or complete coincidence? read more

I came here on my birthday because they advertise a free sub on your bday and the lady told me it doesn't work until 24 hours after your birthday so I just paid for the sub. I went I few days later and still don't get my bday sub. The lady was pretty rude about it. Both times I just paid which I get it is it what it is but you don't have to be a bitch about it. read more

Screw this jersey mikes I always didn't like this location because of previous visits and I decided to give them one last shot I ordered 2 sandwiches a bag of chips and a can of root beer from DoorDash and when it showed up they had completely forgot my sandwich and they gave me a cream soda instead of root beer they are clearly not double checking the orders before they go out I work in the industry it's not that hard read more

Wow I don't complain often but man oh man I was in the restaurant last Friday night with my wife and my child the lady I ordered the food off of was extremely rude we'll I just thought some one is not having a good night and then my wife went to use the restroom and said one of the employees by the name of amber never wash there hands and then it turns out she was the one making my food so we just left I will never return to the jersey mikes ever again very unprofessional and also not one employee had a freaking mask on man this jersey mikes should be closed down for good a bunch of pigs working there. read more

Place was clean, service was efficient and got order correct, food was very good. Recommended!

One of the worst Jersey Mike's I've one too ! Crew looked horrible , bread didn't look the right color and just seemed dirty ! I love a jersey mikes but I won't be back to this location ! read more

Love the freshness and quality but NOT for $17.42! That price included a foot long sandwich, chips and drink. Nearly 2x the cost of competitors. read more

All these employees are rude af! Someone needs to inform them that if they're going to wear gloves, they need to change them often. They're here taking money, making sandwiches, and never changing them read more

Person making sandwiches with gloves is handling the register and not changing gloves. I guess they are clueless about sanitation. Prices are a total ripoff. $8 for a 6 inch sub. Guy was rude about Mikes way, when I asked for no onions. I would not recomnend this place, or ever return. read more

Worst Jersey Mikes of the area! Frequent customers; until staff started to fluctuate the charges on our custom subs...making extra toppings ridiculous amounts. Started questioning HOW literally ONE sub totaled to 28 some dollars and were literally and unprofessionally spoken to and decided before asked NOT to return. As if it mattered with such obvious racial remarks from the location GM AMBER. Wouldn't recommend this location to anyone of color whatsoever. They hire rude youths who have no work ethic or professionalism. Which can explain their high turnover rate of employees. Trust me. You'll catch a case with how they treat you. Go to another location. read more

Was here this weekend after a kids soccer game for lunch. Alot of employees, all teenagers. I didn't see a manager up front with them. The sammiches were great! My kids had boring turkey only but my wife and I enjoyed the regular sized sammiches. I went with the club and it was great. Fresh bread, a lot of options to put on it. Unlike Jimmy Johns here at Jersey Mikes you actually get topping options and also can have it toasted. I do also like JJ's but it's different. Here they also offer salads!! My only one complaint is it took a long time to make 4 sammiches because the kids making them seemed like bafoons........ The line continued to get longer by the minute. Maybe because it's new and they are learning. Overall clean place with lots of options and good fresh sammiches. Give it a try! read more

My friends constantly called this "the expensive version of Subway and Jimmy John's". Upon a coworkers recommendation I tried them out and omnomnom they were wrong. They are completely different and their sandwiches are awesome. There are a bunch of teenagers working there, but that doesn't discredit them as a business at all. I was a teen when I worked at Subway :). Very friendly bunch and they were oh so nice to me even though I was thoroughly confused. I'd definitely return here because the sandwich was great and the faces were very friendly. The prices run pretty aberage. A reg sandwich plus chips and drink ran me at $10. I can't really complain since that's the same for Jimmy's and Subway. read more

Really delicious food. Subway and jimmy johns cannot compare. Once you have it "Mike's way" you don't want it any other way. Every time I have ever gone in the people working were very courteous & nice. Every sandwich I have ever gotten was yummy. The #9 is, and will always be my favorite. I like the better quality of ingredients that they have. The giant size is perfect for 2 people. read more

Jersey Mike's Subs - Giant #9 Mike's way. Yummy as always:) - Fast Food Near Me - Joliet, Illinois

Absolutely terrible service. Cashier was rude, and the food was stale. Highly recommend to avoid this place at all costs.

Fresh sliced meat compared to subway and very friendly employees which actually speak English unlike other places. read more

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Ordered a 43 and only got meat and Mayo on it. Tried calling the store to get it corrected but they don't answer the phone. I guess that is one way to avoid problems. read more

We ordered sandwiches online- when we got to the store to pick up, the sandwiches were on wheat bread instead of white. After bringing sandwiches back, They stated that they ran out of all bread except for wheat hours ago- our email and phone number were on the order, but instead of calling us they let us drive 1/2 hour to pick up a order that they knew was wrong!!! The employees also did not say anything about it being on wrong bread, they let us leave without saying anything!!!!! read more

The food is good but the staff needs to be better educated in sanitation. The staff repeatedly bounced back and forth from the sandwiches to the cash register and money handling with the same gloves on. They seemed to change them once-in-while but not at the correct times. GROSS The manager's name must be Sal Mennella. As I was leaving the store one of the worker's fingers had broken through the plastic gloves; it didn't bother her, she kept on dipping her hand onto the shredded lettuce and onto the sandwiches. Yelp needs a zero rating. read more

It's Jersey Mike's - not much else to say. Better than the typical sandwich chain and the fresh cut meats are a good change. Vegetables are cold and fresh and "Mike's Way" is no doubt the way to go with the cold sandwiches. For a hot sub, the Chipotle Cheesesteak can't be beat. It has a good flavor and is not spicy as the name implies. read more

If I could give zero stars I would. I received the wrong sandwich after repeating my order twice to a confused looking representative. Another guy took over to make my sandwich. I ordered a chicken "philly" and got steak "philly" which is very annoying since I don't eat beef. I ordered a giant sandwich (around $13) which was wasted. read more

Usually Jersey Mikes comes through with great sandwiches and service. Unfortunately the Caton Farm location in Plainfield has disappointed me more than once. Today topped the disappointment for me. Service was slow and the girl making the sandwiches was not on her game. She had to remake sandwiches which made the wait even longer. The hot chicken sandwich we ordered was not good quality chicken. The texture was old and very dry. Not sure that I will want to try this location again. read more

Food is great. Staff is normally great, but I guess I caught them on an off day. They had a new guy as well who touched money with gloves on then attempted to make my sandwich. Unacceptable read more

The place was packed with customers. We were greeted by the staff as we walked in. There were 5 people working with a high volume of customers. Our sandwiches were properly made and the staff was friendly from start to finish. Highly recommended. read more

The subs and the service are usually good. Today my sandwich was not made correctly. The person making my sandwich was more concerned about telling the other employees about concerts at Red Rocks and other concerts she has attended. read more

they would not take their own coupon. After i went thru that mess it was one of the worst subs I have ever eaten. Would b=never return with this poor service and selection of food. read more

Always nice to pull up to a restaurant and 4 cars outside at 845pm and they are closed when the hours say 9pm. Kids running the store. Subs are good but only when you can buy them. read more