I'm gonna try to give the benefit of the doubt and admit that it's hard to find the driven workers especially in this industry. This location is absolutely terrible at managing online orders. I placed my order 20 minutes before going into the store. Got to the store and waited 45 minutes. Be very careful if you go to place an online order at this specific location during lunch. Often times you will be much better off, waiting in the line having your sub made on the spot. read more

JUST received a "comment" response to the negative review I posted TWO years ago about this Jersey Mike's Subs location which in effect they said nothing! Nothing apologetic, nothing helpful, nothing changed, nothing addressed, nothing to make their errors right!. Haven't been back to this location since my review and certainly don't plan on it since their half-a** attempt at a response indicates that is still how the business is being run! read more

Jersey Mike's Subs - Receipt showing 2 giant and 1 regular sub; ordered 1 giant and 2 regular; received 3 regular and not sub #'s that were ordered! - Sandwiches Near Me - Fort Wayne, Indiana

See all

Wow! Okay, first I want to say how surprised I was when I walked into this location. This is a good review, I promise. I hadn't been back since last year. For many reasons, but most of all, bc the service was absolutely awful. NOW, under new ownership and management, JM's was almost unrecognizable! It was SO CLEAN! I almost thought they did a renovation and even asked! They said, a lot of cleaning goes a long way! I was greeted with the most kind staff and with beautiful smiles. The chips and cookies were fully stocked with so many different options! This was all a shock to me, only bc the last time I actually set foot in this location, the place was so filthy. No one said hi, they were so so rude and they had ONE bag of chips on the chip shelf. It was crazy. Now, I'm looking forward to going back to my weekly visits. Our family loves Jersey Mike's! I couldn't wait to get home to tell my husband about it. I actually left with the biggest smile on my face. I know, I know, it's a chain sammich shop, how could it be THAT good? I promise you, it was SUCH a nice, quick experience. I couldn't help but tell the staff how excited I was, bc I really was! Most importantly, they were incredibly kind to me. GREAT experience. SO, if like me, you stopped going into this location bc they were so bad. I'd like to encourage you to go back. They ARE awesome! All the love! read more

I would love to like Jersey Mike's as much as my boyfriend does, but I love club sandwiches and on the club the bacon is always horribly burnt!! It's so burnt that it disintegrates into black, brittle, rock-hard bits and ruins the whole sandwich...and actually hurts my teeth trying to chew it. I prefer the bread and vinegar over Jimmy John's, but the bacon makes it so I have to go back to Jimmy John's for now. Please update if you decide to stop serving burnt bacon. I'd like to enjoy your subs again. read more

I received the wrong sub and my daughters chicken was rubbery. Total disappointment! We had to throw it out because I didn't have time to go back to have them correct the order. Time and money wasted! read more

Jersey Mike's Subs - I actually received a roast beef sandwich of some kind. - Sandwiches Near Me - Fort Wayne, Indiana

Great service! Absolutely the freshest ingredients around, the best Sammie I've had in a long time read more

Jersey Mike's Subs - Turkey and provolone mikes way! - Sandwiches Near Me - Fort Wayne, Indiana

Poor service waited in line for 10-minutes. They took my order and forgot to make the sandwich. Skipped right over me. When I pointed this out they ignored me, no apologies. I left, and I won't be going back. read more

These two clowns behind the counter spent too much time naw making about cars. Screwing up the orders and basically acting like 3 year old dumb Nutz. Terrible location. read more

I went in tonight to order a sub at 7 pm. I was told he wouldn't take my order. He asked if I had order online. I said no he said I'm not taking orders. When I left a customer waiting said he was only one working. I drove to lima rd one. He was only one working. He was polite and took everyones order. read more

I was less than pleased to find that they had no ingredients for about 40 % of the subs listed on their menu. How can a sandwich shop not have ingredients for a sandwich on their menu? read more

Staff completed ignored us for 5 minutes. They didn't even acknowledge that they saw us waiting to order. We walked out.

My hubby and went to this establishment yesterday. We were the only people in their at the time. We stood there for almost 5 minutes and no one took our order. There was NO ONE else in there at the time. I guess they don't like serving non-white customers. It's 2024 do better. read more

Food was good quality service. Ordered a kids meal, was in and out the door, made sure everything was prepared effectively read more

I love the service was awesome and I loved my sub I had a chicken bacon ranch sub it was the best sub I ever had in my life I will be going back again some time soon read more

Apparently my Mom was "annoying" when she stopped by DURING BUSINESS HOURS and the door was locked, so she knocked. Heaven forbid. After they ignored her for the first couple of minutes, she figured she could just place an order online -- and did so. She waited in the car for 15 minutes and then knocked again. And again. And again. When somebody did finally come out from behind the counter, they continued to be rude to her and turned her away. All for a sandwich ... at least she got her order refunded and she just went to Subway. read more

The reason I like Jersey Mike's, compared to let's say, Jimmy Johns or Subway, or most the Sandwich Chains around, is for one The Meat is sliced using a Deli Slicer, and is very fresh and so is the Bread, with that being said they have a good reward program and are pretty fast too, getting your food. (5) Stars! Club Sandwich read more

This place is very gross and grimy. The workers were eating the whole time while taking my order, the sandwich was sloppy. Will never come here again. read more

Order took 20 minutes longer than the app said, they forgot multiple components on one sub, and on the other sub, THERES THE END OF A PLASTIC GLOVE ON THE SUB. I'd recommend the jersey mikes off Lima. read more

Jersey Mike's Subs - A PLASTIC GLOVE - Sandwiches Near Me - Fort Wayne, Indiana

Best staff! Very happy people who make your food just how you want it. Can't wait to go back!

Staff tried to close twenty minutes early while myself and 3 other people were going in. They turned the lights off and everything and then came and opened the door. There was a young man who was clearly upset that we came in when they were twenty minutes to close. I would understand if it was ten minutes before but he was awful to everyone that came in other than two gentlemen who worked there that came in and got food. The young lady working was fine and the gentleman working the grill was fine. But the young man making sandwiches was rude, slammed things around and was sure to tell every person that they needed to leave at 7 and was very short with everyone. Sad, considering the restaurant industry is also on the decline and then owners and franchisees have employees who turn people away from the businesses due to a bad attitude. read more

The worst sub ever I am not one to complain but my mom is blind and they might have came close to closing time but they gave them the worst food ever and my gf could not even eat her food because I feel like whoever the asshole was that made it was trying to be funny and added at least a pound a a half of jalapeños to make it not edible and I'm only writing this review to let them know they need to do better and not hire people that would do this coming from a store manager myself this is not acceptable read more

Jersey Mike's Subs - Sandwiches Near Me - Fort Wayne, Indiana

See all

Shut up and take my money. The bread and mayo, holy cow! These guys can make a sandwich! Clean, friendly, and quick, even when they ate slammed. Great place read more

Went to get subs at Jimmy Johns for our kids who have to have lunch delivered no later than 11am and they were closed (even though online it said they open at 10). Went to Jersey Mike's instead. Open at 10am and very nice workers. Got the orders and delivered it in time. If you have to choose one choose Jersey Mike's. - oh and their subs are awesome too!! They don't skimp on ingredients. read more

On Sunday 10/4 I ordered 3 sandwiches on line for $38.00. I picked them up with no waiting. Drove back home, 5 miles, when I got home realized they forgot 1 sandwich. I called and they apologized but said they had my sandwich there. I drove back, they apologized again but gave me that same sandwich by now had turned soggy no offer of a coupon or credit. Just that soggy sandwich. So needless to say I'm done with Jersey Mikes on Jefferson blvd read more

We have been customers since this location opened. Used to be a clean prompt location until our last two visits. Ordered ahead on line for a sandwich tonight. Ready at 7:08 it said. Got there at 7:20 and my order was not where you pick up your take out order. No greeting when I came in asking if I was picking up or ordering. He was making an order for a difficult customer so I gave him slack and waited. Finally the customer wanted bacon on her order but he told her they needed to make some. Finally I'm asked what I wanted to order. I said I have a pre ordered sandwich. He goes to the printer and I see they never looked at it. He says "oh we are just now taking out white rolls we were out." BS! Needless to say I left with my prepaid sandwich at 7:35. Not to add on but this happened on my last visit as well. read more

I eat here about once a week when I am working in Fort Wayne. I really have no complaints about the food or the people that work there, but this place is always understaffed. I have limited time for lunch and if there are more than 4 people in the sandwich line, prepare to wait at least 15 minutes to get through. There are only ever two employees working. Just a few minutes ago, I had to abandon ship and go somewhere else because the workers were preparing a huge order while the line just kept getting longer and longer. I feel bad for the employees. It's too bad that management doesn't feel the need to have more than two workers during lunch rush. read more

Their subs are probably the best in town for a chain sub shop. I am dinging them one star for the cashier saying "just put how much you want to tip us on your receipt and sign". Tip you?? Someone threw some tuna salad on bread ...there was not service offered that rendered a tip. Don't get me wrong I am a 20% tipper in a full service restaurant but to ask for it at a fast food counter service restaurant that offers zero table service where you are making at least miniumum wage is just wrong. read more

I went there for lunch yesterday to give them a try out. I had their classic Philly sandwich. The quality was there but I thought the price might've been a bit steep for a just a small sandwich. You can pay the same amount at Penn Station and also have enough for a small fry, and a drink. The lines can also be an issue but, this place JUST opened so it's understandable. Overall, it's a solid 4 for the quality of their food. Plan on coming back to try out a different sub at a later date! read more

Get the big kahuna! The hot peppers, cheese and steak all melt in your mouth. Also, super cool they have a free sub & drink deal for your birthday! read more

The best sandwich in Fort Wayne. I always order the Cheesesteak with no peppers and real rib-eye. Almost like real Philly steak. Excellent.

Man, for a chain restaurant these sandwiches crush. Quality, fresh ingredients, good bread and always friendly service at this particular location. The #13 is a no brainer..."Mike's Way" of course is bomb. Good club sandwich here too and they don't skimp on the bacon. If any complaint, seating is a bit limited but will never stop me from destroying myself on these sandwiches. read more

Jersey Mike's Subs - We do it Mikes Way - Sandwiches Near Me - Fort Wayne, Indiana

Excellent subs had both the hot philly which I love and the cold subs are darn good also. The bread is awesome. Only complaint may be in the pricing. read more

This is a wonderful, clean restaurant on Jefferson rd. Great simple food that tastes great. I would recommend the #13 or #17, but their isn't a bad sub on the menu. read more

Love 'em. These sandwiches are right on...haven't had one that I did not like. Service is friendly and fast. Great when travelling, they're all good. read more

I really like this place. Every sandwich I've ever had there has been prepared very well. The sandwich makers are always polite and from what I can see the place is very clean. I highly recommend. read more

I normally would not review a chain restaurant, but I love these sandwiches! The staff is friendly and fun to talk to. My favorite is the Buffalo chicken sub because it is drowning in Frank's Red Hot sauce. read more

Delicious!! 99% of the time the service is speedy & friendly. The manager is especially friendly, a great people person. I recommend the Philly. read more

The bread was good, the veggies were good. The place was clean. Unfortunately I don't think they could use meat any cheaper then they do. I won't be back. read more