It's your standard Jersey Mike's with great subs and fast service. The inside is an inside. So long as they keep doing what they're doing, I'll be coming back. read more

For jersey mikes this is top notch. Clean, fresh and close to the highway for weary travelers. Can't beat #13 read more

Jersey Mike's Subs - #13 - Sandwiches Near Me - Colonial Heights, Virginia

Tuesday afternoon staff would rather talk amongst themselves and hang in the office rather than acknowledge customers waiting to be served and walking in. Then when you say "hello " to get someone's attention they get an attitude with you for wanting to be acknowledged in an establishment where you are spending your money. read more

Jersey Mike's Subs - Jersey mikes - Sandwiches Near Me - Colonial Heights, Virginia

When they have specials you can't contact the app or their website everything is locked down. I have been trying for the past hour to order a sandwich that they said free delivery yeah I get it free delivery if you can get in the app to order something customer service sucks and that's all I got to say read more

I came here over the weekend with my friends just like I said I would and it was definitely a 10/10 highly recommend very cool friendly staff read more

I went in last night and ordered a cheesesteak. I got home attempted to eat, first bite the taste was off almost like the grill wasn't cleaned or chicken was cooked before it. Idk, just the taste was off, almost like tainted meat. Returned, explained why I was returning it, in hopes to get a remake. The girl who obviously cooked it, came from the back and started to be argumentative about the grill being cleaned, the sandwich wouldn't look like this and so on just giving me unnecessary energy. I told her I was not about to argue with her about a sandwich that I paid for. I asked for a refund because at this point I had lost all confidence in how this store is operated and managed. If you don't care about customer service you certainly don't care about how food is handled and prepared, Also, while I was waiting for my refund the young lady continued to mumble under her breath. The experience was unreal. . I will never go back to this location. read more

I visited this store to get my lunch and I ordered the chicken bacon ranch wrap with no tomatoes. Once I got ready to eat my lunch unfortunately their were tomatoes. I then called the store and the shift lead on duty had great customer service and offer to remake and for me to come pick it up another day, of course. I then go back for my remake and for the hassle they offered to make two of them. My mother and I were ready to eat our wraps and then there was this, a string of hair! It didn't look like it was just dropped in there. It literally looked like they cooked the hair with the food because it was tangled in the chicken!! Super disgusting! I assumed that the manager made this food because she helped me when I came in and she was the same person that I talk to on the phone. I called the store. She again offered to remake it again.... Asking for a refund she stated that she couldn't do that because of it being a remake and that didn't make any type of since whatsoever! The main reason why I am making this report is because of the attitude I received while waiting for the food for the 2nd time!!! Very disappointed in how I was treated and don't appreciate how the shift lead carried herself. read more

Jersey Mike's Subs - Chicken #26 Bacon Ranch Chicken Cheese Steak wrap - Sandwiches Near Me - Colonial Heights, Virginia

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Horrible Service. I asked to get my sub toasted and they acted like it was the hardest thing to do. Would never come back.

The sandwich makers don't know how to make it. He put 3 small teaspoons of tuna in regular tuna sandwich

Service horrible on Sunday, April 28th @ 2:30pm! As a Manager, I would have terminated the person at the register!!! Poor CUSTOMER SERVICE!!!!!! read more

I came to this Jersey Mike's location, which is close to my home, as I went to another location a week ago and tried the Philly Chicken Kahuna and absolutely loved it! Decided to order for myself and my hubby, and save them for a late dinner, as we both had a busy, late day ahead. When we got home after our long day & evening, and opened up the subs to be reheated, was sooooo disappointed as they were not at all what we ordered. They were steak subs, which we don't typically eat. How they mistakened chicken for steak is beyond me. If you order from here, please make sure to check your order on the spot! read more

This could be the worst Jersey Mike's I've ever been to in my life and I've been to several dozen of them. The staff was embarrassingly bad, the manager on duty look like she wanted to put a knife in her head she was so unhappy and the line almost didn't even move. Some of the most simple things that happen in every Jersey Mike's like yelling 'hot sub' when somebody orders a hot sub or saying 'hey thanks for coming' or welcome to Jersey Mike's', yeah none of those happened. What did happen? Well, we waited in line for about 15 minutes with one customer in front of us. The guy behind us looked like his head was going to burst he was so frustrated. The girl taking our order reminded me of watching Beavis and Butthead. She was a lost soul. This is gotta be the worst staff I've ever seen at a normal upbeat chain like this. In fact Jersey Mike usually does a tremendous job at providing an upbeat and fun atmosphere for their customers. This one failed miserably. On the other hand, this gets a 3-star because even as bad as the service was the food tasted like every other Jersey Mike's once you actually received your sandwich. And we all know the quality here blows away places like Subway and other competitors. Hopefully management will get ahold of this and clean up the mess they have going on behind the counter and maybe even modernize the sign that they have out front that looks like it's from the seventies. read more

Jersey Mike's Subs - Sandwiches Near Me - Colonial Heights, Virginia

Only thing good to say about this place is the meat was sliced fresh in front of us and the bread was okay. The lettuce was so nasty that I had to stop them from putting it on my wife's sub. So she went back to the walk in a d grabbed a huge handful of lettuce with the same glove she used to open the walkin door. Disgusting. They then proceeded to use the rotten lettuce on other customers subs. There's so many flies in here that they have to cover the condiments with paper and the tub of standing water thats a catch for the leaking air conditioner. If there is any advice I can give you is just keep driving and avoid this place. read more

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This location (Colonial Heights, VA) was in the same building as DQ. We got our son an ice cream, then my husband and I wanted to order a sandwich. However, when we went to sit down in the dining room there was not a clean table available in the whole restaurant. I had to clean our table myself and I made a comment as to how they were in violation of the COVID guidelines. One of the staff heard me and they sent someone to the lobby and she only cleaned one table. The staff was all young people and they were playing around behind the counter. We decided not to order food from them because if the front was not up to COVID standards then we didn't want to know what the back looked like. read more

This has got to be the worst Jersey Mike's. We were military so we've frequented this did chain everywhere. I order my sandwich the same a club with the roast beef put on the grill to brown because I don't like it rare. It's always fixed this way with no problem, I've even gotten it fixed here with no problem except when a particular young man who claims to be a "manager" swears they don't do it because of cross contamination. Which makes no sense. Going here makes it hit or miss and wastes my time. read more

Angsty blonde haired white girl (Stephanie) with thin lips and a high pony huffs to do her job very badly after being called by a senior employee doing all the work for 4 newly arrived customers (at the same time) Smashing bread, tossing toppings at the sub, pouting while slapping in mayonnaise, huffing when asking "is there anything else." (With a period. ) You wouldn't think that spreading mayonnaise should be an interview qualification, but in this instance, it looks like her mother still makes her sandwiches, she couldn't weild a mayo knife to save her life. Last time I'm spending over $20 for two subs and a sub par experience. We get your job sucks, but I'm ALSO in a categorically minimum wage position, so don't ruin my expensive experience with your cheap attitude. (*And as a "Coralee B." from Jersey Mikes would like to say about my review: "You're a royal ass." * :,D ) read more

My wife went here and was treated like a dog by the employees! She repeatedly told them that they were making the sandwiches wrong and they continued and then was laughed at when she told the jerks they were rude. Contacted the online office and haven't heard anything???? Been waiting a month??? this location is garbage and my opinion of this franchise has changed drastically! If you read this "management" contact me about my crappy experience. read more

Antonio was THE MAN! Not only did he make our subs meticulously and to perfection (the woman next to us said our subs looked like they do in the pictures!) but even thoughtfully labeled them "his" & "hers." We will definitely be back! read more

Jersey Mike's Subs - Antonio was THE MAN! He thoughtfully labeled our subs "his" & "hers." - Sandwiches Near Me - Colonial Heights, Virginia

I don't mind flies flying around. I do mind when they're IN my food. The dead fly was buried in the shredded lettuce. I came here in July, and a man was angry about a few flies that landed on his sandwich. The employees remade it for him. TODAY a lady in front of me started screaming about some flies on her sandwich while waiting for them to dress it 'Mike's way' for her. She ended up walking out the door bitter about the bug problem without her food. I sat down with my sandwich, and as I adjusted the tomato I saw a plump dead fly in the lettuce! I showed the employees, and they said they'd remake it. No "I'm sorry!" No getting rid of the tray of lettuce the flies were flying around. Lost my appetite! They do have a Dairy Queen that connects with them. They are bug free! read more

Really good food. Friendly staff. Building could use some upgrading. Great stopover during a long trip

Really, really horrible staff with an attitude. Ordered online and sent someone to pick up my order. Order was supposed to be ready by 5:29pm. At 6:00 friend called and said they had not started my order and that they had served 20 people in the line that already got their order before my online order. People came in the store after her and got their food. She was on the phone with me and I told her to tell them to cancel the order and let me talk to the manager. I could hear the employee in the background with a real attitude and I heard someone say "He doesn't need to talk to the manager, the manager is not going to talk to him." So if you have a problem to discuss, the manager is not going to even talk to you. Surprised this place is even in business with employees treating customers as I heard on the phone. read more

This location is the friendliest out of all Jersey Mike's I have been to. I would recommend this store to all my friends. I got a regular Jersey Mike's Philly Steak with extra meat, a large soda and two chip bags for me and my son. They were so friendly, the food was hot and delicious. Plan on going there again! Date at this location: 11/25/2018 at around 4pm. Again, the best food with Excellent customer service! 5 Stars! read more

MUCH better than Subway or Quiznos! Ask for Jimmy to prepare your subs cuz he's the BEST!! They are very accommodating for allergies/ strict diet requirements. JUST TELL THEM. Example: my sister can't have gluten so they clean all surfaces and wash hands before they prepare her 'sub in a tub' (basically a sub, hold the bread) and my sis in law is a vegetarian, so they prepared her veggie sub on their equipment before preparing my NOT so vegetarian sub. It's also very clean. Did I mention Jimmy is the best worker there? :) read more

Ordered online for pickup and aside from the meat being over cooked we didn't get the extra meet and cheese we paid for on one sub. Apparently they can't read either as we asked for American Cheese to be substituted in place if the provolone on another sub. read more

The food is of course amazing. I always love Jersey Mike's because they use Boarhead deli meats and everything always tastes fresh. That being said, customer friendliness could have used a little work, and the soda machine had a TERRIBLE taste to it. So bad I had to dump out my drink and go for sweet tea because it was the only thing that didnt come from the fountain machine. They said it was a new machine and I can only assume it's the taste from the factory but it was really bad and noticable. read more

The worst customer service. Slow, and uninvolved team who they kept messing up everyone's orders. I finally asked for my money back because they messed up my philly order and was in the process of having to make it again after a 30 minute wait! read more

I had a meatball sub from Jersey Mike. They had no mozzarella cheese in it I do not like to have a meatball sub Without cheese. read more

Best subs around! Staff is friendly and the service was great and the restaurant was very clean!

The restaurant itself seemed clean and tidy however, each time I've gone in I'll tell the same man usually working my order and when it gets to the part of putting everything else on the sub they don't ask you what else you want. The communication is very poor and while in there one time, I tried explaining to the guy who assumed the sub was mine put bacon on both even though my boyfriend was the only one who asked for it. When I tried telling him he put it in both he didn't believe me until he unwrapped it and saw there was in fact bacon on both and didn't apologize. He also seemed high as a kite or drunk each time I've come in, even when you try to inform them nicely they chose not to listen or be in any way apologetic. The manager upon coming into the restaurant also didn't great any costumers at all or ask how we were. I dread going to this location read more

Last weekend was my first visit to Jersey Mike's. I found the California Chicken sub. to be very good. I also added grilled onions on it. The sub was very sloppy so the next time I will ask for light mayo or maybe mayo on the side. I will visit again and again. I am glad it tried Jersey Mike, at last. Now I know where to go when I want a good, inexpensive sub. read more

This was the most disgusting jersey mikes I have EVER been to. When you walk in the there are 4 people 3 girls and a male sitting around the table in the back as if they are all looking at their phones or whatever. We have on lady in the front making sandwiches. Finally a girl from the back comes out the back SCRATCHING her head TOUCHING HER FACE. Leans on the meat display asking for our order. She then grabs my white bread with her dirty hands and places it on top of the other customers tuna and trays....I walked out. That is the nastiest thing you could do working with food that someone is eating and this is not the only time I have TRIED to eat here but ended up just throwing my food away after I paid for it. I would honestly say something really needs to be done here. I will call the inspector at this point. Flies are literally on the meat slicer, touching the tomatoes and SITTING ON THE onions. I will be letting all of my family and friends know to tell theirs and refrain from coming to this dumpster of a Jersey mikes. The owner and management should be ashamed! read more

Like the subs the staff makes me feel like I'm in there way or I shouldnt be there ordering food.

Definitely my favorite place to go for subs. The number 13 Mike's way on the grill is second to none. Everyone in the restaurant is friendly and fast! read more

They don't believe in sanitation. They handle money, ink pens and slice meat and cheese with the same gloves! The girls gloves had ink all over them. read more

Usually not a big fan, since the subs are very overpriced. This was a nice clean place and the subs did taste great.

Love the Chicken Parm and Philly Cheese steak. The bread is so fresh, never disappointed. Reasonably priced. I would recommend to friends.

Don't waste your time like I did this evening. Hadn't been here in awhile and was in the mood for their Philly cheese steak which is usually pretty good. Was going to take it home so I called ahead when I got off work. Called 3 times and each time it rang and rang with no answer. Said WTH, I'll just go there and order since they must be very busy. I get there and 4 people ahead of me in line though employees don't look busy, energetic or concerned. Cashier was in La-la land looking clueless. I told couple in front of me that I called ahead but no answer. They said they should have since they have to go to work. As we're standing, waiting, I called Jersey Mike's again and showed the couple my phone. Again, ringing off the hook and lazy employees not bothering to answer. The couple decided to go somewhere else. Then customer in front of me was told 20 minute wait on his sandwich he was in the process of ordering so on that note, I also left never to return to this location. read more

Well. This location is exceptional in the fact that it is actively trying to make me dislike... nay... hate jersey mikes sandwiches as a brand. The last time I was presented with service that had both the enthusiasm of Ben Stein on a handful of Xanax and the accuracy of a drunken bumblebee. So I thought hey everybody has a bad day I'll give them another chance. How can one business actively try and avoid making sandwiches when that is kind of integral to your whole business model? Poor professionalism, all around attitude and a complete disdain for the customer. Please tell me how if I order a sandwich and you don't ask me about toppings then when I ask for toppings you tell me it's a completely different sandwich?!? Toppings go "on" the sandwich after it's made as part of the construction process unless there is some magical sandwich rules I don't know about. I can say without a doubt this jersey mikes has lost my business not that it cares. Apparently they don't like to nor need to make sandwiches. Maybe I'll visit Jersey Mikes house of attitude in the future and I'll be satisfied with my purchase as I receive a healthy helping of Malaise and prissiness. I would ask for money back but I'm afraid they would coat it in oil and vinegar before handing it back. read more

5 stars..yes..fresh cut meats..crisp veggies..friendly staff..online incentive program but the pepper relish..is worth the price alone..store bought doesn't compare..believe me I tried..check it out read more

Delicious steak and cheese subs especially for a chain restaurant. You pay a little more for the subs but they are much better than Subway. Expect to wait during lunch hour. read more