C'mon Firehouse, you're better than this. All 3 employees did not smile ONE TIME. Not ONCE did I see any of them smile. I was there for 20 minutes. I MAKE PEOPLE SMILE...yet, I must say, Firehouse in Colonial Heights, Va...you have stumped the champion. You have actually NOT SMILED at all..to a customer. 20 minutes each employee, that means 60 total minutes of contact w/ customer, there were 0 (zero) smiles. Let's see...60 minutes divided by 0 equals? Wow, what a terrible mngmnt crew who can't hire or train employees properly. -former corporate restaurant exec. read more

I got drawn in by the Hot One's calibration with Firehouse subs. The spicy dill pickle H&L was . I was hoping to get one more before the special left but I was too late. The subs are tasty, I love the coke machine options, and they do have a hot sauce bar. Overall I dig this place! Bring back the spicy dills please. I'll be back! read more

Firehouse Subs - Hook & Ladder (4/5) If they still had the Spicy Dill Pickle H&L would have gotten 5. - Fast Food Near Me - Colonial Heights, Virginia

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Customer service is TRASH!!! Rude because she has to actually make orders while also making bigger orders.. like be fr! The attitude was uncalled! Firehouse needs to do better!! read more

Came by at 845 and they informed me they were closed. I said the sign says 9 pm they said yes sorry we are closed now. Hopefully the manager sees this and corrects these actions with their employees. read more

Fast, friendly service. This store is NOT inside the mall which makes it convenient if you don't want to walk inside the mall. Clean restrooms and plenty of dining space inside. The meatball sub was delicious. The firehouse salad with grilled chicken was very tasty and generously cheesed. read more

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Food is absolutely terrible. My baked potato soup looks like Mack and cheese and my pickle had a bite taken out of it. read more

Firehouse Subs - Baked potato soup - Fast Food Near Me - Colonial Heights, Virginia

I had an African American lady named Dominique who rung me up & was very rude & had an attitude. She didn't welcome me or thank me for my service. She just acted as if she was in a rush & didn't want to be working there. If she's a manager, she doesn't need to be one. She was so rude we decided to not leave a tip in the jar that day. I will take my business elsewhere in the future. If I could give no stars I would for this visit & every time my husband & myself comes in. She is the same just nasty & rude. read more

I placed two orders -11/04 tuna 6 inch on garlic bread...no garlic bread. second order was a club 6 inch both on white bread. I ate the tuna and the next day opened what supposed to have been a club instead was a piece of soggy bacon on mayo,lettuce and tomato. I called to inform them of same and sandwich has the tag of what was ordered. Via phone they stated I could receive another sandwich which clearly they can't READ. I asked for manager name . Never go here again poor customer service and management due to him being on phone when I rendered receipt from the bank that I ordered this food. read more

Firehouse Subs - the receipt for the firehouse - Fast Food Near Me - Colonial Heights, Virginia

So, the subs were pretty good! Not unlike any other Firehouse subs location. Very good service from the cashier as well, and there's a coke freestyle machine. Here's the problem: the kitchen isn't separate from the dining room, and there ISN'T a FUME HOOD! In a restaurant themed around fire fighting! How is this allowed? The whole dining room is full of smoke constantly, so my eyes feel dry and blurry, and my throat feels a little irritated. Just be aware of that, and maybe order to-go. Sandwiches: 4/5 Service: 5/5 Ambiance: 1.5/5 read more

Firehouse Subs - Dining room (thinly veiled in smoke) - Fast Food Near Me - Colonial Heights, Virginia

Although its connected to the side of a shopping mall, access is from the outside only. That's fine because you don't have to trek past shoe stores and vendors to reach your destination. Just park and walk in. Very clean inside and colorful with that familiar firehouse theme decor. Step up to the cash register and place your order. The menu board is up above with most of the classic subs and one or two with Firehouse Subs take on it. Or just custom order your sub, hot or cold. They'll prepare it while you wait. The combo gets you chips and drink for a little more. They've got one those Coke machines where you pick from a variety of soda types and a multitude of flavors for your favorite carbonated beverage. The sandwiches are served on nice soft rolls that don't make you feel like you're stuffed with bread. The ingredients are fresh and satisfying. There are TVs front and back to watch while you munch. Or just do like most people and surf/text on your phone. read more

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Prime Rib steak sub was excellent. Oddest thing was that the window seats are reserved for the employees ...kinda odd but I guess... place was clean and employees were friendly. I really like window seats so a 3 for me. read more

Firehouse Subs - Prime Rib Steak Sub - Fast Food Near Me - Colonial Heights, Virginia

Easy stop at a local mall. Staff seemed pretty exhausted, mildly friendly, masks below chins. Nothing special here other than a spot to stop off of I-95. read more

Firehouse Subs - Inside area - Fast Food Near Me - Colonial Heights, Virginia

We placed an order on doordash. There was a listed cutoff time for orders at 8:40pm, with the restaurant closing at 9:00pm. We placed the order at 8:30, before the order cutoff and well before the restaurant closed. However, when our dasher arrived at 8:55 (i know because my gf was watching the map in the app to see when he arrived) he was told that he could not be given our order as it was too close to 9pm. I can not believe that they took our order, confirmed it, took payment for that order, and then refused to fill the order. I am absolutely disgusted by the lack of service I received. read more

Rude, poor costumer service.. not worth going there because they seem like they have an attitude. If that's the case you shouldn't be working there if you can't greet costumers properly read more

Pretty good subs, but have gotten very pricey lately. The staff is friendly, but order ahead online because they aren't the fastest.

I can not believe I spent 32.24on this trash. I loved Firehouse Subs. I ordered three steak and cheeses. Two were supposed to have lettuce and tomato. They were missing and they were dry!!! There was barely any cheese on the kids ham and cheese. I had to run and pick up other food and by the time I got home, that's when I noticed my order was wrong. Of, course that was almost an hour later. This location def disappointed. I'm now wishing I went to Jersey Mikes or just made my own at home. I just noticed I've left a review a while back. I guess things haven't changed. Come on you guys!!! read more

Every firehouse I have ever been to has been a pleasant experience. Except this one. The floors are sticky, like lose a shoe sticky. The service is slow and when I finally got my sandwich it had NO MEAT! They gave me all the toppings but left the turkey and beef out. Good luck if you decide to gamble your money here. And check your order for everything before you leave. read more

Excellent salad! I love the Hook and Ladder Salad from Firehouse Subs! It's full of freshly cut vegetables on top of iceberg lettuce. The entire salad is covered with lean ham and turkey as well as mozzarella cheese. It's very filling! read more

We used to love coming here but as of late they have hired too many kids who don't care about customer service or making quality product. I think all young staff need a mature person to make sure they do what they are hired to do. Our sandwiches were gross and were missing ingredients. We have spent a lot of money here with party packs and all but no more unless they work on their staffing issues. read more

Sloths could make your food faster. 3 people working, one on their phone texting. It was Literally like watching paint dry... They weren't welcoming, all seemed like they hate their miserable lives. read more

Great place to get lunch either for pickup or delivery via door dash. Long time frequent customer. Love be the Italian or Philly beef and cheese. I would recommend this to others. read more

This place was dirty from the soft drink machine, tables to the bathroom. The area manager for this location should be embarrassed. The customer service was also lacking. I have to wonder why there were people walking off the street going behind the food service prep area. I realize it's hard to find good help with the pandemic. But if you are going to run an operation like this, they might want to think about closing this store location. read more

I just left the firehouse sub in south park circle in colonial heights Virginia and was ordering food to go when my cousin and I noticed three of their female employees talking a bunch of crap about us while they were making our sandwiches. Im only giving one star cause the food was good. I am extremely annoyed and pissed off that women have the audacity to stand around and talk bad about other women especially when they don't know the first thing about us. I am disgusted that these women work in customer service and completely lack the ability to show kindness to their paying customers. I've worked in the restaurant field for a few years and have come to the realization that people like these young women are the reason why employees who work in customer service can be stereotyped as being unprofessional, ignorant and inexperienced. Being kind to others and learning not to judge people without even knowing them are two basic skills that we learn when we're kids. One girl had long pink hair, one girl was brunette and petite with freckles and the other girl had short hair that was bleached blonde. I would advise the manager sit down with the three of them and explain that their behavior was unacceptable for it is in their best interest and the restaurants to lose the negativity. I don't see how anyone could succeed with that kind of energy. read more

I enjoy all their sandwiches. They are made fresh to order. It's a healthy alternative to other fast food.

I have been twice and each time was amazing!! One of the best subs I've ever had, the turkey bacon ranch. Absolute perfection. It is almost shocking that a "medium" sandwich (no chips or drink) is now $7, that being said it is quite delicious. read more

I enjoy coming to this firehouse subs. I get the steak and cheese sub and it is always good. The staff are nice and the wait is not too bad. If you would like to go here for lunch I would say going before 12 or after 1. If you go during typically lunch time 12-1 you should expect a long wait. read more

When first opened, thought they were very good. Recent visit, just clumps of scrap meat on my sub. Not good at all. Regret telling anyone they have good subs. Won't be doing that anymore. read more

I mentioned that firehouse subs were not that great. Today I was in a mood for a sub do I decided to give Firehouse subs another try. This time their meatball subs were really good and fresh. The bread was very good. Could I be wrong about Firehouse subs? Perhaps. read more

Been here 3 times....3 times left happy. Friendly staff. Fresh food! Excellent Italian sub! Firehouse could teach jimmy john a thing or two about service! read more

Every time I have the opportunity to eat at Firehouse Subs I am surprised by the courteous staff that go out of their way to ensure that my dining experience is beyond exceptional. The food is AWESOME!. Thank you for all that you do! read more

Have not been dissatisfied at a Firehouse until here. The smokehouse BBQ beef and cheddar sandwich I got today was disgusting. Very little sauce making it dry on top of meat that tasted like it was left over from a few days ago. Disappointed. May give it one more shot in the hopes that it was just a bad day but won't be any time soon. read more

We ordered two club subs -- that are supposed to come with bacon on them. Get home -- no bacon and the ham is like rubber. We didn't even finish either sandwich. Wasted money -- since we did not receive all the meats that it is supposed to come with. Then threw the rest of the sandwiches away. We will not return to this particular store for subs. read more

Service was really fast & Stephanie was very helpful &professional. She takes pride in her work which is a rarity in many fast food restaurants. Josh was also very friendly. The turkey sandwich was nothing short of excellent! I'll be back soon :) read more

I love the subs. Every time I go I always get a friendly greeting and the people are always nice. Food is always delicious and the store is always clean. read more

Had to wait 30 minutes to get my sub. The sandwich was not hot. I had ordered a beef and cheddar brisket. They only had 2 people making subs on a Sunday after church. I was not the only customer to have to wait over 20 minutes for their sub. It will be awhile before I go back. read more

Great service, very friendly staff, very clean place, & my sandwich was awesome! Three of us in the group and we all had a great lunch. Thank you Firehouse! read more

I have ordered subs at the Firehouse Subs in Colonial Heights many times a, both take out and eat in, and have never had a bad experience until last night when I placed a take out order. My bad experience last night was beyond frustrating and maybe not even worth 1 star I have given this review. Last night, early evening, I ordered a medium Hook and Ladder and a medium Club on a Sub, which is essentially a Hook and Ladder with bacon, both fully loaded. I should have known something was amiss when the fellow taking my order did not ask me for the size of each sandwich, ask the type of bread desired, or if I wanted either sandwich heated, which has never happened before. Another warning sign that this was going to be a bad experience that I dismissed was upon arrival, the employees working there were not as engaging and courteous as in previous visits and gave me the impression that they would rather be somewhere else. It takes me approximately 20 minutes to get to the Colonial Heights location from my home and 20 minutes back. I picked up my order and went home. In hindsight, I should have checked my order before leaving for home, but since I have never had a bad experience previously, I did not; big mistake! After I arrived home, the first thing I noticed is that both subs were in large containers, neither of which were marked to identify what they contained, which is something that they have always done when I have ordered take out. When I opened the containers to identify which sub was which, I found that both subs were very sloppily prepared, with mayo/dressing pooled up in the bottoms of both containers, the meat in both sandwiches was piled up in the middle of both subs and not spread out over the length of each sub, and since being packed in oversized containers, both sandwiches shifted around inside while in transit and started coming apart with toppings heavily covered with mayo/dressing spilling out of them into the containers. This necessitated deconstructing both sandwiches and reconstructing them so they could be properly eaten. When I deconstructed both soggy sandwiches, there were more problems. I did not receive what I had ordered. Instead of 1 Hook and Ladder and 1 Club on a Sub, I received 2 Hook and Ladders (no bacon on either sandwich). I also noticed that the lettuce on both sandwiches was not fresh, as indicated by the brown color of the lettuce that was hard to see at first glance due to the excessive amount of mayo/dressing. The lettuce was scraped off of both sandwiches and thrown out. With so much mayo/dressing covering everything, my guess is that the excessive mayo/dressing was added to hide the brown lettuce. I also did not receive pickle spears for either sandwich, which they are supposed to have. I thought about returning to the store for a refund, but instead of wasting another 40 minutes of driving time, and now being in a foul enough mood to know better than to go and possibly say or do something regretful, I made another decision. Although anyone can have a bad day at work, the service and product quality were inexcusable and most definitely NOT worth the $14.68 that these 2 unappetizing sandwiches cost. While the Firehouse Subs location in Colonial Heights is 20 minutes from my home, there is a Subway less than 10 minutes away. The next time I am in the mood for a sub, guess where I will go! Don F., dissatisfied and ticked off former customer read more

First and last visit to Firehouse! $$$$20.00 for two subs (no chips, no drinks). Wow, only two bread choices, couldn't see over the counter to watch sub being made, ordered two steak n cheese-neither had cheese and neither were heated. The worst subs ever ordered. read more

I love Firehouse Subs in general, but this location needs work. I understand that everyone makes mistakes but a every single time I have visited this location I have had the same issue with my order.... no bacon on my sandwich! I usually order a CLUB and faithfully it has no bacon on it. The first couple times I let it slide because not everyone may realize that a club has bacon on it but after a few more times of it happening I have realized that something is going wrong with the training perhaps. It has gotten to the point now when I go to this location I tell the cashier please don't forget the bacon. Today I decided to step out of the box and order the Turkey BACON Ranch assuming my order would be right because heyyy BACON is in the title of the sandwich. Welp I was wrong I picked up my order got all the way back to work and there is no bacon on my sandwich. This is ridiculous! I call back to the store and the guy asks "Well do you just want to come back and get the bacon?" Are you kidding me?! My advice is if you decide to use this location always always always double check your order. read more

This place stole $43 from me via debit card. I called them that evening and explained that they had charged me $43 for what supposed to actually be a free lunch, but would've cost around $10 and was told to speak with the franchise owner so I left my number. The next day I got no call so I went in and explained it to her and her employee confirmed what happened. She told me that it was not her problem. Finally we agreed that she would refund half and I could get part back from my buddy as they had his lunch on the tab I paid. I waited a week and got no refund so I disputed it with the bank. A month later I see she has manipulated them too, so I'm out $43 for a lunch based on one of her employee's mistakes and her poor customer service. I recommend using cash only if you decide to do business with this place as they have refused to rectify a mistake when they overcharge. You would that with her husband being retired from the military that they would treat people in uniform better than this. read more