I have n Excel a few months old. Crank battery died on it. I got a new one put it in dry dock, didn't tighten wires to be sure it worked. I turned the key,Mitch turn over, but wouldn't shut off. I quickly took the battery cables off to kill it. The center console was smoking with burnt wire smell.
I brought it to Jerry. The next day they got back to me, traced what happened. I didn't have good contact on the large black wire causing a negative ground I things he said. The harness was fried.
Jerry was working with the manufacturer to get a new harness.
A few days later, he called me and said my boat was ready, no charge.
He felt the manufacturer should have the original wiring different to prevent this issue, the manufacturer has changed how they will wire new boats from Jerry's advice in the future.
This easily could have been pinned on my error, but Jerry stood up for me, and ate all the labor they did on the boat. This had a potential of costing me thousands.
If there were 10 stars I would have given it to them
No better example of going way beyond for your customer read more