Quality work, very affordable, nice people! They have always got me back on the road in a timely…read moremanner.

They have been working on my 95 Nissan for 20 years, always doing an outstanding job, staying in…read moreconstant contact via text letting me make repair decisions before doing the repairs. Fixed everything in a timely manner and I highly recommend them. This last time they replaced the starter, belts, shocks and repaired the sensing element on my mass air flow sensor. High quality work at a reasonable price. Greg

I've dealt with LC Toyota's service department but this week was the first time I had to have a…read moremajor repair on my vehicle. I was totally nervous using a dealership's service department, because Dodge messed me up bad. (I had a dodge years ago, but I have a Toyota now.) Toyota in Lake Charles took my car in quickly the other day and was so kind and courteous. They even charged less than originally quoted. That makes me feel better ...like they won't charge for extra stuff or try to find more wrong just to make more money. My car came back today in great shape and I'm glad. I will continue to use this service department.

I am looking for me a cheap dealership! I am looking for my son a job on his car that he got from…read moremy momma!! Thank you very much!!

So far I am giving a one star. I dropped my car off Nov 5, 2022. Spoke to a person on Monday Nov…read more7th to get the job started. It is now Nov 18, 2022. I have called MANY times and left several voice mails. No one has called me back. I live in Houston, so I can't just drive over and knock on the door. Are they in business still? HELP!!! Does anyone have info on this business?

Took my 2004 GX470 in for an air suspension repair and learned that given the corroded condition of…read morethe fittings needing to be replaced I would probably be better served by just installing a delete kit (coil springs) to prevent other problems down the road. Price charged was fair and I had my car back the next day and it rides better than stock. I was happy enough to have them do other required maintenance on my vehicles. A fair mechanic that charges an honest price.

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

Had an appointment for this coming up Monday, was called at noon today (Friday) that they could…read moreget our cars new tires on now if we could come over. That was at 1300 by 1500 they were complete. When most places say we are a little slow today we are shutting down early. At Meads they call thier clients to get them taken care of first. Great value fantastic service, and a knowledgeable crew. Wish I could give them 10 stars!!! Thanks Meads!

Great service! Just be prepared to drop off and leave for a while depending on work being done…read more They stay pretty busy

I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.

These guys were perfectly positioned to help me out. I live in nearby Texas but I work in Louisiana…read moreand I can't get to a service center at home in time. Right near our parking lot, they have a night drop for keys so I left my truck for an alignment, tire rotation and oil change and it was ready for me to pick up right after work. Service was awesome and my truck drives so much better. The technician listened to what I had to say so I could provide information to fix the issue on the first try. Could not be happier

Do not go here!!! We had an issue with our tires after driving on I-10 and wanted to get all four…read moreof our tires replaced. The man knowing we were in need, tried to up-charge us 1100 for 4 new tires. We called the nearest discount tire 14 minutes away and the same 4 tires were priced around 740. If you can make it to another tire shop please do so because if you're in need, they will take advantage of your problem.

This man is the most honest person who you will ever meet!! He Also has the best prices on the…read moreFABULOUS work he does! . Called because another company had not tightened bolts on the car that they replaced the clutch in. Told him and showed pictures of them. He was in total shock. Said please give me a few days to get it done. Had cars lined up to be worked on. Called and told us what he found and approximate cost to fix it! He now has our business forever! Thank you for your honesty ,timely repair!

Honest and friendly. I couldn't have imagined having such a pleasant experience at an auto shop…read more Mike himself is an absolute pleasure to deal with but the quality of work and honesty of service are the real reasons to come here.