Our AC went out on and we called several companies. Jerry's did say they would come but not when, about an hour later the tech was in the driveway. Would've liked a little better communication, but they did arrive quickly so I will not complain about that. The technician changed the capacitor, though it did seem like maybe this was more than that, and the unit started right up. He then gave me the quote (after he had already installed the part) of $285, I paid and he left. About 30 minutes later the AC died again. I called the technician who said it must be the fan motor. He said he would call me in the morning with a quote, but I might want to just replace the whole unit. The next morning he called and said the part alone would be $1100. I agreed to have him take measurements for a new unit. In the meantime I looked up the price of a new fan motor and found the OEM part online from 3 different suppliers ranging in price from $220 to $350. My radar was now way up. He came over and went to look at the unit in the basement and immediately told my wife that the furnace is notorious for issues and he might be forced to replace it because it's a safety issue, but he wouldn't know until they removed the AC unit. We have had zero issues with the furnace at all. As of the last time it was cold it was working just fine. My wife asked him to call me at work, he did and told me all that plus accused me of pressing a rollout reset button repeatedly. I have lived in this home for 13 years and never, not once, touched that button. I didn't even realize it was there. This is when I told him we were going to get more opinions. We have since received a quote from a competitor that came in $500 less for a comparable AC unit. We have not decided what we will do, I may just replace the fan motor myself. However, one thing is for sure, Jerry's heating and cooling will not be getting one more dime from me. They already took $285 from me to get my AC unit working for less than 1 hour. Congratulations, you took me for that, you won't get anything else.
I am now replying to Jerry's comment below. Sir, talk to your tech Josh. He not only was going to charge me $1100 to do the fan motor, he claimed the part was $1100. There is NOTHING I've said that was not true. As I said above, I am not upset about the lack of communication. I am not upset about timeliness at all. I totally understand that sometimes you may think the issue is one thing and it turns out to be another. That was all fine. But, sir, I WILL NOT ease up on the unethical way your technician conducted himself. I was perfectly fine with everything, until I looked up the price of the condenser fan motor that he claimed was $1100 and found it for less than $350 at several sources. THAT is where the problems began here and got worse. I have no motivation whatsoever to randomly speak negatively about your business. I was willing to have your business put in a new AC for me because of a bad fan motor! I was happy. That is, until it became clear that something was not right, that I was not being dealt with in an entirely honest fashion. read more
