This was a nightmare experience. I hope my review can help others in the future decide and help the company improve. Melvin was very nice and I believe there are good intentions, but with my house he bit off more than he could chew and he was caught up with trying to make as much money as possible by spreading himself too thin and not giving his painters mentorship.
Quality: His workers were inexperienced and had little oversight / mentorship (which isn't their fault) and did extremely low quality work. After doing little prep, Fabio (his father in law) started painting right away. As an older home with pealing paint, the initial coat failed in the 3 hours after it was applied with significant bubbling and pealing. I showed this to Fabio and he said that "normally" happens and that anyway my house is old and I'd have to paint again in a couple years (!!!). After raising my concerns, Melvin assured me he would be there everyday to do the work, but he too displayed incompetency by grinding down my cedar siding (it is an older home and he grinded and sanded aggressively - note the wavy bottoms and the chunks that were repaired from the grinder). Melvin was only there a few days before he left me again with only inexperienced painters with no oversight. One of the important tasks in the job was to recaulk the window panes before painting (antique wooden frames on a historic home). The caulking was either totally failing, not done at all or had issues - not one window was done correctly and in some cases is worse than before they began. The contract said 2 coats on the body, trim, fascia, and soffits. There definitely is not 2 coats on most of it, which I suspected, but an experienced professional painter immediately noticed.
Cleanup: He totally trampled one flower bed - and left copious paint chips in the bed. Destroyed a garden hose and then denied it (even though it had been fine before them - and fine the morning that I left). There is paint on the wooden front and back porch, paint on the window panes (in the middle of the pane, not just the edges). I asked him to come review the job on the final day (Saturday) and I would meet him the following Monday after I reviewed the work on my own. Melvin did not show up and instead his workers took the equipment away. He only seemed to care about getting his money, not doing a good job. He really seems nice and would assure me things would be fine each time I brought up a concern. I really wanted to believe him. I really wanted to hire a small family business, but this was a full disappointment. read more