I honestly can't say enough good things about Jeremy. We were visiting Walla Walla from California and unfortunately had one problem after another with our vehicle. During what was already a really stressful situation for my wife and me, Jeremy was an absolute lifesaver.
He helped us on four different occasions, and some of those situations took a lot of his time. He replaced our radiator, engine air filter, thermostat, and fan clutch, reset the engine codes, and kept troubleshooting until he felt confident that we would be able to make it safely back home to California.
What impressed me even more than his mechanical ability was the kind of person he is.
One night he came out in the middle of the night to help us. He replaced the thermostat and didn't even charge us for that job. Afterward, he actually followed us for a while to make sure the vehicle wasn't going to overheat again and that we made it safely to our rest stop. That kind of concern goes way beyond what you normally expect from anyone.
There was also a time when my wife was dealing with the vehicle without me there, and Jeremy went out of his way to make sure she was okay and could safely get where she needed to go. That meant a lot to me.
He was patient, calm, honest, easy to talk to, and even helped us troubleshoot things over the phone. Despite everything he did for us, he only charged us for a few of the main repairs and never tried to nickel-and-dime us for all the extra time and effort he put in.
We had a terrible experience with the vehicle itself, but we feel extremely fortunate that we found Jeremy during it. You can tell he genuinely cares about the people he helps, not just about getting paid for a job.
Jeremy, thank you again for everything you did for us! We truly appreciate you and won't forget how much you helped us when we really needed it.
If you're anywhere around Walla Walla and need a mobile mechanic, I would recommend Jeremy without hesitation. I just wish he lived in Sacramento, California, because he would absolutely be our mechanic from now on.
Five stars doesn't do his service justice! Best wishes, always! read more