Worst experience I've ever encountered with Optical medical procedures. It's taken 3 prescriptions…read moreto finally get it right. I use my eyes professionally everyday as a commercial photographer/videographer. My father & great grandfather were both optometrists & sadly this staff & doctor fail extremely on delivering excellent or professional service. Save $ & time & frustration. Seek out a qualified professional. Run! Find an independent doctor. This is a scam along with LensCrafters.

Hands down worst customer/client service I've experienced recently…read more I'm running late to my appointment at 2p. Called at 2.07p, to let them know I'm running late, b/c i desperately need a script so I can order lenses. Woman who answers kindly says 'oh i see you here, yes that's fine come on in' I come in at 2.14p after racing down Brentwood. Guy who booked my appt says 'i'm sorry, but we have a 10 min grace period' Me: "She literally just told me to come in?!?" Front desk guy: "She's new, I'm sorry. That's our policy" So who trained her? You? So effectively you are responsible. This is a dumpster fire of a business. Horrible customer service. A dying industry and with a bit of research (I'll post a follow-up this week), one can see just how much $ is being extracted from 'patients' when the assistant is on auto-pilot b/c the tech does all of the heavy lifting. Buy inexpensive glasses at Zenni Optical. Go to Erker's for a prescription. Do not go to Antoine Eye Car in the Galleria Mall in St. Louis Missouri.

I have been going to Koetting for over 30 years…read more Their exams are detailed and accurate. My glasses are great and the prices are reasonable. They also accept all major insurance.

NOTE: I do my homework BEFORE making appointments, whether it be my health, eyes, auto, hotels,…read moreeven restaurants. I lived in ATL almost 20 years until recently locating to this area two years ago, and I just recently completed building my DREAM TEAM of healthcare professionals in the STL area. Well. Koetting made the cut and i have zero regrets. As a first time patient who has not been to the optometrist since i moved here, I was impressed from the time I placed a call to request an appointment until the moment I arrived for my appointment last week. I was greeted promptly and they used state of the art equipment to administer various tests, which were thorough and the technician explained each test in easy to understand terms. Dr Nick was awesome and honest. I had been told i would need surgery for cataracts soon, but he assured me I do not and they are currently working on my new lenses, which he assured me will be a great improvement over what i was using. If you want the best, this is your place. You won't be disappointed.

Exceptional optometrist. Honest and professional. Dr Lucas cares about your wellbeing as an…read moreindividual.

Dr. Todd Lucas is caring, kind, professional, and incredibly good at his work. I've been his…read morepatient for many years and my respect for him only increases over time. I cannot recommend him highly enough.

I have been going to Eye Care Associates since the late 1980's. The staff has changed over the…read moreyears, but the quality of care remains excellent. Recently, Dr LaPointe and Dr Council have treated me, always with kindness and attention to my needs. The Medical Assistants at the Boulevard office make me feel welcome and are very professional. The Reception staff are pleasant and efficient. Without hesitation, I recommend Eye Care Associates.

I have been going to this ophthalmological group for several years. On my first visit Dr. Matthew…read moreCounsel redirected me to a retinal specialist , having noted a problem with my eyes. Since then I have relied on him for my care. He did the surgeries for the corneal implants. In addition, Both offices are well run--no long waits, friendly and helpful staff, pleasant atmosphere.

Until now, easily a 4 1/2 stars. This time, not so much. I was notified that my trials were ready…read moreand went in to pick them up. A week later I received a text that my order was ready, odd since I had not confirmed the trials worked but while near by went in to pick them up. Was told it was a duplicate message that went out by mistake. No problem, while I am here let's go ahead and order the contacts. Eight weeks later I call to see when they will be ready, told "sorry the order was never placed". Now have to wait another month, maybe two for them to arrive. Add to this my doctor was late and after 30 minutes had to see another doctor. Too much hassle for what is an above average market price point. Edit: I received a call from Dr. Dowdy and am amending my review. He reached out not to ask me to change it but to help find a satisfactory resolution to my concerns. Suffice to say we an achieved that. It's when things go sideways you have a chance to distinguish yourself. Thanks for striving to be better.

Once upon a time ago LensCrafters inside the Galleria carried Chanel but they no longer do. But…read morethat's ok because LensCrafters is out of network with my insurance company. I had contacted Chanel to see if anyone in the area carried Chanel optical frames and they referred me to Optical Expressions! I was a little skeptical on traveling far (Mind you, I traveled about an hour just to get my eye exam and frames. It's well worth the two hour trip to and from home). but they have a huge selection of frames which is awesome! More than I expected actually. Anyways, upon arriving, I was greeted and helped by Lisa and literally a month later she still as sweet as can be. The frames I wanted, were not in stock and she had ordered them for me. She told me it usually takes 15 days since they're being ordered out of the US. They came in an week later! Faster than I expected which was awesome. So instead of me traveling back out there, she had mailed them to me which was a huge plus! The glasses also arrived within two days after they had my lens made. She was just awesome from the start!!! I also had Dr. Julie to do my exam, she was super nice and friendly! I would highly recommend both ladies. Actually the entire staff was very friendly! Overall, If you're looking for an optical place with an extensive selection of frames and beyond awesome service....Optical Expressions is the place to go!

Today I had an appointment with Dr. Alex Ammon who is very knowledgeable and helped me with…read moreanswering all my questions and concerns.He truly took his time and I'm so happy to be able to see well with new contacts and new glasses on the way! Tabitha helped me on the first part of the appointment and she's truly amazing! She did all the right things with a very professional personable approach. Natalia helped me to pick the perfect frames in which I'm excited to receive my new glasses! Thank you for being such a great office!

After getting pissed off with Clarkson, I polled my friends for recommendations, and wound up here…read more The staff and dr. were very attentive and knowledgeable! Lots of fancy machines. They have ordered me trial contacts to really make sure I have a comfortable fit + correct vision, and were emphatic that I can call and get in another fitting appt if these don't work out. They also take my vision insurance (VSP, which isn't that great, but also not the subject of this review).

Injured my eye and got a referral from Primary Care Physician to go here. They were able to squeeze…read moreme in same day since I had a bad injury. Tech could work on her bedside manor a bit as she told me I would most likely have permanent scarring. Dr Polk was much more optimistic and treated me well. After a week vision was back to normal and 10 days later getting even better. Great care from Dr. Polk!

I have been a patient here for over a decade. This is a premiere office practice. Dr. Davidson is…read morekind, professional, efficient in time and very gentle with eye exams. The staff is also very friendly and kind in addition to being professional. The annual eye exam requires dilation of the eyes, which takes a little time, and then come all the measurements. Every single staff member I encountered was kind, and efficient. I look forward to laughing with them every year. This is a great run practice and I recommend it highly. They also run the eye glass/vision shop in St. Clair Hospital. The vision shop is a hoot! They have so many frames to choose from , are extremely helpful in telling you which ones compliment you and which ones don't (which I really appreciate). You can also just take your glasses in for a refit if something is wrong. I recommend Dr. Davidson and the optical shop highly!

All the staff are always courteous and very professional. They take the time with you to be sure…read morethat you're comfortable and that you understand what is being recommended. I feel very safe with them. We are lucky to have such a great organization serve us here in our community.

I'm pretty confident in the care. The residents such as the one who examined me recently tend to…read moretake lots of time to explain various conditions and options. Now I understand why one of my eyes cant be corrected to the same degree as its mate, an improvement over last year. I never know which doctor or provider I will see. They seem to work interchangeably. That may be the reason that I don't feel I'm known or seen as a person, even though they seem to know quite a lot about my "rare disease", which is a big bonus for my health. One caution if you go there: watch out for the rolling chairs in the exam room with all the medical equipment to examine, measure and photograph various parts of your eyes .