This review is based solely on customer service pre-repair, because I was never able to get the repair, or even the estimate. I honestly can't believe this guy is still in business. I've been waiting on an ESTIMATE (which involves about 5 minutes of typing a few things into a computer) for weeks. I've heard every excuse in the book from this guy, including: "my computer system broke", "I forgot", "you wouldn't believe how swamped I was today", and "I've got this toothache that's just killin' me" (no joke--he actually blamed this on a toothache). At this point I can't tell if he's just havin' some fun and placing bets with his buddies on how many excuses he can give me before I stop calling or... if this is legit.
Moral of the story: don't waste your time here. Seriously. I've physically taken the car in on two separate occasions (because he "lost" all the info the first time) and called about 7-8 times, maybe more.
Note: another mechanic in town got the estimate done in 5 minutes. I didn't even have to leave my car at the shop. He took a look at the damage, got my VIN #, went inside, did some beep-beep boop-boop's on his computer, and a few minutes later came back outside with an estimate. Thank you, Denny's! I'll be writing you an equally emphatic review with a completely different number of stars. :) read more