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Jen's Pet Services

5.0 (1 review)
Open • 5:00 am - 9:00 pm

Services - Jen's Pet Services

Dog walking

Pet sitting

Jen's Pet Services Photos

Recommended Reviews - Jen's Pet Services

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8 years ago

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Affordable Grooming

Affordable Grooming

(5 reviews)

This review is long overdue. I have been taking all of my pets to the West Frankfort location for…read moreyears and all of my dogs through the years have received excellent services ranging from summer shavings on my standard & miniature poodles and my chihuahua never lets me touch her nails when it comes to me to trim but she allows the owner and is much calmer afterwards than when I try to cut her nails myself. I wished I knew what he rubs on my dogs coats that smells wonderful and has a calming effect on my senior dog. I think the cute bandannas the dogs would wear (designs are usually based on gender) after getting their summer cuts are a nice touch to a job well done! The floors are clean, there is a small table and chair to sit and wait until he can get a moment to come out from the back work area to greet another customer. When he comes out from the back I always receive a professional friendly greeting upon arrival and quick walk in nail trimmings. When he carries her out, her nails are short and manageable again while praising my dog for her calmness during the clipping. I've heard her only get nicked too close once and while waiting for her to get her nails done, I listened to him gently talk to her when it occurred which I felt was truly excellent service right there and he let me know that he put some stop quick where he got a little too close on one nail. The music is slightly loud but it's his work environment and I think he does a very good job! This review is not incentivized. It has been based upon my own personal experiences with my dogs, my own honest thoughts and opinions. Will return to get my chihuahua's nails trimmed again when this business reopens!

The experience was strange from the moment we walked in. The…read moreguy came out from the back, no greeting, creepy, music blasting(dogs are already nervous and don't need blasting music), reached down and picked up my dog without asking, started taking him to the back... I said wait a minute, how long will this be. He quoted 2 and a half hours. I have a small dog. I said it wasnt going to work. I had planned an hour or so, and had to go to work. (Last groomer took 45 mins.) Then all of a sudden, he could do it in an hour. Against my better judgement, I left my dog. We went back a half hour early. I could hear him scolding my dog, but not loudly. We picked him up and he was trimmed, but he wasn't himself. He was lethargic (almost seemed like he was on something), and fell asleep in the car. That never happens. He won't look at me (like he is mad) and when I went over him at home, I discovered his ear was cut, about a half inch on the side. Now, I understand accidents happen, and groomers work on moving targets with sharp shears. But the owner never said a word about it! At least tell me. I would understand. The floor was filthy, pee stains in the carpet. I don't know...but we are not going back.

Jen's Pet Services - pet_sitting - Updated October 2026

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