This review is long overdue. I have been taking all of my pets to the West Frankfort location for…read moreyears and all of my dogs through the years have received excellent services ranging from summer shavings on my standard & miniature poodles and my chihuahua never lets me touch her nails when it comes to me to trim but she allows the owner and is much calmer afterwards than when I try to cut her nails myself. I wished I knew what he rubs on my dogs coats that smells wonderful and has a calming effect on my senior dog. I think the cute bandannas the dogs would wear (designs are usually based on gender) after getting their summer cuts are a nice touch to a job well done! The floors are clean, there is a small table and chair to sit and wait until he can get a moment to come out from the back work area to greet another customer. When he comes out from the back I always receive a professional friendly greeting upon arrival and quick walk in nail trimmings. When he carries her out, her nails are short and manageable again while praising my dog for her calmness during the clipping. I've heard her only get nicked too close once and while waiting for her to get her nails done, I listened to him gently talk to her when it occurred which I felt was truly excellent service right there and he let me know that he put some stop quick where he got a little too close on one nail. The music is slightly loud but it's his work environment and I think he does a very good job! This review is not incentivized. It has been based upon my own personal experiences with my dogs, my own honest thoughts and opinions. Will return to get my chihuahua's nails trimmed again when this business reopens!

The experience was strange from the moment we walked in. The…read moreguy came out from the back, no greeting, creepy, music blasting(dogs are already nervous and don't need blasting music), reached down and picked up my dog without asking, started taking him to the back... I said wait a minute, how long will this be. He quoted 2 and a half hours. I have a small dog. I said it wasnt going to work. I had planned an hour or so, and had to go to work. (Last groomer took 45 mins.) Then all of a sudden, he could do it in an hour. Against my better judgement, I left my dog. We went back a half hour early. I could hear him scolding my dog, but not loudly. We picked him up and he was trimmed, but he wasn't himself. He was lethargic (almost seemed like he was on something), and fell asleep in the car. That never happens. He won't look at me (like he is mad) and when I went over him at home, I discovered his ear was cut, about a half inch on the side. Now, I understand accidents happen, and groomers work on moving targets with sharp shears. But the owner never said a word about it! At least tell me. I would understand. The floor was filthy, pee stains in the carpet. I don't know...but we are not going back.

I always bring my dogs to Shermalee, they always come back looking and smelling so good. My senior…read moredog comes back looking like a puppy again. I won't go anywhere else.

Horrible service and the groomer was very mean to my puppy! Left razor burn all over him and was…read morevery rude when we asked to bring him back to have his nails filed that wasn't done at the first grooming

He is a fraud, a fake, a thief, a lying cheat!!!!! I got an Aussie Shepard pup and hire Travis to…read moretrain her for me. I paid him the total amount of $500 1st session for 15 sessions! He told me he would give me a receipt. He Never Did!!! At the 2nd arranged session, he called me and rescheduled it because of some conflict. I agreed. When he did arrive, his wife was with him, no problem with me but she Supposedly fell in love with the pup and wanted her, so on the 3rd scheduled session, which he rearranged for some reason. When he arrived 2 days later he told me that She really wanted that pup which was 4-5 months old at that time, Because it was so difficult for me to handle her because of my disabilities and age, and that I needed a smaller more docile dog, I agreed she could have the dog. I freely gave them the puppy. He told me that he would refund me the $500.00 AND train the next dog I chose for free. He has made NO EFFORT to refund the CASH MONEY I paid him at the 1st session! I believed in him then. Since he has made NO EFFORT to refund the $500, will not answer the calls or texts, in my opinion he is as stated at the beginning, A lying cheat, a thief and a fake fraud!!!!!!! For some reason this says that I live in CA, I do not, I live in Marion IL. I also recommend that everyone read the NOT RECOMMENDED reviews below!!!!!!

Travis has been such a wonderful trainer for our two fur babies!! I'm just 6 sessions, our 5 year…read moreold Lab mix went from aggression on sight to being able to be walked in the neighborhood with almost no reaction to other dogs or people walking by. We have a 1 year old mixed breed dog as well and she has made great strides in her confidence. Both are shelter dogs with questionable pasts, but with guidance from Travis, we have learned how to predict, re-direct, and just all around give our dogs the love and direction they need. Without a doubt, hiring Alpha Canine Rehabilitation and Training is the best decision we have made since being a dog owner!!

When I lived in IL, I took my kitty to Kendra for his nail trims. I swear she has some calming…read morepower over animals, because he was always a perfect little gentleman for her. When she started grooming my parents' dog, she asked lots of questions to make sure he turned out exactly the way they wanted. Kendra is very committed to her profession. She keeps up on grooming trends and works to improve her skills. I read online that she does some amazing de-shedding treatments, now. You really couldn't ask for a better groomer. I wish I could find someone half as good now that I've moved away from the 'burg!

Fantastic results! Fantastic staff! Lucy's first trip to a groomer. She's a nervous Nellie but the…read morestaff was great with her and she came out strutting!

I really appreciate the quickness I got in for help with my pet bird. Got help and my bird is…read moreregaining his health slowly with some antibiotics. I was pleased with staff and services. Finding avian vet help is rare and I am glad we have one in the S. IL area who can be of serivce.​

one of the rudest vet offices I've ever been to. The staff was not patient or kind or of any sort…read moreof quality and treated my animal like a nuisance rather than an animal that needed help. The office itself is not taken care of; it looks and smells like it hasn't been cleaned in ages. I would not recommend this vet at all.

I have been using Jen for pet sitting since May. She has a rapport with animals that makes them…read morefeel comfortable with her and their owner's confident that their pets will be well taken care of. She is prompt and reliable. I am on the road frequently and feel at ease knowing Jen is their for my animals. She has had many years of experience working with animals.

From the owner: Keep your pet comfortable in their own home while you are away. Jen's Pet Services, LLC. offers in…read moreyour home pet sitting, private boarding in my home, bath and nails as an independent contractor through Klassy K-9, dog walker, and other custom services.

I reserved and paid for the luxury boarding service which provides a camera to allow you remotely…read moresee your pet 24/7. There was an issue/glitch in their system that prevented us from being able to view our pet and I even called in to see if it could be remedied They were not able to resolve it and we were still charged for the premium service. I think the staff's hands are tied by the owners and I still left a nice tip $$ for them Has anyone else had this type of issue ?

Receptionists need improvement! In my opinion, from my…read moreexperience, the Marion IL branch of Central Animal hospital had little to no regard to my dog's welfare. I arrived 5 minutes before my dog's scheduled appointment. I left my 18.5 year old dog relaxing in my air conditioned car to find out if they were on schedule. They said yes. I brought my 18.5 year old dog into their not very well air conditioned, slippery floor lobby. Waited 10 min past my appointment time as I watched my dog getting more stressed and having more difficulty managing their lobby floor. I then asked "I thought we were on schedule, how much longer am I to wait?" The receptionist said yes you are on schedule but we are behind on appointments. I ask "well how long do we have to wait?" The receptionist left the lobby for a couple minutes to find out then came back to apologize, saying they just had a euthanasia, and some other stuff and are behind AND they could NOT tell me how long I was to wait. I get it that stuff comes up and schedules get pushed back HOWEVER, they should know-ish how long my 18.5 year old dog would need to wait before and after the receptionist went in back to consult with whomever. They should be pro-active on rescheduling or setting wait time expectations. It seems they think it is ok to let 18.5 year old patients wait indefinitely, getting stressed in their waiting room. Very disappointing on the total lack of proactiveness and concern that was shown to me and my dog.

Staff were great with my little pup. Clean and well…read moremaintained clinic. They were very prompt and professional at all times.