I have been taking my guy dogs here for the last year to be groomed and taken care of. The people…read morein the grooming department have gone out of their way to help me make sure my dog is comfortable and then I have the best program set up with all the extras that I want at a decent price, every time I take my guy dog in to be groomed which is monthly he's always very pleasantly happy and excited to go. He always knows that afterwards he's going to get a freshly baked cookie from the cookie bar that they keep well stocked. The store, it's good to keep most items in stock, and are willing to help you order something if it is not there.

I made a Yelp account JUST to share my horror story. I am not the kind who complains about…read moreanything. Well, I made my first ever corporate complaint phone call today. I'm not one to do that, but this situation is unacceptable. We took Sansa to Petco to get groomed today. We explained how she had gotten out of the fence and into god knows what, and that her underbelly was pretty matted in the process. We were aware that her belly may need to be shaved down to get some of the matting out, and I was ok with that. I reminded them that although she had a prescription for anxiety medication for when she is groomed, I was aware of Petco's policy of no sedatives, and just asked that if she was too anxious, they could call me and I'd just take her to the vet to be groomed another day under supervision of the vet if she had to be on the sedative, I was fine with that. The girl who took her said they'd do a quick check, call me in 15-20 minutes and let me know about what they might need to do about the matting, if they could cut it out, brush it out, or just in case it would need to be shaved, they'd at least call to let me know. TWO HOURS LATER, we still hadn't been contacted, so we just went in to get her. The manager came out, sheepishly said there'd be no charge, explained our dog was anxious and we could try another day, and they would allow her to take the anxiety medicine for that appointment. Then they brought her out and we saw why. They SHAVED MY ENTIRE HUSKY. Without my permission. Having been advised to call and let me know what would need done. I repeat, PETCO. SHAVED. MY. HUSKY. I'm so livid I literally cried. I called corporate and lodged a complaint, but realistically I know there's nothing they can do to make this better. They could fire the entire grooming staff and it still won't make my beautiful dog's coat come back any sooner. I'm devastated. So, the moral of this story is, DO NOT GET YOUR DOG GROOMED AT PETCO. Now excuse me while I take a nap because the combination of being extremely pregnant and sobbing my eyes out has exhausted me

These ladies are simply fantastic and have the best customer service around. I purchased a…read morebeautiful jacket from their store and took it on a vacation with me. My jacket was stolen before I even got the chance to wear it. I called "Three Chicks: and the ladies were able to find and order me another jacket just like the one that was stolen. They were so nice and they remembered me from shopping in their store. They were truly wonderful and I look forward to doing business with them again. I love "The Three Chicks"....Excellent Service!!!

I recently lost my beloved cat. I just went into the store and looked around for a minute and then…read moreasked if they have any cats available for adoption. A girl working, answered in the rudest way possible "Pet stores can't sell cats in Illinois" and stormed past me. She didn't mention anything about humane shelters or elaborate on why the answer was no. She couldn't even stop walking for a second to assist me. She seemed very irritated that a customer had a question for her. This business does not care about animals (or people), they only want to make a quick buck and send you on your way. What a shame. I strongly recommend spending your money elsewhere.

The owners now have new fish tanks (awful) an less variety . But since the tank change the variety…read moreis less appealing and some of the fish look sickly. Their aquatic plants are marked about $2 higher than you can get at petco. However they do have a variety of lizards. But it just seems their fish caring educated staff that previously worked their are all gone and it shows. Sorry Ds Pets I'm very cautious of what I would buy from you. Be sure you have an isolation tank to treat the fish first! (NOTE.. I have 7 fish tanks ranging from 90 gallon 70 gallon a 55 gallon and 3 of the 32 gallon on racks etc.. This is not counting the Tague Beardies the veils. Yes I am retired and its a hobbie.) I BUY MY FEEDERS ONLY FROM TIMBERINE in marion Illinois. Sorry my pets come first.

So many healthy food, treat and other options for dogs and cats. Amazing variety, cute gifts for…read moreanimal lovers, and high quality stuff! I loved finding a store with these kind of products!

Attention all dog and cat lovers! Come visit Busch Pet Products a wonderful pet supply shop to…read morespoil and pamper your beloved pet! I purchase my dog's Acana dog food, gear, toys, and the occasional treat here. The staff is friendly, welcoming, and knowledgeable. My Sheltie puppy was covered in mud from head to toe from playing at the dog park and I stopped by Busch's to give him a much needed bath. The self-service dog bath station is great! For $15.00, I was given plenty of shampoo, conditioner, and supplies to thoroughly clean and bathe my puppy. It took me forever to clean and dry his thick, long, double coat. I appreciated that the staff did not rush me and was understanding. Note: Check their website regularly for special events. We had our puppy's one year photos taken here last year on a whim for $15.00. They also have pet luaus and 5Ks.

Pet supplies plus in mt. Vernon il very unprofessional. Had my dog there for grooming he was there…read morefor 5 hours and they called and said he would not let them groom him. All they did was give him a bath and still charged me $66. And really don't think they even gave him a drink of water they way he went after his water when he got home They will never get another penny from me.

I have been shopping here for a few years now and I have always been satisfied with the service and…read morewith the cleanliness of the store and animal. I recommend this store to anyone with or wanting a pet.