Dr. Woodcock has been our vet for many years. He is so compassionate and knowledgeable. Brenda and…read morehis other staff are awesome!

Dr. Larry Woodcock treated my cats for decades and I can't recommend him highly enough. He is kind…read moreand truly cares about animals, which unfortunately is not true of all veterinarians. Compared to other vets, I feel his pricing is quite reasonable, especially given his quality of care. When I was living in Southern Illinois and doing rescue, he even helped me find good homes for many of the cats and dogs I brought to him for spay and neuter and he always responded quickly to emergencies. The few sad times that my husband and I had to have a cat put to sleep, Dr. Woodcock gave us time to say goodbye and made the transition as gentle as possible for our fur babies. I only wish I could find a vet like him now that I live in Los Angeles.

Receptionists need improvement! In my opinion, from my…read moreexperience, the Marion IL branch of Central Animal hospital had little to no regard to my dog's welfare. I arrived 5 minutes before my dog's scheduled appointment. I left my 18.5 year old dog relaxing in my air conditioned car to find out if they were on schedule. They said yes. I brought my 18.5 year old dog into their not very well air conditioned, slippery floor lobby. Waited 10 min past my appointment time as I watched my dog getting more stressed and having more difficulty managing their lobby floor. I then asked "I thought we were on schedule, how much longer am I to wait?" The receptionist said yes you are on schedule but we are behind on appointments. I ask "well how long do we have to wait?" The receptionist left the lobby for a couple minutes to find out then came back to apologize, saying they just had a euthanasia, and some other stuff and are behind AND they could NOT tell me how long I was to wait. I get it that stuff comes up and schedules get pushed back HOWEVER, they should know-ish how long my 18.5 year old dog would need to wait before and after the receptionist went in back to consult with whomever. They should be pro-active on rescheduling or setting wait time expectations. It seems they think it is ok to let 18.5 year old patients wait indefinitely, getting stressed in their waiting room. Very disappointing on the total lack of proactiveness and concern that was shown to me and my dog.

Staff were great with my little pup. Clean and well…read moremaintained clinic. They were very prompt and professional at all times.

GO FAR AWAY. Petco bought this location and they are not charging more than double and do not…read moreinform you prior to payment. We took our kittens in for round 1 shots exactly 1 month ago for $120.00. 1 month later petco purchased this vets office. My wife took our kittens back for round 2 of the same shots.. 336 DOLLARS!!!!!!!! NO WARNING OF PRICE INCREASE!!!! WE WILL BE DISPUTING THIS THROUGH THE BANK

Dr. Parker and his staff are the BEST! ..Kind, Professional, caring and they bend over backwards to…read morehelp your furbaby. We were going to another Vet for years, but he retired and were concerned about choosing another Vet, but we were pleasantly surprised at how welcoming the doctor and his staff were. Their office is immaculate, the doctor's prices are reasonable and THEY care. So happy to find a knowledgeable doctor for my pets that we can count on!

I don't like this Pet Wellness Vet facility or Great Paws Pet Lodge Kennel/grooming care. I have…read morehad experience with both over the last few years and have been less than impressed each time. I knew they were not great, but trusted they would provide my dogs with the basic needs all living things require. My most recent experience was disillusioning, and confirmation of the incompetence pervasive throughout these two facilities. After leaving my dogs in their care for a five-night period, I returned to find one of my dogs in need of immediate healthcare. His labored breathing and deep hoarse cough were strong indicators something was seriously wrong. My own vet immediately placed him in oxygen, not sure he would survive the night. He was severely dehydrated, with fever and labored breathing. My daily phone calls to this kennel gave me assurance my dogs were doing fine; however, the day I returned to get my dogs, I noticed they were not being cared for according to the instructions I left or their agreement to follow them. My effort to return to this kennel to inform them of my dog's condition and gain information about their routines and protocols while my dogs were in their care, proved futile. I was told there was nobody available to help me. When I inquired about mgt., I was told there was none. I asked about the hierarchy of mgt, however, nobody knew anything about that or who it involved. When I told them I would be filing a police report and contacting my atty in an effort to get the information I was seeking, it resulted in a hostile response from the person who suddenly appeared as manager on duty that night; and I was told I could be escorted out and told I'm not welcome there. They were not interested in my observation that my dog's water bowl was empty when I arrived to get him or that the food bowl filled to the brim with a lot of dry food spilled across the floor, may have been factors in his condition. They expressed no interest in the condition of my dog or in the desire to take note to prevent this from occurring to another pet. Their inability to be forthcoming with information and their evasive nature in spite of their mission statement and their statement on Great Paws Lodge website proclaiming their dedication to you and your pet, is worth noting. I am posting this review because transparency in business and customer service is important, and because it will strengthen the pattern clearly emerging in the reviews for this business.

i can honestly say i HATE this place and won't be going back. i loved the first visit i had with…read morethem, after that it just kept going DOWNHILL. first, my dog had heart worm treatment a couple months ago, had to pay $3000 for it.. it was quoted like $1800-$2000.. then i took my dog there today because she wasn't walking right, her back legs kept coming out from underneath her and she can't keep her balance, she's running into the walls, doors, and everything else, she has rapid eye movement, a head tilt, and she threw up last night and was coughing.. paid $300 for them to ONLY look at her and take her blood and urine.. they came back and said nothings wrong with her and sent us home with an anti-inflammatory medication "in case" she pulled something in her back... i called about the rapid eye movement after the visit and they said she's probably just over stimulated and let her lay in the dark with air conditioning.. WHAT? i'm going somewhere else tomorrow morning ASAP because something is just NOT RIGHT. They are also just NOT FRIENDLY, and they OVER CHARGE!! Quotes are never right and they DO NOT CARE ABOUT YOUR ANIMAL!! edit: TOOK HER TO WEST FRANKFORT ANIMAL HOSPITAL AND THEY SAID SHE HAS AN INNER EAR INFECTION CAUSING VESTIBULAR PROBLEMS!! she has to have 4 medications, ear drops, and had to have 2 shots!! and it was STILL $70 CHEAPER THAN PET WELLNESS EVEN THOUGH PET WELLNESS TOLD ME NOTHING IS WRONG WITH HER AND SENT HER HOME!! I called to complain, and was told a manager would call me back about a refund. NEVER got a call back. I called back the next day, and after a heated discussion where they tried to give me the run around and smooth me over, they say it's not possible to receive a refund and they will be calling me tomorrow. Not sure what for, but will be looking forward to it!! I paid $570 TOTAL between both facilities to find out my dog has an INNER EAR INFECTION!! ALMOST $600!! RIDICULOUS!!

My wife and I have been using Central Hospital For Animals in Herrin for many many years, and I…read morehave nothing but great things to say about the staff there. The two people that come to mind immediately are the Vet Tec, Brooke, and Dr. Collin Rhine. Their compassion over the years was spectacular and when we had to put our dog, Rocky, down, they were so supportive. Brooke took a liking to Rocky very early on and would always light up when we brought him in. She cried with my wife when we had to put him down, and to me that's a reflection of who she is, kind and compassionate. Dr. Collin always gave us hope when we needed hope but honesty when it was time to say goodbye. We had no doubt he did everything he could to help our little guy out, by far the best veterinarian our Rocky had the privilege of seeing in his nearly 18 years of life. If you're looking for place to take your animals where they truly care about them, go to Central Hospital For Animals - Herrin.

One of my cats has been straining to pass urine in his litter box, but sometimes doesn't make it to…read morethe box and has accidents on the floor. Pretty much throughout the house. The appointment was made fairly quickly for the next day (today on a Saturday) because I was told it might be an emergency. After Dr. McNit asked us a series of questions, one being how many cats do we have, she gave a condescending smirk at the fact we have 22 rescues (all spayed or neutered and indoor only), and basically accused the cats of not getting along and maybe that's why he has suddenly started having accidents. What? She has no idea how well behaved they all are, so YES they ALL get along amazingly well because she doesn't know that I train them. Long story short, she gave me information about ferimones I can get through Amazon, and said that she wouldn't be able to do an ultrasound on him to check for urine crystals or stones until next Friday when the tech is there who does that. Now, my thinking is if a pet parent calls about a possible emergency, shouldn't the doctor be prepared? At least recommend another vet? Instead, we had to reschedule for next Friday when the proper tests can be done, and we were charged $80 today for nothing but a consultation. I will be canceling that appointment and getting my fur buddy to a better vet. So disappointed with CHFA. They used to be better than that.

one of the rudest vet offices I've ever been to. The staff was not patient or kind or of any sort…read moreof quality and treated my animal like a nuisance rather than an animal that needed help. The office itself is not taken care of; it looks and smells like it hasn't been cleaned in ages. I would not recommend this vet at all.

I took my cat in for some intestinal distress and asked for an MRI or an ultrasound. Instead of…read moreadmitting they didn't have that technology, the vet danced around it and said he didn't think the cat had that particular problem, etc etc. Three wasted visits because he wouldn't just admit that I had to take my cat somewhere else to get proper diagnostics. I took him to pet wellness clinic. He's undergoing surgery for bowel obstruction. This would have happened a week ago if the vet at Quality Care had been honest.

every time I've been to stone creek it's always pretty quick, our last visit they told me over the…read morephone the doctor wouldn't be there but they could still do my pups booster shot, quickest appointment I've ever been to lol. I recommend anyone who asks where they should bring their pets. (plus the cute cats are always a bonus, it helped my puppy pretty much have 0 interest in cats too)

Very accommodating with short notice appointments, friendly and competent staff, helpful with my…read morecat's problems.

The workers are really sweet to your pet. The fear free thing is really cool. I'd never heard of…read morethat before. I brought my cat in for a nasty ear infection. They have a diffuser with cat pheromones, calming spray on a blanket, cat toys, cat treats, and even CAT MUSIC Seems like a really legit and good place. Felt like a gucci vet or something. Not 5 stars cuz it cost me $200 for one visit I'm just glad my baby is gonna be okay.

We brought our much-loved 3-1/2 year-old mixed breed, Alice, to Striegel Animal Hospital for…read moreextraction of a broken tooth. A pre-op exam was done by Dr. Cressey, who found her fit and healthy. Surgery was performed 5 days later on a Tuesday. Alice initially appeared to recover normally, but by the following Sunday she refused food and became lethargic. As Striegel was closed, we took Alice to Lakeside Veterinary Hospital in Carbondale IL., where they determined that she was dehydrated and that her stitches had opened. Bloodwork indicated a low white blood cell count. The wound was cleaned, she was given fluids and anti-nausea meds. She was prescribed an antibiotic to be given only if she ate. We were advised to return to Striegel for follow-up. She would not eat and so we returned to Striegel the next day, Monday. Dr. Cressey examined her at length and said the extraction site was fine despite the missing stitches. Although blood test results were borderline, Dr. Cressey diagnosed pancreatitis based on abdominal sensitivity. We were told that simple anxiety could sometimes trigger such symptoms in a dog. Alice was again given fluids along with pain meds and an appetite stimulant. We we're instructed to feed her as best we could but not to administer the antibiotic unless she ate. We were not provided with an emergency telephone number or any recourse to after-hours immediate care. In the middle of the night, Alice's breathing became labored and she began to cry. We did our best to apply pain medication. At two-thirty on that Tuesday morning, as we drove toward the only 24-hour clinic we could find, two hours away near St. Louis, Alice died in my wife's arms. Three weeks later, I can still hear my wife crying as I write this. A necropsy was performed at the U of I Veterinary school but results were inconclusive. Striegel called to inform us that the invoice for that necropsy was ready a week before the report was returned. Like other doctors, veterinarians swear an oath upon graduation: primum non nocere, first do no harm. Striegel did irrevocable harm to our Alice, deep and lasting harm to me and my wife. They did not provide the thorough, responsible care and follow-up we were promised and dutifully paid for. Alice was our best friend and constant companion. If you care for your pet as much as we did for her, you would be well advised to look elsewhere for a good veterinarian.

Horrible service and the groomer was very mean to my puppy! Left razor burn all over him and was…read morevery rude when we asked to bring him back to have his nails filed that wasn't done at the first grooming

Avoid using this facility. Our 2 year old dachshund was killed while at their boarding facility on…read moreJuly 4. The owners have repeatedly lied to us about the events that occurred that day. Animal control was able to find out that our dog arrived for emergency vet services already in a postmortem state.